• CapBeast

CapBeast

Overview

CapBeast has a rating of 2.09 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CapBeast most frequently mention customer service, credit card, and custom hat problems. CapBeast ranks 37th among Hats sites.

  • Service
    83
  • Value
    82
  • Shipping
    81
  • Returns
    64
  • Quality
    75

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15

Instant Feedback

3,431 reviews

77
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What reviewers want you to know

Positive highlights

  • Great customer service; The agent made sure my order was delivered on time for the event.

Critical highlights

No critical highlights yet

How would you rate CapBeast?
Top Positive Review

“Recommended!”

Thaddeus A.
4/23/24

Amazed by the details and the amount of colors supported! I've tried others with nowhere near the same accuracy and quality of stiching! Recommended! Getting them from US to Sweden was a bit of a challenge, has nothing to do with CapBeast, just the international shipping that dragged out in time. Love that they do offer the option! I'll be back!

Top Critical Review

“Looks hooooorible”

Andrai W.
4/22/24

Worst quality i have ever seen. Embarrassing, I will have to throw this hat in the garbage, What a waste after waiting 8 weeks,

Reviews (284)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (118)
Thumbnail of user maxiem11
2 reviews
2 helpful votes
March 11th, 2021

Cap beast provide a wide varieties of cool collections of Caps, which you can customize it by yourself. I bought a snapbacks customized cap by myself, that is a really appreciable thing from cap beast.

Tip for consumers:
if you love caps you will also love Cap beast. Must try!

Products used:
Melton wool snapback customized cap

Service
Value
Shipping
Returns
Quality
Thumbnail of user beeh20
1 review
0 helpful votes
May 27th, 2019

Great work with great products. My only issue was having to pay multiple times for digitization of the same image on different products. Overall CapBeast is the best custom design site I've used.

Thumbnail of user avas43
1 review
0 helpful votes
June 17th, 2019

Fantastic interactions when problems (design quality, change the color of the hat) arose. All issues resolved immediately. Product of highest quality, same as the people I dealt with. Excellent experience - thank you, will gladly recommend you.

Thumbnail of user kevinc581
1 review
0 helpful votes
June 4th, 2019

I've read a lot of the negative reviews on CapBeast and I'm sorry those people have had poor experiences. I've ordered 4 custom hats from CapBeast over the past 6 months or so and have been pleased with both the quality and communication from the company. I don't think people realize how complex this operation is. To take your art, set it up to be embroidered properly for ONE hat and run it, it takes time. Yeah, the shipping could be faster and often my tracking number didn't work (hence the 4/5 review) but my hats always came within 3 weeks of my order placement date. The quality is superb and man they look NICE. I've received MANY compliments on my hat and have even designed and ordered one for my father-in-law because he thought it was so cool.

I'm sorry people have bad experiences with them but I have been pleased. Thanks CapBeast!

Thumbnail of user sandral395
1 review
0 helpful votes
October 27th, 2019

I wasn't expecting too much but the baseball hat that I ordered looked great. The logo looked like something I would buy in a store. Lost a star because the wait was longer than expected.

Thumbnail of user jasonp320
1 review
0 helpful votes
June 2nd, 2019

My hat looked exactly the way that I designed it. Lost a star because I had to wait a bit longer than expected. I will order again for sure.

Thumbnail of user risah3
1 review
0 helpful votes
October 18th, 2019

I was very happy with the hats that I received. The only issue is that I had to wait longer than I should have. I called their customer service line, they were very nice and they made sure that my order was shipped immediately.

Thumbnail of user jasoni188
1 review
2 helpful votes
February 13th, 2021
Verified purchase

I bought two hats as samples to evaluate CapBeast as a potential supplier for my companies headgear. The eCommerce platform worked just fine. All of the usual tools and capabilities were there as expected. Shipping took longer than I would have liked for two samples, but I won't ding them for that because I don't know their operation. For all I know they had a spike in sales or production problems. That's where I stopped being satisfied.

