• CanadaPetCare

CanadaPetCare

Overview

CanadaPetCare has a rating of 3.32 stars from 174 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanadaPetCare most frequently mention customer service, free shipping, and affordable prices. CanadaPetCare ranks 21st among Pet Supply sites.

  • Service
    75
  • Value
    65
  • Shipping
    71
  • Quality
    61

Proactively asks for customer feedback

This company responds to reviews on average within 13 days

Positive reviews (last 12 months): 44%
Positive
11
Neutral
0
Negative
14

Instant Feedback

10
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What reviewers want you to know

Positive highlights

  • Canada pet care.com has got the greatest prices, and excellent customer service.

Critical highlights

No critical highlights yet

How would you rate CanadaPetCare?
Top Positive Review

“Better prices than the US sites, same exact products”

Amy G.
1/3/24

Just like medications that are more expensive to purchase in the United States, ie. Insulin, & cheaper in Canada for humans, the same thing happens with pets meds. I discovered Canada Pet Care about 2 years ago, now I always buy the Revolution plus for my cats & Simparico trio for my fiance's dog from here. Chewy or even through my vet is significantly more expensive. I've never had issues with the meds, same exact thing. They take about 3 weeks to come so plan ahead but it's well worth it.

Top Critical Review

“Sent Half the Order and ignored my emails for a month”

Tara M.
2/4/24

I purchased a years' worth of revolution for my dog and they sent 6 months instead. I emailed them four times and they ignored every email for a month. I ended up having to file a dispute with my bank. I guess it seems like a good deal until you get half of your order. Then you're paying double. I would have been very understanding if they would have replied and explained it was an error on their part and that they'd send the other half, but they simply ignored me. Will never order from them again.

Reviews (174)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (542)
Thumbnail of user taram101
11 reviews
20 helpful votes
February 4th, 2024

I purchased a years' worth of revolution for my dog and they sent 6 months instead. I emailed them four times and they ignored every email for a month. I ended up having to file a dispute with my bank. I guess it seems like a good deal until you get half of your order. Then you're paying double. I would have been very understanding if they would have replied and explained it was an error on their part and that they'd send the other half, but they simply ignored me. Will never order from them again.

Tip for consumers:
Awful customer service

Products used:
Revolution for dogs

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnr2957
2 reviews
6 helpful votes
November 13th, 2023

Not in Canada. Package was received from Singapore, and went straight into the trash. Not risking giving my dog counterfeit products. Very disappointed in this company blatantly deceiving the public on their location.

Tip for consumers:
Blatant deceit using Canada in their name when they are in China and do not even ship to Canada.

Products used:
None. Threw it in the trash, as it was medication for my dog. Did not want to risk using counterfeit medication as it came from China and not Canada.

Service
Value
Shipping
Returns
Quality
Thumbnail of user raya282
2 reviews
0 helpful votes
March 6th, 2024
• Updated review

Got a call from customer service to confirm the order since I used my pet's name for the recipient. Gotta appreciate the extra effort to secure the transaction. Delivery time was also good. Prices are excellent compared to my vet. Will be ordering more product for sure!

Tip for consumers:
Best prices!! Half what my vet charges.

Products used:
Revolution

Service
Value
Shipping
Quality
Wow! So happy to find this vendor!
February 23rd, 2024
Verified site experience
• Previous review

Great price on Revolution for my kitty. Appreciate the no tracking option to save on shipping costs. Will be returning for repeat purchases.

Thumbnail of user janetmwolsborn
1 review
3 helpful votes
November 19th, 2023

Ordered 12 doses of Revolution and received 12 doses of the less expensive Stronghold without being asked in advance. Their website doesn't even offer Stronghold as an option to purchase so why is it being substituted for Revolution? When I called, I was offered a $10 credit but the difference between the 2 products is over $30. I have no idea if this is CanadaPetCare's standard practice but I would say buyer beware or if you're okay with Stronghold, you might want to go to another website and save on costs.

Tip for consumers:
That they substitute products without asking if it would be acceptable

Products used:
I ordered Revolution and was sent Stronghold

Service
Value
Shipping
Quality
Thumbnail of user briannag123
1 review
5 helpful votes
June 5th, 2022
Verified purchase

Tried to order flea and tick meds for my dog. When I hit confirm order it was processing but then failed. They still took the money from my account but claim that I don't have an order from them. I'm going to have to dispute the charge with my bank. Don't recommend this company.

Service
Thumbnail of user jasonh1772
1 review
2 helpful votes
June 14th, 2022

Bought heartworm meds. Thought it was based in Canada but its based in UK. Did receive item and looks good no bad reactions. Happy but it did take 12 days to receive.

