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Claim Your BusinessCarbon2cobalt has a rating of 2.13 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Carbon2cobalt most frequently mention customer service, credit card, and free shipping problems. Carbon2cobalt ranks 51st among General Apparel sites.
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Love the colors and patterns of the shirt selection. I was initially hesitant to order due to price but took a chance. The shirt I ordered exceeded my expectation both in color and quality. The size was perfect and did not shrink after several washings and tumble dry sessions. I will definitely order again.
Purchased Aegis Zip (Item 155249) as gift. Worn once. Pocket seam has one stitch and easily tore. Paid $149, plus shipping, for a product made in China of very poor workmanship. Company charges shipping for refund. Overpriced, cheaply done product with inferior customer service and add-on expenses.
Love the colors and patterns of the shirt selection. I was initially hesitant to order due to price but took a chance. The shirt I ordered exceeded my expectation both in color and quality. The size was perfect and did not shrink after several washings and tumble dry sessions. I will definitely order again.
Products used:
Shirt and sweater
I had an issue with a missing delivery. I called and was helped by customer service and my missing items were resent. I am very pleased. I love the quality and will look forward to purchasing more from C2C in the future!
Tip for consumers:
I was helped when I called and spoke to a compassionate person. The emailing customer service went nowhere.
Products used:
Shirts
Quality and styles are great! I am always confident in giving gifts from Carbob2Cobalt to my family and close friends and buying for myself. I've been a regular customer for years and never been disappointed. Service was excellent the one time I used it and have no complaints other than delivery times are not the speed of Amazon's. Love this place!
Tip for consumers:
Maybe how done products look when on a model.
Products used:
Long sleeve button down Shirts, t shirts, pullovers, sweaters, jeans, shoes
Living in Florida, I appreciate the lightness of most of the shirts I have received. The fabric may tend to be on the light side and, for me, that's just fine with the summer months. The colors are great and people do notice the new ones I put on. I usually wear these collared shirts out to dinner and get great compliments. I can rotate thru them and like the fact that I can wash them, cold water, and then iron them myself without going for expensive dry cleaning bills. Looking at a pair of shirts right now that are close to a "fine" mens clothing store shirt at $249 but C@C they are $79 each! Not a brain teaser, right?
Tip for consumers:
Great service and quality goods at fair market prices and better than major brands in style .
Products used:
collared shirts, polo shirts, shorts
Amazing company. Love the style. Fabrics are beautifully curated. Customer service representatives are courteous and very helpful. They listen. Even their online CS Chat is a person not a bot like most online retailers. I had a problem with an order. I chose the wrong size. I called them to see how quickly I could change it. It was supposed to be a gift. They sent me out a new one even before my return was sent back, so I'd have it in time.
The best.
The catalog is so beautifully curated, and I was tempted to place an order for myself and for some on my Christmas shopping list - but after reading reviews here, which I found quite illuminating and very helpful, I decided against it. They are very pricey and I don't mind paying for good, quality merchandise - but I am sorry for those who had bad experiences - again thank you - we all have enough headaches these days and I feel as though I've dodged a bullet!
Just being fair since I see negative reviews, I actually sent an email 10 hrs after I purchased a black hoodie and asked them if they could cancel my order after reading these reviews, since the item had not shipped. Did not get a reply but it was shipped 5hrs after that. I ordered on monday evening 5:30pm and it was on my doorstep Thur morning. I live in CA, so same state as them, but it was fast. It looks like the picture, thinner as some have said, but I guess thats hard to convey in a picture. I am happy with purchase. More expensive than what I would usually pay for something, but I just wanted it =P
Bought a great looking cable sweater (item #*******) for my son. He's picky but liked the quality of the item, very satisfied. My grandson got a sand colored zippered jacket and also was very happy with it. If I had looked at the reviews first I wouldn't have ordered anything. So I don't get the negative comments. Now I'm going to order something for myself and expect a good result. I will hold off on the cotton/cashmere item until I get the other items and check them out.
Tip for consumers:
reviews for me were too negative
Products used:
shirts, jackets, sweaters
A year-ish after my last review I decided to try them again, despite my misgivings about the sturdiness of their fabrics. (I just couldn't find visual substitutes for a few attractive items.) Today I received my order. Excellent! Complete improvement, complete satisfaction. Two pairs of shorts, two shirts, and all were sturdy, well stitched (I looked), and as-depicted. There's now a ballpark match in value in my book, and I'll be looking at their updates with an open willingness to buy again. (Oh, quick ship. Less than a week for me.)
