• Canvas & Decor

Canvas & Decor

Overview

Canvas & Decor has a rating of 4.63 stars from 3,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Canvas & Decor most frequently mention customer service, final product, and metal prints. Canvas & Decor ranks 3rd among Photo Printing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.7%
Positive
12
Neutral
0
Negative
2
3
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What reviewers want you to know

Positive highlights

  • customer service was very helpful and timely when I asked questions- looking forward to receiving the prints.
  • I love the site and have used you for all my previous canvas prints.

Critical highlights

No critical highlights yet

How would you rate Canvas & Decor?
Top Positive Review

“Fantastic product!”

Randy Y.
3/14/24

As I write this review I am surrounded in my living room with 5 metal prints, all done by Canvas & Decor. I have also had a large canvas print done that hangs in a place of honor in our home. The finished product and the service received has been second to none. I have recommended to all my friends.

Top Critical Review

“Cheap Knock-Offs and NO Returns”

Alyson S.
12/9/23

I ordered a "canvas" from this company thinking I would receive a traditional canvas ready to hang. What I received was merely a poster printed on different material; except this poster cost $60. The resolution is terrible; there's no way in the world I'd hang this piece of garbage. So OF COURSE there are no returns or refunds. I contacted the company and each time they responded with a paragraph long mumble jumble that I could barely understand.

Reviews (3,448)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (54) canvas prints (49)
Thumbnail of user randyy214
1 review
0 helpful votes
March 14th, 2024
Verified purchase

As I write this review I am surrounded in my living room with 5 metal prints, all done by Canvas & Decor. I have also had a large canvas print done that hangs in a place of honor in our home. The finished product and the service received has been second to none. I have recommended to all my friends.

Thumbnail of user arthurm279
arthur m.
1 review
0 helpful votes
April 8th, 2020
Verified purchase

System is not flexible in setting 2 addresses, for billing and shipping.
Also, it didn't accepted discount coupon. I don't know about quality of the prints yet. Will leave feedback as soon i see the prints

Thumbnail of user lorris48
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Colours are vibrant, high quality. It's a gift so it hasn't been hung yet, but I suspect it will be wonderful. Very happy with product

Thumbnail of user susiew139
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Easy to navigate website. The pictures on canvas look great

Thumbnail of user darolds6
1 review
0 helpful votes
February 16th, 2024
Verified purchase

This is our second order from Canvas and Decor. Couldn't be happier with both our orders, which are big pictures of our dogs. Always clear, nicely framed, and well packaged. Thank you!

Thumbnail of user alysons77
1 review
0 helpful votes
December 9th, 2023

I ordered a "canvas" from this company thinking I would receive a traditional canvas ready to hang. What I received was merely a poster printed on different material; except this poster cost $60. The resolution is terrible; there's no way in the world I'd hang this piece of garbage. So OF COURSE there are no returns or refunds. I contacted the company and each time they responded with a paragraph long mumble jumble that I could barely understand.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gordc2
Gord C.
1 review
0 helpful votes
September 26th, 2018
Verified purchase

Last order was more cost effective than this time around. That means I will have to charge my customers more. Your prices obviously went up.

Thumbnail of user morganc108
Morgan c.
1 review
0 helpful votes
January 7th, 2020
Verified purchase

Great reviews, excited to see the product, and good prices. Only detriment was that your website is not very mobile-friendly.

Thumbnail of user ardonc
1 review
0 helpful votes
March 15th, 2024
Verified purchase

My order came in less than two weeks and they look great.

Thumbnail of user lesleyc234
1 review
0 helpful votes
December 31st, 2023
Verified purchase

I am very happy with my recent purchases of metal photo of my dog. It was sent very efficiently right before Christmas. Quality is great and I appreciate that they sent me a realistic preview before proceeding.

Thumbnail of user kevinf1913
1 review
0 helpful votes
December 28th, 2023
Verified purchase

The photos on metal look great. Fast shipping and good prices

Thumbnail of user michelleg2414
1 review
0 helpful votes
August 9th, 2023

The quality of this hand stretched cotton canvas print exceeded my expectations. I love that it's super tight, detailed, and it had a hanger already attached. I will be using this company for my future business needs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darryll143
1 review
0 helpful votes
November 20th, 2023
Verified purchase

I ordered a 30x20 canvas wrap print and it arrived safely and well packaged. There was a minor hiccup with the shipping, but that was well handled and dealt with promptly. Great service and a quality product..

Thumbnail of user ashleem88
1 review
0 helpful votes
June 17th, 2022
Verified purchase

Fast delivery, excellent packaging & amazing service and picture quality! I highly recommend ordering from Canvas & Decor!

