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Canobie.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Canobie.com ranks 90th among Kids Games sites.
We purchased park advertised deals at the park itself for season passes in October 2019. We were told by the parks sale agent that Saturdays were excluded but otherwise there were no restrictions. Today Sunday August 9 2020 after planning a family outting, making reservations in advance and driving 45 minutes my 3 children and I went to Canobie. We were told at the entrance area by the associate that she had never seen our type Of " limited " pass. And they would not scan. She sent us to customer service. A man stating he was a manager admitted that when we bought the passes Saturday WAS the only black out day But NOW Sundays were excluded and that " if we checked their wed site we would of known that "He said we could either pay an additional $60 dollars PER PASS or buy day passes in order to be granted admission. As we could not do either he gave us a BASIC pass refund. So we had to leave. 3 disappointed crying children.
We purchased park advertised deals at the park itself for season passes in October 2019. We were told by the parks sale agent that Saturdays were excluded but otherwise there were no restrictions. Today Sunday August 9 2020 after planning a family outting, making reservations in advance and driving 45 minutes my 3 children and I went to Canobie. We were told at the entrance area by the associate that she had never seen our type Of " limited " pass. And they would not scan. She sent us to customer service. A man stating he was a manager admitted that when we bought the passes Saturday WAS the only black out day But NOW Sundays were excluded and that " if we checked their wed site we would of known that "He said we could either pay an additional $60 dollars PER PASS or buy day passes in order to be granted admission. As we could not do either he gave us a BASIC pass refund. So we had to leave. 3 disappointed crying children.
Tip for consumers:
Do NOT purchase season passes. They do not honor what they sold them to you for. Knowingly offering you a service that they do not honor.
Products used:
None.. They did not honor the passes they sold us.
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