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Cake Stuff has a rating of 3.76 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Cake Stuff ranks 14th among Bakery sites.
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Considering the country has been in Coronavirus lockdown I have to say that I deeply impressed by Cake Stuff managing to ship all my orders to me since March without any problems or delays. I think it's obvious that a lot of people only reviews when something doesn't go their way and they want to sound off but its only fair to give credit where its due and Cake Stuff definately deserve some credit. Their Google reviews are a lot more realistic than Sitejabber. Its so obvious some of the reviews on here are fake and not even from customers.
Great couture fondant but the delivery charge is awful! £6.95 delivery on £15 product. I have other reply on their review but why use dpd, there are other companies that could do it cheaper. Why not give your customer that choice? The company needs to listen to their customer, people are unhappy about the delivery charge. Far too expensive than other companies
I placed a reasonable sized order with this company via their site (Jan '15). I ordered Meri-white but was sent product with BBE July '15, all previous edibles I've ordered via the web have had min. 12-18mths. I spoke to Jean who immediately dismissed my concerns and with a 'telling' attitude whilst constantly speaking over me, proceeded to tell me their products have a 2-3 shelf life and as mine had July I was lucky - wow! Oh and I should have called them before placing the order and checked the date with them. And if I'd scrolled down right to the bottom of the page I would've known - she couldn't wait to tell me I couldn't return the short dated product. Question, why is the shelf life of their products not highlighted so the purchaser can actually see it immediately, why is it hidden right at the bottom of the page-really important considering this product contains ALBUMEN? Equally, I thought their postage seemed expensive so when it arrived I weighed and checked on Royal Mail site, should have cost £3.90 yet I was charged £4.95, I did not have to sign for the package which I found very odd as their site says you do?! There are obviously some confusing valid customer issues here. Interestingly enough the previous reviewer who gave this company 5 stars is called Jean, a little odd, wonder if it is the same Jean who has no interest in delivering customer relations. Would I order again, certainly not for edibles, certainly not if I needed customer service and I fully intend to let all the other cakers know of my experience on the caker forum sites I use along with consumer complaint sites.
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Cake Stuff is the UK's favourite website for cake decorating, baking and sugarcraft supplies. With over 5,000 products always in stock at highly competitive prices, Cake Stuff deliver hundreds of orders every week to cake makers worldwide.
Cake Stuff won the prestigious Cake Masters magazine "Best Retailer" award 2014 and are the preferred supplier for The Paul Bradford Sugarcraft School.
Cake Stuff have a very busy eBay Shop as well as their award-winning main website and, with 100% positive feedback from 200,000 customers, Cake Stuff clearly look after their customers properly.
We're sorry that you were disappointed with the service you received when you phoned - that is unusual and we're following up on this. I'll try to help respond to specific points:
As regards the product, we show a lot (a lot!) of information on each product page and far more than most of our competitors - we do this not to confuse customers and certainly nothing is "hidden right at the bottom of the page" but to ensure that all relevant information is clearly displayed: manufacturer, pack size, BBE dates, allergy information and so on.
We don't feel it is at all unusual to have to scroll down to see everything a web page has to show. We buy Meriwhite direct from the manufacturers and have it decanted in bakery premises into smaller packs - I'm afraid nothing we receive has a shelf life of 18 months (I wish it did!) and we do advise that all edible products sold have a minimum BBE date of 2-3 months.
Shipping costs are calculated by weight and destination. Postage may well have been £3.90 but there was also the box(es) and packaging so £4.95 for a package weighing 1kg-1.5kg does not seem excessive. Our P&P starts at £1.95 with courier deliveries up to 20kg for only £6.95.
The decision to use Signed For (new name for Recorded Delivery) on smaller posted orders is based on order value / contents, destination and customer comments... for example, there's no point in requiring a signature when the customer requests that the parcel is left in the porch if she's not in.
Last point re previous reviewer - this turns out to be a lady called Jean Kyle who has been a regular customer for many years. I can see why you feel 2+2=5 but no, this is not the same Jean as you spoke to when you called.
Like any reputable company, we take all suggestions and complaints very seriously but we're always left slightly sceptical when the priority is simply damage our reputation rather than resolve a genuine issue. I think the closing comment from the review "I fully intend to let all the other cakers know of my experience on the caker forum sites I use along with consumer complaint sites" says it all.
If we had in any way sent a short-coded product we would have been more than happy to refund immediately but the product received was correct, was well within the BBE date advised on the site, arrived quickly and arrived safely.