I'm okay with these guys -- and I returned everything. Great catalog, right? The merchandise wasn't for me, though. I made about a $750 purchase. $250 worth was back-ordered, and $500 arrived pretty quickly. What I got ended up not appealing to me. I taped up the box, slapped on the included label, drove it over the the UPS store, and off it went. The UPS tracking showed it arrived around noon on a Friday. On Thursday the following week the refund showed up on my Carbon2Cobalt orders page. It took an additional few days for Chase to process the refund onto my Chase Visa card. I knew I was charged $7.50 for the return shipping label (cheap!) and I read my original shipping charge wouldn't be refunded (makes sense). The back-ordered stuff I cancelled by e-mail, since it was matched to the returned stuff. The change showed up the next business day. I'm completely satisfied. I sincerely considered keeping my purchase because the appearance was that attractive. Why didn't I?, these folks seem to have a business model relying on the cheapest South Asian materials and labor (Bangladesh, India, etc.), prices corresponding to more premium materials and production, some really appealing designs, and solid presentation through their catalog and photography. That's the call of the entrepreneur, I wish this company luck, and commend them for apparently-improved returns processing, having read older reviews.
So far, I've ordered two sweaters and two shirts. I returned/exchanged one shirt because it was darker than I was expecting. I called and they shipped the new shirt and didn't charge shipping. I've had compliments from people about a sweater and a shirt out of the blue. I didn't mention they were new.
It is pricey, but so far, I love their stuff
Products used:
2 sweaters and 2 shirts
So I read the reviews many of which were not good. Maybe at one time Poor customer service? I don't know. All I can say is that I had a great experience with Carbon 2 Cobalt. Decided to try them out and glad I did. Ordered online and chatted with the customer service chat line. Quick response. They helped me with sizing and offered a code for free returns and exchanges if needed. A few days after the item shipped, I got an email saying that there was a sale. Of course, the item that I had just ordered was now on sale. I made a quick call to the customer service line and they refunded me the difference. Also received the poncho quickly, much faster than I expected. The poncho is good quality and exactly what I hoped for. I mentioned to the customer service rep that I had read many bad reviews but that my experience with them was awesome. He said that they're a small company and trying to do the best they can for their customers. Will be ordering from Carbon again for sure!
Products used:
Borealis Poncho
My Son's is a 6'5" Jr. In Boarding School and REALLY needed to upgrade his wardrobe from the T-shirt/track pants athlete look - he never "likes" anything. I'm his Dad and picked out a half dozen things (tall sizes!) and he agreed to almost all of them. Every few days I got a call, unusual in itself for a HS boy, telling me he's getting complements on his new clothes, but of course doesn't say who is giving the complements.:-) The order was accurate and promptly delivered - half to our house and half to his school. The cloths are very stylish and well constructed - not the kind of thing you'll find at a Mall. I'm an attorney and wear custom suits to Court so I'm familiar with good cloths. I bought a few things for myself to wear on the weekends and it's casual, comfortable and stylish. I don't expect these cloths to last as long as my suits but it's a fair price. People never take the time to write a review if it goes well but go right to one star if anything is off... I wrote this review because my Son finally liked something with some style (very stylish hoodies, pullover and shirts - small steps people, small steps) and he's enjoying some complements. I'm also happy with how I look.
Tip for consumers:
Tall man sizes are great!!
Products used:
Stylish Shirts, sweaters, hoodies
I have purchased or been gifted at least 7 shirts, 1 pair of shoes and one briefcase from C2C. I exchanged the briefcase for a different one and exchanged one or more shirts for diff sizes, all without issues. The clothing is expensive, but you will not find another person wearing the same item. Occasionally the sizes will be inconsistent (I just received two shirts (size L) that were much larger than expected... and compared to other L's I own), and the shoes look great but are not very comfortable. As others have stated, if you dont like it, return it, but overall, my go-to for cool clothing, especially during sales.
Tip for consumers:
Use the Online Site for orders and returns, very straight-forward.
Products used:
shirts, shoes, briefcase
I ordered the double layered kinetic Henley in blue with the brown collar. It's so soft and looks fantastic! Great purchase. Definitely on the more expensive side for sure, but this is also the only place I was able to find a Henley like this. Supply and demand.
Am very happy I stumbled upon Carbon2Cobalt. I was looking to revamp my wardrobe with something new and they have not disappointed. Quality, unique, comfortable clothing. I get a lot of compliments on their shirts and it helps me stand out among the mundane. Best fitting shirts I have ever owned. Highly recommend their clothing line. Customer service, shipping and attention to detail is superb.