Tip for consumers:
Its based in uk not canada

Products used:
Heartworm meds

Thumbnail of user sarah.e.hall.1988
1 review
0 helpful votes
August 31st, 2023

I placed an order in July for 4 flea collars for my cats since the previous product I'd bought from elsewhere was having little effect, and these collars were close to $70 before tax and shipping from most recognizable places online. CanadaPetCare was selling them for about half the price of places like petsmart and petco, with more discounts on top of that, and I was desperate because the infestations were out of control. Shipping took about 11 calendar days after I placed my order on a Saturday, and all the collars looked legit when I inspected them (they had the batch codes imprinted, which seems to be a sign of legitimacy), and about a month later, the collars have knocked out at least 90% of the flea problem. I'm only buying another one now because one of my cats managed to lose his outside and I don't want to risk re-infestation with the temperatures still about 100 degrees a day. It is weird that they have Canada in their name, the product was an Australian version, and it shipped out of Singapore...but it was a great price and shipping time was acceptable, and I'll return to them when it's time to buy new collars next spring.

Products used:
Seresto Flea Collars for Cats

Service
Value
Shipping
Quality
Thumbnail of user cbw7
1 review
2 helpful votes
May 14th, 2023

I've been happy with CPC for 3 prior orders. This last order, not so much. They accidentally switched my order with another customer so we'd receive each other's orders. I wasn't notified until after waiting almost 4 weeks. Instead of apologizing for the mixup, offering a discount on a next purchase, they instructed me to ship the package to the other customer and anticipate reimbursement from CPC. What company does this? I have repeatedly asked for a refund and have given them five business days. Oh, and they still have yet to apologize for the mixup. Not so sure about that 100% satisfaction guarantee.

Products used:
Heart worm prevention

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriek291
2 reviews
3 helpful votes
January 24th, 2023

Ordered pet meds on November 24, but they never showed up. The tracking number given does not show in USPS. I contacted the company and asked for a refund. They agreed to refund my money because it was more than 21 business days, but the refund has not made it onto my credit card. This company is not based in Canada. They told me they were shipping from the UK. I don't have any problem with shipping from the UK, but I don't like that the website is misleading and falsely suggests that they are based in Canada. On a positive note, they have responded to each of my emails. I can live with it if I get my refund, but I'm a little frustrated that it is taking such a long time. I would've taken advantage of a black Friday deal with another company if I I knew my meds were either not shipped or gone missing. Hopefully I will not need to open a credit card dispute. It is now over a month since I ordered.

Tip for consumers:
You are ordering from a company that is based in the UK. This means that your meds will take a very long time to get to you if they do at all. The company promised me a refund, but so far it hasn’t shown up on my credit card.

Thumbnail of user jackamax
1 review
3 helpful votes
August 6th, 2023
Verified purchase

I placed an order on 29 June. The confirmation stated the product would ship in one business day, It didn't ship in a week. No explanation, the status just showed as being processed. Really bad service!

Products used:
npne

Service
Value
Shipping
Thumbnail of user nholmes412
3 reviews
6 helpful votes
November 8th, 2023

After ordering from this store, my dog is the happiest he's ever been. I am satisfied and recommend it

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanj.j
0 reviews
0 helpful votes
June 24th, 2022

I'm a volunteer and CanadaPetCare always help me with meds for pets. They help me save lives and I really appreciate it. The quality of all goods in on a really high level. Customer Service also great, thank you so much for the support

Service
Value
Shipping
Returns
Quality
Thumbnail of user expressalon
1 review
0 helpful votes
August 19th, 2023

This company is amazing! Good prices and great customer service. All went well from ordering to delivery. Very satisfied and will definitely buy again! Thank you!

Service
Value
Shipping
Quality
Thumbnail of user artp78
1 review
6 helpful votes
June 20th, 2022
Verified purchase

Although they followed up with me on my order and sent/received it fast, I had ordered Revolution Plus and I received StrongHold Plus. A week after applying it, my cats still have fleas and most of all ear mites. There was a note in the package saying that because of a shortage of Revolution, they sent this one instead which was made by the same lab. I wish they has asked me before charging me if I wanted to pursue my order or not. I won't order again.
I had tested Revolution before and that's why I wanted it.

Thumbnail of user arleneb371
2 reviews
0 helpful votes
February 19th, 2024
Verified purchase

I previously reviewed my initial order at a 2 rating because I did not recieve the emails. They arrived about 5 minutes later, so my rating is now 4 for the process. I am very pleased with the product.

