- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Cake Stuff has a rating of 3.76 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Cake Stuff ranks 16th among Bakery sites.
No positive highlights yet
Considering the country has been in Coronavirus lockdown I have to say that I deeply impressed by Cake Stuff managing to ship all my orders to me since March without any problems or delays. I think it's obvious that a lot of people only reviews when something doesn't go their way and they want to sound off but its only fair to give credit where its due and Cake Stuff definately deserve some credit. Their Google reviews are a lot more realistic than Sitejabber. Its so obvious some of the reviews on here are fake and not even from customers.
Great couture fondant but the delivery charge is awful! £6.95 delivery on £15 product. I have other reply on their review but why use dpd, there are other companies that could do it cheaper. Why not give your customer that choice? The company needs to listen to their customer, people are unhappy about the delivery charge. Far too expensive than other companies
I ordered goods total £108.
When i got to end realised i hadnt changed my address, easy right? Contact them after all was only 2 mins, no contact number, email only, then they dont reply for hrs? By this time the delay created more prob as on the way to courier.
Goods on their way to a vacant shop.
Total shambles in explaining. Fell on deaf ears
Never again will i use this company, online faceless
I love couture brand fondant as a disabled cake maker, its is the best for me I just wish hate that the delivery charges for this company are by weight. It is the companies own brand so I have to suffer the £6.95 postage, why there so expensive i do not know, everything else I buy from other cake suppliers who charge half the postage for the same weight.
Before buying a product, I saw some negative comments, but still wanted to try this one. So, the service is not so good, but the prices are okay. Delivery was fine, but custom service wasn't.
Hi Patricia, we're sorry to read that your experience wasn't completely positive. We can't identify you or your order from this review, so please contact us direct and we'll be happy to help in any way we can. Thanks
Gain trust and grow your business with customer reviews.
Cake Stuff is the UK's favourite website for cake decorating, baking and sugarcraft supplies. With over 5,000 products always in stock at highly competitive prices, Cake Stuff deliver hundreds of orders every week to cake makers worldwide.
Cake Stuff won the prestigious Cake Masters magazine "Best Retailer" award 2014 and are the preferred supplier for The Paul Bradford Sugarcraft School.
Cake Stuff have a very busy eBay Shop as well as their award-winning main website and, with 100% positive feedback from 200,000 customers, Cake Stuff clearly look after their customers properly.
Many thanks for your review. We understand your concern about the delivery charge and are always happy to explain.
We use Royal Mail for smaller, lighter orders (normally under 2kg) but for anything over 2kg Royal Mail becomes too expensive, so we use DPD couriers who offer a next-day delivery service with a one-hour window and lots of handy 'In-Flight' options to help customers manage their deliveries.
The delivery charge isn't therefore a 'postage' charge... in fact, a box of sugarpaste like this weighs over 5kg so to send by Royal Mail 24 (the new name for standard 1st class post) would actually cost £21.90. By comparison, sending it by DPD only costs £6.95.
For UK mainland addresses, the £6.95 delivery charge covers any weight of order over 2kg no matter how many boxes we have to send it in, and deliver is free on orders of £75 or more. In the case of your particular order, one 5kg box of sugarpaste would cost £6.95 to have delivered but if you had ordered 3-4 boxes the delivery charge would still have been only £6.95.
The other thing that's easy to forget is that the RRP of Couture is £19.99, but our direct price is only £14.95. So when you look at the total cost of the product-and-delivery, it is £21.90... that's only £1.91 more to have it delivered next day than the normal shop selling price. That's not bad value when you think about it.