When I pay a setup fee I expect someone that knows the process to review what I provided. The logo on both hats is offset from center. Their is a large stylized A centered in the top of the logo, it's hard to miss that the peak of that centered A is not aligned properly. No one attempted to contact me or tried to correct it. So I was charged a setup fee, but no one actually did the minimum expected review of the clients assets when you charge a setup fee. I didn't expect individualized service at this price point, but at least check for the basics and shoot me an email asking about any obvious details.

The embroidery in the logo was poor. It is thin, with the bare minimum of thread count. There are a number gaps where the base color of the panel is plainly visible. In addition, the text below the logo is almost passable, but they stitched between the letters in four separate places on both hats. One positive comment is that their color match on the logo was fairly good. Some of their direct competitors don't offer enough thread colors to even get close.

I gave two stars on pricing based on lack of actual proofing during setup and the fact that the product received was not of sufficient quality to justify the cost. Had the results been of higher quality, I would have no issue with their price points. As it stands, I paid $80 for two hats that I would be embarrassed to have representing my company.

If you just want a one-off custom hat, none of this is probably bad enough to go somewhere else. They'll get the job done for that one of a kind hat you want to wear in front of your friends. If you are looking for product that will represent your company, my suggestion is to keep looking.

Reason I chose this business:

I won't be choosing CapBeast. This was a test run to evaluate their services. The results are not what I was looking for. I'm sure there is a market segment that doesn't care about any of the issues I pointed out in the response to the first question, and maybe that's CapBeast's business model. If so, keep doing you, but this is not what I was looking for.

I evaluated CapBeast because they had the base products I wanted and their volume discounts kicked in at low enough volumes to allow me to maintain more styles and color options without having to overstock inventory. These products are mostly meant for advertising swag. I'm not trying to turn them into a profit center, so the small discounts provided at lower unit volumes made this a reasonable trade off to meet my needs had the results met my expectations.

Reason I chose this product:

I selected the base product because it had descent reviews for the price in the research I had done. No complaints with the base product, it is exactly what I expected.

Value
Shipping
Quality
Thumbnail of user brandonn56
1 review
0 helpful votes
July 17th, 2019

Quality of the product was great, and price was fair. I was a little bit confused about the tracking process. But happy with our product, and will order again.

Thumbnail of user chandrab8
1 review
0 helpful votes
July 17th, 2019

I am wearing my hat everyday! Although, I was a bit frustrated by the turnaround time... Other than that, everything was good :)

Thumbnail of user micahl22
1 review
2 helpful votes
June 18th, 2019

It was pretty good. I was really happy with the quality despite the turnaround time. But, honestly it's worth the wait.

Thumbnail of user merricks
1 review
0 helpful votes
June 4th, 2019

I received my hats today and I can't beleive how awesome they look. I'm very happy with the outcome, they made my day. I highly recommend using capbeast.

Thumbnail of user irinay1
1 review
0 helpful votes
November 8th, 2018

Lost star because I had to wait a bit longer than expected. Otherwise A OK.The custom embroidery came out extremely nice

Thumbnail of user williamb1108
1 review
0 helpful votes
July 5th, 2019

Good product although it took a few weeks before delivery. Really happy with my hat and customer service.

Thumbnail of user michalaw
1 review
0 helpful votes
July 8th, 2021
Verified purchase
• Updated review

It was about very detailed with the production of everything. I was always updated on where my products were and what stage it was in and the outcome is AMAZING very detailed and captured our dream it made my boyfriend smile so hard and the color(yellow hat) are on point!

Reason I chose this business:

They came with the best products and get quality of work

Reason I chose this product:

They have the best quality

Quality
Very updated on product
June 29th, 2021
Verified site experience
• Previous review
Reason I chose this product:

I haven’t received it just yet

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Company Representative

Thumbnail of user williamk347
W K.
Typically does not respond to reviews

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