Candere By Kalyan Jewellers

I purchased mani mangalsutra which continuously broken within one month,it's screw is of very poor quality due to which it's continue remove from neck so unable to wear it then what is the use

After mailing and chating they not responding to us for this

Abolsute cheats, How they are in business I do not understand
They are selling non hallmarked gold as hallmarked gold. Once you receive the jewelry and see it is not hallmarked as claimed by customer service, they are refusing to take the jewelry back. There is no customer service. There is no one ever who answers the phone. If they ever respond over whatsapp, they refuse to accept anything. They flat out refuse to take the jewelry back though website says 15 days return period. Run from them. Report them to the govt of india.

There is no ethics in them they do not listen to their customer
They do fraudulent activities
Not reliable you can't trust them

It was an awful experience for me. System generated emails and chat support is pathetic. There is no update shared with you until and unless you follow up with them. The chats are as usual non-sense coz its automated and never answers your question. Before purchasing a bracelet meant for kids, i called them to ask if this size and product would fit me and wont be too small, the executive assured that yes you can buy. When i actually received it, it was this tiny piece of bracelet for 1-2 year old kid.

I have ordered an item and even after 30 days they have not dispatched my item. Atleast 10- 12 days they where packing and 4 days my item was ready for dispatch. After dispatch courier took 7 days to deliver.
Very poor customer support and staff behaviour. Never buy from here.
Contact me at *******453

If you want to buy buy atleast 3 months advance so that you might get it on time.

I bought an earrings for the occasion of rakhi 20 days before. Till date, no reply, no proposer response from customer services, same replies. Until the customer ask, they dont reply, but they spam my inbox everyday with offers, new products, old products all kind of nonsense. But never send an update about the product. Zero efforts after sales. Buy from them when u dont care when it arrives to you. Buy it and forget that your bought an item from them. They give you surprise, when you reborn, they will deliver it to your new mother..

Don't trust and please don't place any order I did prepaid order and it never reached I'm still waiting customer service telling daily it will dispatch today tomorrow end of the day bla bla but it been 1 month still my order is in packing I'm vexed and online gold shopping is good in other websites but not ata ll in candere.com please believe me and don't go for this website

I been shopping online jeweller since 2014 started with Bluestone. Recently I ordered 3 products from Candere 2 got delivered on time and 1 was delayed, there is no proper communication in advance nor with follow-ups Candere customer care provides update. Half the time customer care call won't get answered, chat we won't get any replay back.
Mail is too worst just copy past standard replays.

They don't provide updated expected time of delivery.

Placed an order for July 7th 2022 for an auspicious moment, the delivery on 18 with regular follow-up. Not reliable, customer service, no follow up on manufacturing to packaging

Everytime while contacting generalistic statement- manufacturing under progress- our manangement will contact you within 24 hrs. Deliver 24-48 hrs.

The worst experience that I've ever had! Not only is the order delayed multiple number of times, their website doesn't work as also they have the worst customer service! By the way, they are the first ones to ask for money upfront - beggars are better! Mr. Amitabh Bachchan - you lost your credibility by endorsing them!

I placed my order on 6 of march. & Now today's date is 9 apr & still i didn't received my order yet. I try to connect with customer service 10+ time so they always says just wait 2 working day's & your order will be delivered. But still there is no response from them. Candere is just making fun with there customer. Such hectic service from you. Im giving one star bcoj i didn't have any other option. Otherwise i would give it in minus.

These guys are frauds…don't believe their words. Don't buy online jewellery ….!worst customer service

Order No: *******, First they advertise the product on low prices and after you place the order they will ask you to pay more money stating different reasons. Their customer care is so pathetic they always give false promises, and then later they will cancel the product on their own and assume that matter is resolved. Don't ever trust them they are fraud and pathetic, you will loose your peace and calm while interacting with their customer service.

I came across this beautiful ring advertised by Candere. I was skeptical about ordering jewellery online. But because it was backed by Kalyan, I made up my mind and placed the order for the ring after talking to an executive named William who was in touch with me throughout the process. Firstly, the delivery to the nearest Kalyan outlet got delayed which was acceptable. Secondly, the amount shown at the last stage of my purchase increased by 4k because of the increase of gold grams in my ring which I was not notified about until I went to the store to collect my order. Thirdly, the product that I received was nowhere similar to the advertised product. But now I cannot return the product with 100% money back as it is engraved. Really disappointed with the end result. Candere is a SCAM brand. What is the point of ordering such expensive things online when the finished product is not what you had in mind. I shared the images of my ring to William (Candere support executive) and he was in complete denial that the ring that I received is not the same as what I had ordered. I would recommend people not to purchase anything from Candere.

I order for nose pin on 5th Dec, today is 12th Jan but still I have not receive my order. They dont even give proper update.
I will never ever go to candere for jewelry.

I placed order #******* on 6/03/2020 but today its June 18th I am not sure if I will get my order by next month also. Dont get betrayed by placing order with such a fraud money looting company. They dont respond also properly when contacted and they dont share you escalation herirachy also when asked. Lockdown started from March 22nd and ended on May 31. When asked about delay, they are blaming entirely on lockdown. This is such a pathetic customer service. Dont ever get betrayed.its a $#*!ing false cheating company.

My experience is really bad. I placed an order online #*******. It's been a while I have not received the product.The problem is that they're not responding also.At least as customer I am expecting a fair communication. I am not sure how to reach out to them. I sent several emails and tried to contact with them through online chat but they are not giving me any update. If anyone from management is reading this post Please help.

Terrible online retail service. So many glitches and such poor order placement management.

Terrible experience - defective product delivered, no return or customer support. Week after and no reply for email, chat or whatsapp.
Return never happened.
Product is defective not sure how they even passee qa

I am Suggesting not to enroll any of schemes,
They will in the time of purchase,
Yesterday visited Banglore commercial Street showroom, 29% making charge necklace after discussion he is ready to make discount of 9% for cash puchase but after knowing we r purchasing under advance paid monthly scheme he is not ready to give any discount in 29% making charge,
That means he know any how will buy with Kalyan jewellers, why to unnecessary discount

Hello Team

I bought two bangles form candere by Kalyan(*******) in june so after a month I recieved the product in July but after few days the product gold was getting shredded off so I complain to your team n they arrange a return pickup for repair. But now they saying the product can't b repaired off as that bangles are the mix of gold n copper so may I know why didn't u tell me when I ordered it and also if it's of bad quality why u keeping such products on ur website.
Now your team is saying we can't refund u we can give u the replacement only but you guys tell me after buying another product If I face the same issue with another product I purchase after few time of usage.
So the main thing is that I have lost trust in you guys. You guys are not selling geniune products so I don't want to become fool again keep ur product with u and give me the money back so look into this on an urgent basis.

Never fall for these guys- they are robbers. Will increase weight exceptionally prior to delivery and will hold you hostage. Hope there was a zero rating option for daylight robbers.

Candere by kalyan does not value their customers.
They had a zero making charge offer and I purchased a nosepin. The delivery was

Promised in 2 weeks on request as it was a gift. One week later quality check was processed. Few days before delivery was expected they refused to honor the offer and cancelled my order.
I have never experienced such a bad customer service. I have the invoice, order confirmation email, quality check processed email and delivery date commitment via chat service. It was posted on Twitter last week but no one contacted me yet. Imagine the kind of service they have and the brand value they are trying to maintain. Poor!