CaratLane has a rating of 4.4 stars from 490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience, and entire process. CaratLane ranks 4th among Diamond sites.
This company responds to reviews on average within 3 days
Shikha (one of the senior jewerly specialist), helped me place an order with Caratlane seamlessly. Highly recommend her. She was so approachable and easy to work with.
These are too tiny comparatively from the pic and price is double than from different places and they say that these and somexxxx class diamonds but these are not. I don't recommend this site. Also when I tried to take push for the back it's broke really I wasted my money….😡🤬🤬🤬 In the site by seeing pic I was like wow but these are not worth and these look like fake we can get better in claires 😀😀😀😀
Shikha (one of the senior jewerly specialist), helped me place an order with Caratlane seamlessly. Highly recommend her. She was so approachable and easy to work with.
These are too tiny comparatively from the pic and price is double than from different places and they say that these and somexxxx class diamonds but these are not. I don't recommend this site. Also when I tried to take push for the back it's broke really I wasted my money….😡🤬🤬🤬
In the site by seeing pic I was like wow but these are not worth and these look like fake we can get better in claires 😀😀😀😀
Hi Swarna,
So sorry to hear about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to customervoice@caratlane.com? We’ll work with you to resolve any issues as quickly as possible.
It was great experience with Mr Abul presented and explained everything in detail,he has great design knowlege.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
The products are really good, I just love to buy my products from caratlane. And I am fully satisfied.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
Great service
Vignesh thank you for assisting with us for selection of our collection. Very dedicated.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
I have been dealing with Caratlane from last 2-3 years now...but the service i got this time was super pathetic.
They have kept my diamond bracelet and its been more than 15 days now till now i have not got the exchange...they send me the message that the replacement item is out of delivery but that delivery never happened...I am chasing them on daily basis but all in vain.
Beware people...
Hi Avneet,
So sorry to know about your recent experience with CaratLane.
We would like the opportunity to investigate your feedback further. Please could you write to customervoice@caratlane.com? We’ll work with you to resolve any issues as quickly as possible.
It was great experience with Mr Abul presented and explained everything in detail, he has good design knowledge.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
I have ordered the ring 25 days before, they have canceled my order and not returned 500$ back. Very disappointing not responding to my calls.
Dear Shenoz,
I'm sorry to hear about your experience. We apologize for any inconvenience caused. Could you please provide us with your order details at customervoice@caratlane.com so we can look into this matter urgently? We'll make sure to resolve it as soon as possible.
Try at home done by Abul, person is very poilte and nice, listen and answered all the doubts regarding product and services, had great experience.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Highlighting points:
False commitments,
Huge making charges,
Return process: If you want to return your ornament, and you have exchanged Gold while purchasing it, you will not get the amount of Gold you exchanged. Also, pending amount has deduction of making charges and taxes. Delayed delivery: I had ordered an ornament on 28th Oct 23 and it was expected to be delivered on 9th Nov. Now, on 8th Nov, I've received message from C'Lane that it will be delivered on 21st Nov. That's after Diwali! WTF!
We are so sorry for the inconvenience this has caused you. We request you please share your contact details with us at customervoice@caratlane.com so that we can look into it and help you provide the best resolution at the earliest.
I have had a great experience with Mr. Abul's caratlane services. I bought jewelry twice and his behavior is great.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
Really liked all the designs... too good service provided at home. Abul given great service and product knowledge is good
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
We received amazing earrings today for daughter in law & mother in law thnx a lot Sharon from Pune Phoenix for your suggestion
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Somashekar Representative was very Accommodative,polite and provided the best service. Thank you Carat lane.
Thank you for taking the time to write this review. Your kind words encourage us greatly.Happy shopping!
Great Experience with Caratlane Try at home services.
Abdu G was very humble and kind.
Good Service.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
The Executive Abul was of great help.
Was very patient and showed all the designs that were requested. Also he has an amazing knowledge about the prices and weights of each designs.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Hello I am a customer from jamshedpur and yesterday I went to caratlane shop I'm jamshedpur to talk about the ring I was given as a gift. But the female employee was rude to me and my mother and she treated us like we couldn't afford to buy anything from caratlane. Me and my mother are doctors and after such bad treatment from your staff we would never suggest anyone to buy anything from caratlane especially who are living in jamshedpur.
We are really sorry for the inconvenience this has caused you. We request you to please share your details with us at feedback@caratlane.com so that we can call and understand your query and have it resolved on at priority basis.
I booked a home appointment since its a hassle to go to several stores and see how your favourite designs appear. Try at home executive Abul visited us and showed us the designs in a friendly manner and with patience. We selected the design and they were delivered within 3-4 days. The whole experience was smooth.
We will be delighted if caratlane can provide customisation beyond the size, to that of metal used and finishing.
Products used:
Ring
That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavoUr to deliver such delightful experiences. We look forward to serving you again in the near future.
I had the pleasure of working with Kamal from CaratLane Jewelry. He was kind, cordial, and pleasant to work with. He even worked with us to help order a piece of jewellery that was no longer in stock on the website. This is extremely helpful given that this was our top choice of jewelry. He was also prompt in responding to her questions and how to make for a successful transaction. I highly recommend choosing CaratLane jewellery for your future jewellery purposes.
Thank you so much for your feedback, we will keep delighting you with more amazing designs in future.
Looking forward to having you soon again. Keep loving our jewellery!
Service provided by Abul was good. Variety was good and the visiting professional was good at service. Variety is good
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping :)
Abul, he is very generous. Very good experience. Satisfied customer.very good exeerwith the products. Thank you very much.
Tip for consumers:
No comments
Products used:
Jwellery
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
We had terrible experience with you. Very poor customer service. Sajid dealt with my husband when my husband bought a bracelet and told there is no making charges. When we tried to return the item they told us there was making charges and bla bla bla.
I would never ever deal with you again and wouldn't recommend anyone. I felt it's full of scam which is totally different than their stupid name.
This place doesn't even deserve a star they should take the star system down.
We are really sorry for the inconvenience this has caused you. We request you to please share your details with us at feedback@caratlane.com so that we can call and understand your query and have it resolved on at priority basis.
Today I visited the caratlane outlet at city centre Guwahati. It was my first time at caratlane, and I must say the shopping experience was gratifying.
The buying experience was enhanced because of excellent service by Sri Akhil Sharma. He took all efforts to find out the right combination I was looking for my daughter.
Certainly will shop in the future.
Tip for consumers:
Display of products could have been better.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us. We'll surely note this :)
My first time buying diamond jewellery online and that too from India. What a great experience. Carat lane you guys made it very easy with constant contact, video call to show what I was buying and help with size. Kudos to the whole team. I would definitely recommend buying from carat lane online for overseas customer. Jewellery also came on time as they have initially confirmed. Very happy with my purchase.
Products used:
Erring and ring
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
The necklace is as Beautiful as it is Shown...Soo Happy & Satisfied with the product.Its a beautiful showroom with many collections. Also, Ojaswi (staff) was friendly and helpful, she pays more attention to customer satisfaction.
Would Love To Be In Touch In Future As Well...
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)