Carbon2cobalt

Being an artist myself I know all about photo editting. Got 2 really nice shirts for my nephew for Christmas. I was in love with the colors shown on the website. The shirts came in with completely muted hues compared to what I thought I was buying. The photos show the ad on top and actual on the bottom. Quality seems ok as well it should be for the price but when companies mislead us in this way I won't be a return customer.

I purchased a shirt for my son and had it shipped to his house. It was too small, so he sent it back and I purchased another one which fit perfectly. The quality of the clothes are excellent. That was 2 months ago and I still have not received the credit for the shirt he returned. I called then and they said they received it, but it takes 3 to 6 months for a refund. WWHHAATTTT? I would have purchased more clothes from them, but they just lost my business forever. Extremely rude customer service rep as well.

Disappointed with a jacket that I over paid. Pockets where sewn way to far back and another jacket not even deep enough to hold a phone...Come on you can do better.

Ordered the womens plein air white shirt. It is not white but a gray white. As if you've worn it and washed it several times for the past 3 years. I wear Medium in almost all brands. This shirt had an unattractive tightness across the top.

I've ordered several items from Carbon2Cobalt and was was pleased. I ordered a fleece jacket after Christmas and it was way to large. A cold weather jacket that needed to be snug around the waist. The purchase was free shipping but the return cost me $11.00. I guess I'm spoiled by LL Bean. That's like walking into a store, trying on an item and if the fit isn't right, it cost you $11.00. Not good.

Have made several purchases from this company. I'd say more than 1/2 the time I've been disappointed in the actual color of the item I received versus the special filtering in their glossy catalog. See the accompanying photo for an example. Glossy tobacco color of jacket in the catalog versus actual honey color of the jacket in the background. Due to the high cost of this item, this was one that went back. Not certain who this jacket was cut for, either. Must be a pear-shaped individual, because the waist seemed quite a few inches larger than the shoulders.
Customer service was a pleasure to deal with, and the return was done quite easily with no muss and no fuss.

I've ordered several things from them, and I would probably have ordered more except that (a) they charge for shipping, (b) processing and shipping is slow, and (c) you have to pay shipping to return things. I don't want to run the risk of ordering something that I don't like or doesn't fit and I have to return it, because I would have to pay shipping both directions. Also, getting a response from Customer Service on anything takes at least a day.

Maybe shipping is fast if you live in California but elsewhere (Midwest), it is very slow.