Canva

I was thinking about using them for print on demand, but not even going to bother. I couldn't even FIND where the print on demand part was on the website. So I went to hit the "get help" link, and it brought me to a chatbot. Gee, thanks. I'll take my biz elsewhere. Couldn't even be bothered to put in a lousy phone number.

It's really not that great. You need to pay for extras. They lock you in to question why you want to cancel. Deceptive, unwilling to work out issue. Bill me 12.99 I'm going to now tell everyone to get rid of Canva.

I've been trying to contact Canva over a month to try to resolve an access issue. I sent messages through their not so helpful HELP portal every other day and multiple requests in one day with the hope someone gets back to me to resolve my issue. As of today I've heard nothing. They were quick on charging me a membership right after the trial period, but no replies to customer not even acknowledging receipt of the issue is very disappointing.

There's lot of great things we can say about Canva, but their customer service to paying subscribers is not acceptable, and someone like Trading Standards needs to address this with them.

Aside from the fact that their subscription system is the most confusing thing out, they will not reply to support tickets in any timely and reasonable manner? They are certainly not a partner you can rely on in anyway for a business in their current operating state. It is, as another user says here verging on fraud. If they can just simply address their lack of personal service, and restore confidence in their users, their platform is market leading.

Meanwhile, for one our clients, we have now switched to Snappa.

Come on Canva. Tell us how you are going to make things different?

My team has sent multiple requests to the customer service team and it is a joke. We send a message with no response and after two days they tell us since they haven't heard from us in two days they are going to consider our ticket closed. We are given no chance to fix our issue and it seems like every path we try to get some kind of help we are dismissed. I think canva is a great tool but the customer service aspect has been absolutely awful. I would like to continue using canva but currently, I am going to have to start looking for other options so my team can continue to do their job.

I've been fighting with Canva for a couple of weeks now. Simple functions, if they exist, are cumbersome and take a number of steps. Inconsistencies come out of nowhere. Cut and paste doesn't exist. At the moment, I'm trying to copy pages from one design to another - I don't think I can. The help doesn't, and I've had to use google search to find out how to do things because the steps in the program aren't there. It's like the whole program assumes you know your whole design, photos and templates first and get it right first time. Not practical.

I second commenters that have said that Canva 2.0 is awful. I use Canva often, as I have a resume/cover letter document that I edit frequently to tailor to specific job openings. These modifications used to take a matter of minutes. They now can take hours, as Canva 2.0 is finicky. It does not keep text consistent when copy and pasting, it moves elements that are impossible to accurately replace, and a whole host of other annoyances. Very dissatisfied with this upgraded version.

The site has bugs and crashes all the time. It says "problem saving your design" and then starts over and over. I am looking for a good alternative.

The fact that you have to pay for most of the defining features like resizing the image is pretty disappointing, because the sizes for a lot of the templates are really hard to use. I'd Resizing text and images is really hard and sensitive. I would not recommend, I'd rather use Google slides or some random app you could download on your phone.

Collage poster looked good and arrived as requested. But so difficult to cancel the subscription! I wrote to the company three times and maybe this time it will finally be canceled.

It takes several seconds (sometimes 10) to respond. It makes me frustrated. I have started my project with Canva, so i want to finish it, but it haven't been working that good so far.

Its unbelievable how many glitches this program has. There are so many things that dont work and when you contact them they take forever to get back to you only to say were working on it. Just spent an hour redoing some text only to lose all of it after several saves because the program is stupid. All I did was hit control z three times and it erased hours of work and text, 100's of words. Tried to redo and nothing happened! F u canva. This is what I get for not knowing photoshop. Oh yeah I've been paying for this crap.

This type of stuff happens all the time. It's a mess, clunky, not well thought out for the paying service.

I came across other visual communication tools like Visme and Piktochart that are way better than Canva. Yeah, Canva might have some good features here and there, but Visme and Piktochart help me create content that is UNIQUE... everyone has Canva and created the same thing, like you can tell who uses Canva lol

Fairly easy to use. I'm an RN and use it for a "health tips" in-house newsletter. It suffices but currently I'm having an issue with "ghosting." Seeing very faint images of text, no longer in my file but visible, faintly as a pale gray. There seems to be no way whatsoever to obtain support. I'm disappointed and will look for another newsletter maker.

At first I thought I was losing my mind, but after carefully testing it, I realized Canva changes minute details of your text or design while saving. Great way to look stupid even after reviewing and editing!

The free version of Canva was very good. Easy to learn; used it to make flyers and social media posts at my past library job. But as of Jan 2019, they now charge for stuff that used to be free. For example, it's now $1 to download a PDF of your own design... yet there's no discernible onscreen way to buy it. (Hello, web design fail!) Then I foolishly signed up for the Canva for Work option. Want to cancel it? Nice try! Any "business" that relies on e-forms on their website for ALL communication; sets said e-forms to take far too long to actually send; and then takes 2 WEEKS to reply to said e-form is a scam, IMO. FWIW, I've tried to contact them via their e-form system at https://support.canva.com on 2 different machines (home laptop + my more powerful work machine). In the screenshot below, Canva's e-form has literally been spinning in "now sending" mode for 58 minutes! If you expect me to pay $ to use your "service" as a "subscriber", then give me a reliable, genuine way to contact you. Looks like I'll be joining the line of folks filing disputes with their CC companies.

Entrapping design to make you pay more. The picture said 1 usd but when I went to remove watermark it switched the wording to credits and it appeared the minimum was $10 dollars. Thinking that I would have credits leftover I purchased it. Turns out I paid 10 dollars for a watermark removal. Well it get's worst. Typically this is just a miscommunication or misunderstanding and can easily be fixed. Well not with canva, they want every penny they can get. The attitude when I emailed was guarding and defensive and they fell pack on their stupid policies and terms of use 9.2 blah blah blah. Shady behaviour instead of offering good customer service and adjusting the price.

Was very excited to use this and thought it might be the missing piece to my real estate business. I use similar sites to create flyers. Nothing seemed to load or be changed out easily and although I spent a significant amount of time on it, never ended up with anything I could use. Getting my money back.