I have purchased one ring from caratlane 1 year ago. I wear it for 1 month and it faded color. And when I went to store to resolve this. They said 1 year expired already. You have to only exchange it means sell it and buy another one. I trusted this brand. Now I really will think twice again to purchase anything from here.
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CaratLane has a rating of 4.1 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience, and entire process. CaratLane ranks 5th among Diamond sites.
This company responds to reviews on average within 3 days
Shikha (one of the senior jewerly specialist), helped me place an order with Caratlane seamlessly. Highly recommend her. She was so approachable and easy to work with.
These are too tiny comparatively from the pic and price is double than from different places and they say that these and somexxxx class diamonds but these are not. I don't recommend this site. Also when I tried to take push for the back it's broke really I wasted my money….😡🤬🤬🤬 In the site by seeing pic I was like wow but these are not worth and these look like fake we can get better in claires 😀😀😀😀
Shikha (one of the senior jewerly specialist), helped me place an order with Caratlane seamlessly. Highly recommend her. She was so approachable and easy to work with.
It was great experience with Mr Abul presented and explained everything in detail,he has great design knowlege.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
The Executive name (Mohammed Muzakir) was very patient and took time to explain all the details to help make the right decision on the purchase. I love the product. Thank you so much for your help.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
These are too tiny comparatively from the pic and price is double than from different places and they say that these and somexxxx class diamonds but these are not. I don't recommend this site. Also when I tried to take push for the back it's broke really I wasted my money….😡🤬🤬🤬
In the site by seeing pic I was like wow but these are not worth and these look like fake we can get better in claires 😀😀😀😀
Hi Swarna,
So sorry to hear about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to customervoice@caratlane.com? We’ll work with you to resolve any issues as quickly as possible.
The products are really good, I just love to buy my products from caratlane. And I am fully satisfied.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
I have been dealing with Caratlane from last 2-3 years now...but the service i got this time was super pathetic.
They have kept my diamond bracelet and its been more than 15 days now till now i have not got the exchange...they send me the message that the replacement item is out of delivery but that delivery never happened...I am chasing them on daily basis but all in vain.
Beware people...
Hi Avneet,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to customervoice@caratlane.com? We’ll work with you to resolve any issues as quickly as possible.
I have ordered the ring 25 days before, they have canceled my order and not returned 500$ back. Very disappointing not responding to my calls.
Dear Shenoz,
I'm sorry to hear about your experience. We apologize for any inconvenience caused. Could you please provide us with your order details at customervoice@caratlane.com so we can look into this matter urgently? We'll make sure to resolve it as soon as possible.
Like the service of the try at home features, you can see and buy at your comfort of home, no traffic and crowd Hassel
Thank you
Caratlane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Great service
Vignesh thank you for assisting with us for selection of our collection. Very dedicated.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Highlighting points:
False commitments,
Huge making charges,
Return process: If you want to return your ornament, and you have exchanged Gold while purchasing it, you will not get the amount of Gold you exchanged. Also, pending amount has deduction of making charges and taxes. Delayed delivery: I had ordered an ornament on 28th Oct 23 and it was expected to be delivered on 9th Nov. Now, on 8th Nov, I've received message from C'Lane that it will be delivered on 21st Nov. That's after Diwali! WTF!
We are so sorry for the inconvenience this has caused you. We request you please share your contact details with us at customervoice@caratlane.com so that we can look into it and help you provide the best resolution at the earliest.
It was great experience with Mr Abul presented and explained everything in detail, he has good design knowledge.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
The person is very kind and deliver the product on time as I told him, and the product is good as I was expecting
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Ordered kids stud and it's awesome. The customization that was requested was done through Vinay and happy about the packing.
Overall good collections.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very good service and co operation of the staff. Staff is very much polite and customer support is good.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Hello I am a customer from jamshedpur and yesterday I went to caratlane shop I'm jamshedpur to talk about the ring I was given as a gift. But the female employee was rude to me and my mother and she treated us like we couldn't afford to buy anything from caratlane. Me and my mother are doctors and after such bad treatment from your staff we would never suggest anyone to buy anything from caratlane especially who are living in jamshedpur.
We are really sorry for the inconvenience this has caused you. We request you to please share your details with us at feedback@caratlane.com so that we can call and understand your query and have it resolved on at priority basis.
I am happy and I liked the jewelry. I have got jewelry in affordable prices. I have got much discount and this website is trustable and the service was also very good.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Try at home done by Abul, person is very poilte and nice, listen and answered all the doubts regarding product and services, had great experience.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Mr. Vivek gave excellent service for try@ home. He was very polite and knowledgeable...
Thank you for your feedback, we look forward to having you again :)
It was My first time i go with caratlane and purchase a jewellery Product from here ans Yes is quite amazing experinece and product is too Good i am happy with the Product and syed was the Guy from caratlane who helped me to Get a Good product from there.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
We shortlised some mangalsutras and were confused. Manisha was very kind, helpful and patient.
She helped us choose a beautiful product appreciated by all.
Thanks Manisha :)
Products used:
Mangalsutra
Devchand from caratlane helped me in selecting the product. His instant response was amazing. Regarding the products, there are variety of light weight jewelry to choose from
Products used:
Jewelry
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
I have had a great experience with Mr. Abul's caratlane services. I bought jewelry twice and his behavior is great.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
I booked try@ home today on my mother's bday and Mr vivek bring jweller at my home. He was nice and polite and the service which I got was fully satisfying. Will purchase only with caratlane
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
We received amazing earrings today for daughter in law & mother in law thnx a lot Sharon from Pune Phoenix for your suggestion
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Had a great experience trying Caratlane jewelry at home with Abul from Caratlane. Good pieces of jewelry which I got to see and select from.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)