My husband fell in love with Carbon 2 Cobalt styles and has been ordering almost exclusively from them for several years. He started with shirts, then over time, progressed to jackets, jeans, sweaters, and shoes. I just surprised him with a 2 page order of 7 shirts, all uniquely different fabrics; the Mauve Mellow Henley; the Woodlands Pullover in forest green; and the Refresh Sweater in glacier; plus a couple of lounger pants. All items were gorgeous and well made as has been the norm with his previous purchases. So, my birthday man is looking pretty snazzy! Items matched the catalog in appearance and description. And not one return out of my large order! We appreciate the variation in fabrics and designs. The only thing he doesn't purchase are the T's because the style is snug with shorter sleeves, and he prefers a longer sleeve almost to the elbow (Territory Ahead T's). But that is just a style preference as a heads up. It is hard to find stylish men's clothing at a reasonable price. And Carbon 2 Cobalt's prices are not out of line. The prices are right in there with Men's Wearhouse prices, less than Brook's Brothers, and far less than some of the high end men's clothiers or pricey department stores. Unlike many of those stores, the thing we love about Carbon 2 Cobalt is their focus on styles that have a bit of character along with nice variations in textures with fabrics. They don't focus on cookie cutter styles found in larger volume stores. Consequently, my husband and I are disappointed to see the number of one sided, negative reviews on this website. There really should be a sense of balance in reviews to get a good picture of this company. And sadly, this site seems to have gathered reviews from only those who have been disappointed in their purchases. We have watched this company grow over time since their departure from Territory Ahead. They must be doing something right given their expanding growth. In the reality of online purchases, not every online purchase is perfect. In all fairness to this company, I hope that others like us, who have had good experiences with Carbon 2 Cobalt, will take the time to share their more positive views. In the end, I am so glad to see my husband care about his appearance and be inspired by this company to take the time and effort to shop for himself. He has had nothing but good experiences with Carbon 2 Cobalt from his many purchases to excellent customer service. As a gal who loves a quality casual look, I am glad to see that they have begun to expand their line for women. My husband and I are both fans of Carbon 2 Cobalt styles, and we wish the company well in their future growth.
Hi all, I've noticed that C2C gets a lot of bad reviews. I am leaving mine, as I was surprised at how few stars they get. Just from my own and my husband's perspective, we have love the items we bought from C2C. Everything has been very nice quality, soft, and well made. We just bought several things at Christmas and have enjoyed them all. My only complaint is that I once had a C2C customer service person, who was a bit impatient and rude, but maybe he had a bad day. Otherwise, all our experiences have been great and the quality of the clothing is really nice!
Tip for consumers:
Beautiful leather jackets. Very soft and comfortable, good looking clothes. Enjoy!
Products used:
Everything
From the reviews I don't know who's buying these clothes but if you want products like Versace or any of the designer labels you have to pay thousands for what you're getting from carbon to cobalt I think the clothes are beautiful, reasonably priced well made and I own quite a few Italian designers clothing. I wanted something more simple for the desert clothes are well-made so whether they are made in China everything we buy today is made in China the designs are beautiful they are very handsome looking on me and I'm excited to continue to shop at this store again and again
I bought a really nice leather jacket I've been eye balling for 6 months now and was mistakenly charged for shipping. A quick email to them and received a credit the same day. Could not be happier with them or my purchase. And I am writing this on my own. It is not part of any promotion. I'm just really happy with my jacket
I received some items for Christmas. I live in Canada and my daughter sent it to me from United States. Best shirt and blanket I've ever had. Thank you
I have purchased a few things and the order was processed quickly and efficiently and the return process was easy. They processed my return and refund quickly despite Covid. The quality of the clothes is great and I would definitely refer them and buy from them again.
Tip for consumers:
Size was true.
Products used:
Shirts and pants
I love Carbon 2 Cobalt! Almost everything in my closet has been purchased from them. Their sweaters last forever, and I receive compliments on their shirts and tees every time I wear them. The customer service is friendly, helpful, and responds quickly if a return needs to be processed. Very high quality, stylish clothing! My favorite company for causal clothing!
I can't believe all the negative reviews for Carbon2Cobalt. Makes me wonder who is writing them.
I've made 6-7 purchases from them and I've had all good experiences. I love the quality and unique style of their clothing. I returned 1 item (shoes) because they did not fit well and I had no problem with the return.
My only complaint is with their shipping, which is terribly slow in this day and age where everyone else ships next day or 2-days. C2C ships via Parcel Select, which is a partnership of UPS and USPS. That is a TERRIBLE service. There is no way to track the specific status of your package, so you are left to guess when it might arrive. It always does but it takes forever. Despite that, I give C2C 5 stars for their high quality and great style.
Products used:
Shirts, shorts, pants
Carbon2 colbalt shirts has a generous size for men and well made. The colors of the shirts are very different and good looking. You will stand out in a crowd of people.
Big fan of Carbon2Cobalt. Products arrive on time, style is great and will continue to shop. I will buy from this brand again.
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