Thumbnail of user laurah2921
1 review
3 helpful votes
May 24th, 2023

To be honest I was concerned about ordering from a company that I'd never heard of before. I charged my credit card nearly $200 on 5/11/2023 for Simparica Trio for 12 doses that would have cost me $360 from my local vet. I was pleasantly surprised that I received my dog's meds in just 11 days from the UK. They look authentic with the same packaging I normally get so I'm feeling like I made a smart decision by purchasing from this company.

Products used:
Pet medication

Value
Shipping
Quality
Thumbnail of user joels856
1 review
1 helpful vote
March 21st, 2024

Just joined and then talked to chat about placing an order for my 3 dogs. I was told they don't ship to Canada. Huh...I thought the site was called CanadaPetCare? Why not state that at the beginning of your site and stop wasting people's time?

Thumbnail of user ianh490
1 review
3 helpful votes
October 12th, 2022

Not a Canadian company. All products in $US. No free shipping to Canada. False advertising. Only after you get to the cart is this obvious.

Tip for consumers:
Be aware of who you are buying from

Service
Shipping
Thumbnail of user kellys2036
1 review
2 helpful votes
March 9th, 2023
Verified purchase

I ordered my product 01/12/23. It said normal delivery is 7-10 business days. It has now been over 30 business days. They have a 21 day guarantee to refund your money if not received. When I contacted customer service they put me off until the 02/20. Not helpful at all

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user nancyv645
1 review
0 helpful votes
October 10th, 2021
Verified purchase

The delivery was timely. The cat threw up about an hour after ingesting the oral flea medication product so I thought he wouldn't be protected. However, I comb him with a flea comb daily and haven't seen any fleas since then so apparently the product is working after all.

Thumbnail of user ms1483
1 review
2 helpful votes
January 7th, 2023
Verified purchase

I've placed 2 orders with them now, I received topical dewormer and 3 Seresto collars for my cats at less than half the cost of what I would have paid in the US. Products were genuine, shipping was as fast as it could be, coming from the UK. Items were delivered within 2 weeks of ordering. Will definitely purchase from them again. Excellent customer service as well. Be realistic with your expectations of shipping times and the items going through customs, the prices are well worth a little bit of a wait.

Tip for consumers:
Legitimate site, if you have any issues, contact customer service, they are very responsive.

Products used:
Profender & Seresto collars

Service
Value
Shipping
Thumbnail of user thibf
2 reviews
1 helpful vote
August 1st, 2023
Verified purchase

It is a scam, beware. A website with "Canada" in the name, which only takes payment in USD, advertises free shipping but has mandatory PAID tracking to Canada, and then at the last step of checkout informs you "Sorry, We are currently unable to ship to Canada!" -- then what exactly is the point of this store?

Took my money but still waiting for the product.They promised shipment between 7-14 days. Called Canadapetcare 16 days later, I was asked to wait another week. That week came, no products, was asked to wait another week, still no results. I canceled the order asked for a reference # said they would email it. Guess what? No response and no confirmation #. No communication since. DO NOT BUY FROM THEM.

Tip for consumers:
It its a scam

Products used:
Never received it

Service
Value
Shipping
Returns
Quality
Thumbnail of user katiem788
1 review
0 helpful votes
October 16th, 2022

This company is based out of the UK with the name CANADAPETCARE. I made an order in Canada for medication for a sick cat. The order wasn't even shipped for 5 days I'm still waiting on the delivery honestly your better off ordering through amazon. When I called to ask about the order I was told "don't worry" and "we understand"

Products used:
Panacur Oral Paste For Dogs/Cats 1 Pack

Service
Shipping
Returns
Thumbnail of user charlesm2912
1 review
3 helpful votes
January 31st, 2023
Verified purchase

My issue is transparency. AFTER my purchase on line, and AFTER my money is Their money.then they contact me to tell me the product is shipping from the UK, and may take 2 to 3 weeks to arrive. It just seems deceitful, not sure why they do this. Just be up front on your site, let consumers make decisions with all the facts BEFORE they buy.

Products used:
HeartGuard

Thumbnail of user gomo310
1 review
2 helpful votes
June 30th, 2023
Verified purchase

I first ordered back in May of 2023 to get my cats frontline plus, the price sold me. I have multiple cats and couldn't afford the 12pk price in my country ($75 for 6 doses!) It was delivered a little over a week later; I put it on my cats and I could tell a huge difference! I put my second order in last week and it will be here tomorrow (I live in texas) so I'm overall really happy about the price, effectiveness of medicine and the quick shipping! Will be shopping for now on for all medicine needs.

Products used:
Frontline plus for cats.

Service
Value
Shipping
Quality

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From the business

CanadaPetCare is one of the leading pet care supplies retailers for cheap dog & cat preventatives. Visit online to order best flea control & treatment for dogs, joint guard and other diseases related pet supplies.

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically responds within 13 days

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