California Pet Pharmacy

I've ordered several meds over the past couple of years with no problems; good delivery time, etc. I've been waiting for 2 weeks for my latest order, only to be told when I called CPP that the item is backordered. Has been unavailable all this time and they never bothered to email me so I could try to get it elsewhere. I see from other reviews that this behavior is not unusual.

The last email I got from the CPP was thanked for the order and included a link to check the status of the shipment. The status still says they are waiting on the vet's approval, although, when I called CPP a week ago, I was told the approval had been obtained from the vet and the order would probably ship "tomorrow'. That was a week ago. When it was apparently not in stock all the time.

We have used California Pet Pharmacy in the past with orders for flea and tick meds and heartguard. They were pretty good reasonably priced products and shipping was timely. Now comes the bad experience I just had when ordering Comfortis for my dog. I had ordered this in the past from them and it worked out well. This time the comfortis was not in the original packaging instead it was in a plastic vial and the pills were in sealed foiled paks with lot numbers and dates. Our dog became terribly ill after taking the comfortis,. Lethargic, thirsty and just plain "OUT OF IT".
I took him to vet and after 200.00 and several shots and fluids he is gaining some appetite and slowly getting better. When I called the company that manufacturers the comfortis, their reponse was that they do not offer any assistance as I purchased the product thru an online pharmacy. So I called the folks at California Pet Pharmacy and they as well offered no compensation or assistance. I realize that the best solution would be buying the product directly with our Vet, no more online pharmacy dissapointments.

Very poor website presence. It's been over 90 days and they still do not have customer accounts active. At this point I do not feel secure ordering refills online with California RX Pharmacy. Any legitimate company now days allows customers to create online accounts. They really need to get their act together and establish an e-market presence.

I ordered a wormer for 5 dogs plus heart medication for my little yorkie. I ordered on the phone went over the whole order. I was told it would be a few day until it would be ready. I did not hear anything for a few weeks so I called again, I was told they were waiting for a total of the worming medication and they faxed it to the vets office. I called the vet and was told it was faxed back at least before. I called CP back I was told they did not get it and can not send it until they get verification from the vet. They faxed another request to the vet. A week later I still did not receive the meds. I decided to go the vet myself to see what was going on, I explained it to the vet what was going on. They then showed me copies of the paperwork that was faxed four times. I called back to the pharmacy and was told again they never got it back. I told the supervisor I was standing there when they refaxed the paper and saw it went thru.
As of today the last day of November I still have not seen a prescription. I was just told it should be here tomorrow. I sure hope so.