California Coast Home Services

THESE GUYS ARE THE BEST! Paul the tech is SUPER KIND, responsive and right on point! Dont belive the hype on anyone that says anything negative. Donnas communication and Roberts communication is impeccable and they are SUPER responsive. Sign up... you will be VERY VERY PLEASED!

I recently purchased through GROUPON a carpet cleaning deal through California Coast Home Services. It was $69 for 5 rooms up to 1,000 sq. Ft. I had been looking for a new carpet cleaning service so I thought this was a good way to try out this company. I'm new to using GROUPON but after today's bad experience, I realize that GROUPON does not vet companies who want to advertise their "deals" very well. My main complaint with this Home Services carpet cleaning company is that they have "Hidden Fees" which they do not mention in their "Fine Print" section. My husband and I are senior citizens and we cannot move large furniture around but just to make it easier on the cleaning crew, the day before arrival which was today 09/07/2018, we moved floor and table lamps, small end tables, a tea cart, and removed all my framed photos away from where the cleaners would probably work. Jake who was the sales/tech guy came first to assess our cleaning area. We actually only had 4 rooms to clean around 800 sq. Ft. Jake noted that our hallway needed what he called "deep cleaning" and that it would cost an extra $30. I agreed to pay because otherwise he said they would not clean that area. I did ask him to move the short 4 ft long bookshelf in the hallway to clean under it and he said it was no problem since there would be two men coming that day to my house and they could move any furniture I needed moved. The cleaning crew arrived and Jake told them what needed to be done. Then I had to go out to get lunch and my husband stayed home to watch them. When I came home, the workers were gone. It had only been 45 minutes tops! They also did not move the bookshelf nor any of two sofas and even a chair in the living room. I asked my husband why they didn't move it and he said they told him because I didn't ask them to move it which is not true. I quickly called Donna at California Coast Home Services and she said that they normally charge $35 per furniture to move! I told her I read the Fine Print and I did not see this charge written in there. She was silent because she knew it was not in there. I told her to get her people back out here and finish the job under my sofas and she said they were totally booked that day and they could come next week but they would have to charge me $35 per furniture move. I told her forget it! The workmanship is average at best and I cannot tell the difference between the normal cleaning areas and their "deep cleaning" area. I told Donna that I was putting a Stop payment on my $30 check for the deep cleaning. That's when she hung up on me. Sitejabber, you guys helped me out once with a different issue before and it was successful and I appreciate it. Now I'm asking you to let your viewers know 1) Beware of Groupon deals and 2) Do Not use California Coast Home Services for carpet cleaning. Hidden Fees make good deals really bad!