Capital One

I have a $1,000 credit in it with Capital One with a minimum payment of about $30 a month set up on auto pay. To get my balance down I gave them $250 in March before my due date. On my due date they took an additional $250 without my permission. They took my money instantly but telling me they're going to mail me a check between 10 days and 2 weeks. This is causing my bank account to be overdrawn. Whatever you do do not sign up for autopay

I have car Loan with them for 7 yrs, never done anything on the site, keep paying till the car is paid off. And i have fought with them every week for 3 months just to take Lien out of my tittle. Thank you for those " amazing and smart" telephone employees and back team staffs or what ever they call. They dont donw how to do it when it come to electronic tittle of Florida. Bought in Maryland and move to Florida. Tittle was changed 5 years ago but they freaking not know.
I would not recommend or trust this company any more.

Called automated service to make a payment kept cutting me off tried the following morning with success but received a late fee. Called customer service to have late fee waived was told it could not be done since it was the next day after payment was due. Beware of their automated service I think it's done on purpose for a way to take your hard earned money. Get away from Capital One if you can merely a rip off with horrible customer service.

First of all, an Interest rate of 30% is a disgrace! They are not flexible at all and recite from a book like mind numbed robots. After paying my balance in full, I immediately closed the card. I had previously asked for help in paying the card and their answer was to give me 3 months of reversed late fees if necessary. Unreal! I cannot blame them for my balance but I can say that they, unlike other banks out there, have zero flexibility. You are better off with no credit at all than to use capital one.

I purchased a new pair of shoes at Bass Pro Shops using new Store Card (Capitol One) and got $20 off of my $60 purchase in October, 2023.Did NOT! Receive ANY! Billing Statement from Capitol One for over 2 Months! And when I did (yesterday) they hit me with a $112.00 Bill for Interest and Late Fees!...I'll pay the SOB's today, but Capitol One can kiss my A$$.even a Mafia Loan Shark wouldn't charge that much!...Their card just went thru the Shredder too, about 5 Minutes ago!...

Tried to wire the same transaction over and over again. They flagged my phone I used for 2-step verification! Reverted the wire, made me call the customer service 5 times in 3 days to unblock account because guess what, I cannot use my phone to verify myself, even though this number is on my account for 6 years I've been with this bank and I'm super done with this because I have to deal with this every time I wanna send someone money. Insane, they don't get feedback seriously

I can't believe what these guys get away with. They are heartless and ruthless. I am convinced they're run by organized crime. Charge $29 overlimit fee if month end service charges put you over your measly limit. When you phone to complain, someone who can barely speak or understand English, puts you on hold for 25 minutes to look into the matter then come back with the bad news, wasting all your time. To say Capital One sucks bigtime is an understatement. HORRIBLE CUSTOMER SERVICE AND RIPOFF!

I opened a dispute with Capitol One Bank, seeking a resolution and refund. Despite three months of waiting, my valuable time was wasted, and the case was closed without a satisfactory outcome. When I reached out to Capitol One's travel team for assistance, they claimed they couldn't help and directed me to contact the airlines. A lack of support and resolution has left me thoroughly dissatisfied with Capitol One's customer service.

34 min wait time only to get Brono who is slow and can't get me what I need because they are closed at night... also the website doesn't have the relevant info regarding car rental. AVOID CAPITAL ONE.

I have had capital one for a few years and all of a sudden my account was closed without notification, my payments kept returning even though I made sure the payment funds were available for the next day which is when it usually takes it out. There was no call or follow up regarding these actions and the only feedback was to reapply! I will not be reapply and Capital One has lost a valuable customer! Hope this helps someone else.

OCTOBER 17,2023 I asked to renew my Capital One card while living on a temp. Visa in the Netherlands. I do not want to use false information or data or give my address to someone else in Canada because your policy is to allow fraud. I get an AMEX card using a Netherlands address, why not yours? It's going on 3 months waiting for a response...?

