Caliber (Forestville and Sunderland, MD) had my 2 year old Toyota Sienna for 7 months. We heard nothing from them after dropping off the car in October because "the parts were there". By December I had heard nothing at all. I visited their shop in Sunderland only to find out I was on a waiting list for a liftgate. The first liftgate they ordered was damaged; the second was reserved for another car. They did not know when another would arrive. I asked them to just put on the old liftgate and then call me when they had the new one. They said that "cars sometimes compress in an accident and when the damaged parts are removed they spring back". But mine did not spring back. In looking at this now I realize this is when they knew the frame was damaged and should have notified the insurance company. Instead they shipped the car to their Forestville location where someone slopped a very messy layer of solder all over the underside of the vehicle to try to make the new liftgate fit. Proper restoration of the car would have called for putting it on a "puller" programmed with the specs for that car. The puller's job is to restore it to the original shape. They just covered it up. When I finally got the car back after many months the liftgate only worked for a week and then it would not open due to an impingement. When I took it to a different shop they were appalled at how the hinges were applied. They looked under the car and discovered the mounds of solder. They also pointed out the daylight we could see through holes in the solder. They do not even feel the car is safe. To restore the car would mean removing the sloppy job Caliber did and putting the car on the puller, then replacing parts. Caliber's bill for the ridiculous job they did was over $10,000. So where do we stand? Insurance is upset because Caliber did not inform them about the frame (yes, we showed them pictures); they probably would have ended up totalling the car. We have wasted 8 months watching the prices on used Siennas skyrocket to the point where the used priced on our car prior to the accident would be about what we paid for it. We do not know what the insurance company is going to do. I will never use a Caliber facility again. They really screwed this up badly.