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Carbonite has a rating of 1.47 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Carbonite most frequently mention hard drive, customer service, and tech support problems. Carbonite ranks 64th among Data Backup sites.
My laptop died and needed to port my subscription over to the new one. Very confused how that's done. However, an employee named Kevin helped me remotely and did it all perfectly. Very helpful, friendly and took care of everything. I'm a very, very happy camper with Carbonite and their tremendous customer service! Jim Matthews, CPA Dallas, TX
They bought Mozy, a reputable cloud backup service, then trashed the service; but charged more. It slows the computer drastically, on programs that have nothing to do with backing up. Try to cancel? Good Luck. There is no way to directly email or call them. No matter where you search on their "service" links, it a circular in responsive system. Then try to get a refund. I suggest filling a complaint with the BBB, and your States Attorney General.
I learned late in the computing game that backing-up files is an absolute must. Anyone who has lost an extensive iTunes library can appreciate the necessity of online backup. I admit that Carbonite is the first back up site that I have used but I speak highly of my experience. I was able to back-up several GB's worth of files from a work computer before returning it to my place of employment.
I was attracted to Carbonite for its economical price ($59 for one year) as well as anytime, anywhere access. So far, so good.
Disclaimer: I am not a tech geek, so this review may lack nerd credibility.
I have a copy of Carbonite, a separate disc included with a Serif product I purchased. I've been trying to install it since Dec. 10 last year to replace an earlier subscription that has expired I was unable to transfer that product to my new computer). However, I couldn't install the new one because, according to the set-up dialogue: "The Activation Code you entered is already in use." If so, I told a technician, they're induclging in a scam and in a follow-up message another technician replied that there was a mistake and told me to find another number. After the 6th back-and-forth email exchanges yet another tech told me that "We have reviewed your email and related history and believe that due to the complexity of your issue, we would be much more successful and quicker resolving this issue
Over the phone or by chatting with us." I responded that if they could not resolve the issue by email when they have all the time to study it, how much more difficult would it be with the phone or chat when everyone is obviously under
Time pressure. Anyway I complied but until now there is no resolution to the situation. I have since decided not to waste my time anymore. Although the techs were polite and many surveys came my way to give an opinion of their
Service, I'm still holding an empty bag. Has anyone encountered this kind of problem with Carbonite?
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