I don't think it's asking too much of a credit card company to have online chats available for customer service. First of all, you don't have to confirm your identity because you logged in. Second, you don't have to go through telephone torture. Third, if this is Capital One's way of saving money, it would be akin to a bottled water company saving money by bottling fresh toilet water. If I'm banking online, then I expect to find online employees to chat with. For all I care, Capital One's inhuman chat bot named Eno needs to die. I think he's already sick with a virus. You know, a computer virus. Because every time I ask him for help, he gives me a "Contact us" link that lists a bunch of phone numbers. What is this, "Little House on the Prairie"? Phone calls are so yesterday. I'm not going to call. I'll write them a letter and send it to them by boat over the ocean. That would probably be more effective, since it's obvious that no one's home.

Capital one is the worst organization ever, with terrible customer service.
I make a payment by cheque and for 3 months the payment yet to be posted but the bank confirmed capital cash the cheque. I'm totally convinced they just generating more money for the account it doesn't take 3 months for a payment to be posted. I will not advise anyone to get a capital account no matter how desperate they are, Capital one organizations are thieves.

Horrible, I Was not informed I had a fee on my credit card and they never reached out since I never used the card. Ended up having a fee of almost 200$ for a card I never used and all because of member fee. Do better people reach out and prevent this to happening to others. I thought you take care of military. No excuse for not reaching out to me about the balance, you had my contact information. Not being active is not an excuse. I never complain or get angry but something small like this has affected me financially and mentally

Opened up a 3 year CD for $******* for my 88 year old mother. She wanted the interest to go in her checking. Capital one put it back in her CD! Called and they say they cannot change it.! It's there fault and they are Arrogant scum. Have to file complaints against this Evil company. Stay away from them! If they can do this to a elderly lady they can screw you also.

I have 2 accounts with capital one for about 6 months, one secured and another is not secured. I have been takin care in order to fix and improve my credit. But today I entered to the app and surprise, they both were closed. They did it the same day I pay the monthly payment.
The reason, nobody had been able to explained to me. I just regret being trusting to this company.

To recover your account appears to be the biggest hurdle with Capital One. I simply changed my phone number and have lost access to my account, and they will only allow verification through the old phone number, which I no longer possess. The only way to contact support is through a telephone call that takes 20 minutes. I have also had multiple experiences with rude support staff who talk over me when I am just providing them with all the information for better assistance, and they treat you as if you are a child. Even then, in the end, you don't receive any help but just get a case started that never gets resolved. I've been trying to access my cards and can only use my phone to pay. Even when the phone number is updated, it won't allow it for verification. One reason why I became delinquent on one card was due to the difficulty of regaining access. It almost seems as if it is either intentionally designed that way or the result of extremely negligent customer service. But either way, it's unacceptable.

Do not trust tis company, they lie and and literally mock you while you're trying to get help. This place is unethical!

I have been with them for 4+ yrs have checking account credit card and saving account they are keep closing branches I live in Denton TX only place a have atm machine in side Target store last week I went there to withdraw cash it was out of order. So I went to wells Fargo atm drive thru got cash paid $3 dollars fee then later I found out that capital one bank also charged me $2 dollars fee when I called put me on hold after a while told me there nothing they can do for me. Will not recommend capital one bank to anyone

I called to have a payment refunded and these guys told me different information whenever I called to get it resolved. One person told me to provide proof of payment for a payment that he see's on the screen in front of him... then when I get transferred the agent tells me there's no need for proof of payment. I've called 4 different times and heard something different each time. It's clear that the associates are not trained properly or they're just terrible at their jobs. I'm extremely happy I'm no longer with this joke of a company.

Capital one sucks. Once they have your money, you can not use it for at least 4-5 days, even though it shows as being deposited! They need to collect that little bit of interest for themselfs instead of letting the customer do things with their own money!

Corrupt to their core! Stay far away from these liberal hacks...they are bad news. They actually let cancelled checks get cashed...yes. There is no guarantee they say! Horrible customer service. Bad business

Opened my 17 year old son a money account with capital one. Read all of the terms of use to be sure he would be able to use zelle. Capital One claims if they are 13 or older, and the parent enables it, they can use zelle. This is not true. According to a supervisor they are still rolling out zelle for the minor accounts and said only some accounts have access to it. They could not explain to me why my son's account did not have that feature. Very unhappy with their false advertising and immediately closed the account.