Service
Value
Shipping
Quality
Thumbnail of user louisej44
Louise J.
1 review
0 helpful votes
September 5th, 2018
Verified purchase

The canvas are great and beautiful.
However I have 2 comments:
1- the little support behind one of the canvas was not installed on the proper side as that picture was printer in portrait
2- I paid for shipping but when they came nobody was at home. So I had to either paid other fees for a second shipping or drive 65km to get my order !!!

Thumbnail of user judys1283
1 review
0 helpful votes
June 11th, 2022

Beautiful job on my photo of 12 Apostles in Australia. This is my 2nd piece done by Canvas & Decor and I'll recommend and use them again. Thanks.

Thumbnail of user robertc7102
1 review
0 helpful votes
June 15th, 2023
Verified purchase

Good quality but very think acrylic coat and too bulky handle from the back. When you hang the photo on the wall it's sticks out a lot

Thumbnail of user rachelf99
RACHEL F.
1 review
0 helpful votes
November 28th, 2018
Verified purchase

Would have been helpful to have more information on the inbetween ordering and shipping time, to make sure that the order hasn't been forgotten.

Thumbnail of user sandraf1777
1 review
0 helpful votes
December 29th, 2023

I ordered a Custom Print with Canvas n' Decor on November 28. It was a special Custom Order Print for my elderly father for Christmas. It was a wood print with a photo of him and I in the background, and a poem written overtop of the photo. The proof looked amazing, and I was very excited to get this in for him for Christmas.
I had not heard anything about my order so was getting concerned. I followed up December 11, and their response was that I will get this shortly before Christmas. On December 18, I still had not received any kind of confirmation that the product had been shipped. When I followed up, I was told that I would receive it by the end of the week.
Finally I received it late December 22. When I opened it, the product received looked nothing like the print. The photo of my father and I was so faded that you couldn't even see it in the light. This left me scrambling days before Christmas to find something else meaningful for my Dad. When I contacted Canvas n' Decor about my displeasure, this was the response received:

"The image provided is a very light background. Even just looking at the image on the screen you have difficulty seeing the background.
This is normal if you want to have text over the image. You want to see the text first.
Our printer did a good job from what we can see. It matched the image that was provided.
If you darken the background image you will lose the text and things may look muddled.
The issue with this image could be more the layout of the image.
If you like to see the two things clearly one should not be on top of the other."

I will, unfortunately, be out the cost of this product and will have to order this with a company that values their customers and is happy to work with them. I am shocked that this meaningful gift to my father has left such a sour taste due to Canvas n' Decor, and I would NOT recommend using them for any type of custom product.

Products used:
Custom Wood Print

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristoferp5
2 reviews
1 helpful vote
December 31st, 2022
Verified purchase

I had a an engineering drawing piece that was large, very large and I wanted this reproduced on canvas. Pushing this company to the max of what they advertised. They touted 95", I needed 86" with some excess. We talked about colors and my other requirements. They reviewed and collectively we came up with an agreement. Their production was rolled and mailed securely/timely and the final product was flawless. Just what I wanted/needed. I am very, very happy with their work, their customer service and the final product. Recommendation? Absolutely! If you are doing some art for home or business, check this out. It will be worth your time.

Thumbnail of user johns5216
John S.
1 review
0 helpful votes
December 5th, 2019
Verified purchase

Your phone service hours are absurd. 9:30 a.m. until 4:30 p.m. is way to short a time period and people working a typical business day are unlikely to be able to speak with you when having problems ordering online. If you have to add an extra one or two dollars to properly staff your phone support than please do so. The ordering process for having more than one photo in a cart doesn't work easily. I had to repeatedly enter the second and third photo into the system to get them added to the cart. The quality of the photos you produce are excellent and you will continue to receive my orders but having better ordering online for multiple photos and decent phone support available more hours would greatly improve your service.

Thumbnail of user michelj60
1 review
0 helpful votes
December 7th, 2022

Wow! Nice work and nice wrapping for shipping! I love the result I'm a photographer and I will talk about this to all my customers

Products used:
Prints

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisw351
Chris W.
9 reviews
2 helpful votes
March 21st, 2018
Verified purchase

Production time was a bit longer than expected, but wasn't too bad all in all. I did have a concern about how true would be and if it would print lighter/darker. I have to say that I'm very happy with how accurate the colours were!

Thumbnail of user wendyg555
1 review
0 helpful votes
June 7th, 2022
Verified purchase

Excellent quality product, excellent customer service with efficient, prompt assistance and speedy delivery. I highly recommend Canvas and Decor.

Thumbnail of user alik284
2 reviews
1 helpful vote
December 13th, 2022

I put my order through and paid for my purchase in full including the additional $16.99 in shipping. Three weeks later I was notified that I needed to pay an additional $74.99 for shipping on an $127.14 order. I would have never put this order through if there was an obvious indication that I would be paying over $90.00 in shipping.

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