CanvasOnSale

I ORDERED ON GROUPON. WENT TO THE SITE AND THEY DONT EVEN HAVE THE SIZE AS AN OPTION. SO I SPENT 2 DAYS TRYING TO FIGURE IT OUT. ENDED UP GETTING A REFUND. DO NOT WASTE YOUR TIME. FIND ANOTHER COMPANY.

After creating an account and working on my photo book project for hours. They inadvertently lost the entire thing. I got an Error message to contact Customer service. Which I have done 3 times. They have been zero help. And spit out the same info. "Please create an account for your project". Which was already done.
Over and over I have tried to resolve this with them asking for my lost project to be retrieved.
I can not work with this company they have shown me they are completely incompetent. Hours of work gone.
Thank you.

My metal print was very dull and lifeless. It was packaged well and shipped in a timely fashion but the bottom line is the picture itself was only fit for the garbage.

They sent me someone else's picture and now I cannot ever get a hold of somebody at the company to find my order! It was ordered in plenty of time for Christmas no trying to figure something else out! If you order you are screwed because their customer service is horrible!

"Guaranteed Christmas delivery". It is past the new year and I still have not received my item. I have called 5 times and customer service rings for nearly an hour with no answer. "Email us. We will answer your email in 24hrs". I emailed them 3 days ago. Am very disappointed i haven't received this item that was a Christmas gift for someone close to me.

I bought 3 on Groupon. Turns out they get you when they wont ship them together and want 9.99 per print to ship. I paid $18 for the 3 prints and they want 30.00 is shipping cost. Plus the product itself is poorly put together. Very disappointed in this company. I wouldnt have minded the 9.99 for shipping had they shipped all 3 at once. At this point Ill lose my $12 and save myself the additional $20 for the other two prints.

I received a shipment notice 24 hours after purchasing my aluminum photo and received my photo a few days later. I was terribly disappointed in it. I thought the photo would be transferred to the metal - my mistake - instead of just stuck on like a sticker. The said "sticker" is falling off all around the edges and bubbling.

On Dec 5 I placed an order for a 20" x 16" canvas. I recieved the canvas on Dec 17,2019 and immediately noticed the poor quality and terrible coloring on the canvas. I sent an email to customer service that same day requesting a refund. On December 23, I recieved a reply stating that a refund would be issued if I sent pictures proving I had destroyed the canvas. On Dec 30, I replied with that image. To date, I have not recieved a reply or a refund. This is unacceptable! I have patiently waited for a refund for 3 weeks. Not only was the quality of work terrible, but the customer service is even worse. I have tried also calling customer service only to be disconnected (due to high call volume) after sitting on hold for 15 minutes. Terrible company - DO NOT ORDER FROM THEM!

We ordered three items. Two canvases and a photo blanket. We were double charged for the shipping of one of the canvases and the blanket still has not shown. No tracking available on the blanket order. It's impossible to get in touch with this company by phone or email. They claim to have online support but that does not exist. I would stay away from this company.

The picture looks too glare and faded.It is so dark and can't see the picture from far. I think it is not worth.

I ordered off Groupon. I tried to stretch the picture but the software wouldn't allow it. I thought well if I send it in they will do it on their end or at least tell me they can't. NO! Instead they took a 20" canvas and put my little 3x5 picture in the upper corner and then had the nerve to offer me more products! Why in this GOD's green earth would I order something like this? Then when I alerted them of the problem they ignored me. I wrote them at least twice and never heard a response except that they were busy and backlogged and another time telling me the status of my order which I never asked for. I'll never use them again I'm still trying to reach them because I got the bum product yesterday via ups because I want to send it back. I can't even dispute my cc because I can't reach them.

I placed an order of a family picture on a canvas. After 10 days of no response I contacted the company several times. They will not answer the phone line and only returned 1 email out of approximately 10. Finally I recieved a package that had not 1 but 2 canvases of mountains. No family picture. Again I have made several calls and sent several emails. No one will respond.

I own a photography business and tried them out. They were timely and well packaged but 4 of my 5 peices didn't have a hanger bracket on the back. They said they would send me one and would not help anymore then that. The package I purchased included it but they are not willing to help.

Do yourself a favor and either be 100% sure your order is correct or go somewhere else.

You cant get a hold of anyone via the phone number on the site, the only other way to contact them is by email. The phone call just puts you on hold for ten minutes and then comes on and says "We are busy, try calling back later" and hangs up. I have tried calling 2-5 times a day for almost a week. Same thing every time I call. I tried reaching out via email and I get auto response email template to my emails.

Horrible customer service; was ridiculed and mocked. For example, I was asked if I was smart enough to understand what the customer service agent was saying and was told I was wasting her time. At the end of the day, they wouldn't redeem my Groupon voucher, and I wasn't about to throw more money at them, so I didn't end up placing an order.

Bought a Groupon for a 36x48 canvas, but CanvasOnSale wouldn't upload my 36x48' formatted print. Why on earth do they sell this size when you cannot upload a formatted photo. Apparently it's too large.

This review is certified in reference to order number US4A*******612

The first picture is as-received. Terribly cropped... removed words and part of a photograph. I sized the image perfectly for a 4:3 aspect ratio... they had to crop because they add their own graphic onto the canvas which takes up space.

I've called them 8 times... their answering service lasts for 10 minutes before disconnecting you. That's 80 minutes of my life i will never get back trying to get ahold of these people. On the answering message it says if you contact them via email they will respond within 24-hours. This is a flat-out lie. I've emailed them twice and have received no reply or even a response acknowledging receipt. At this point i, just want a fully refund. This company is very disreputable.

1 - shipping & handling twice the cost of the Groupon discounted blanket.
2 - blanket extremely thin, as one reviewer noted, more like a thick sheet.
3 - we ordered three different blankets as Christmas presents, and received fairly quickly. Two turned out okay... not great, but passable. The third I should just trash. It is covered with white spots and lines where you can tell there were loose strings and other materials in the way during the printing process. I reported, WITH PICTURES to customer service. Their reply? To ask for pictures! So I sent more pictures. Their reply? To AGAIN ask for pictures! No acknowledgement either time that I had sent them anything. After complaining in a third email that pics were sent twice already, they offered me a discount on a future purchase. Like I would but from them again when they can't even stand by their original product. Buy elsewhere... This company is awful!

We ordered 10 canvas' on Thanksgiving weekend. They supposedly shipped but according to UPS tracking a label was created then the whole package was immediately returned to sender on 12/10. Absolutely zero communication from the company that there was an issue. Now I'm left with a paid bill, no items and too late to reorder with another company!

Ordered items that were supposed to be here in time for Christmas had 3 weeks to mail out after order status was updated to shipped Dec 23rd not even tracking, and nobody answers their line, they disabled chat so that you can't chat either.

I purchased 2 photo blankets with a picture of my daughter on them. I received someone elses blanket with 2 dogs on it. The blanket is super tiny and very thin! Not even worth ordering by the way. I have called multiple times with no response and no answer back on emails. They have also blocked me from commenting anything on their facebook page. I will be reporting this company. Do not order!

The blanket must have been wadded up when printed. Looks terrible, almost frightening because of the large gaps that go through faces make them look deformed.

They claim they guarantee your satisfaction - that is not true! On hold several minutes only to hear a recording that all customer reps busy? Tried three other times with no success. Don't waste your time & money! Lots of other canvas companies that will appreciate there customers!