CafePress has a rating of 1.84 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CafePress most frequently mention customer service, poor quality, and credit card problems. CafePress ranks 458th among T Shirts sites.
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A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!
I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress. They shipped promptly so the disappointment came quickly.
I ordered a hoodie as a gift. The product came as described and shown on the web site and the quality is ok. The problem is that I ordered it as a gift and there is neither a brand label on the hoodie or any kind of tag at all so it will look like I'm just gifting a used hoodie. Also, it's ONLY wrapping was the plastic shipping packaging. There was no other paper or protective wrapping at all! Makes the product appear cheap.
The high shipping costs are terrible wait for coupons before you order, otherwise i haven't had any problems except for the cost of shipping being so high.
We have not had a lot of sales yet as we are just getting stores up and beginning promotions and marketing. But a few too many of our buyers complain that the shirt products they want are unavailable, enough to warrant our real concern as a seller, questioning CP support of product stock. We are wondering if it's possible to get general notices of unavailable products on some forum there or by email. Nonetheless, this is really troubling for us. Is this an on-going issue for CP?
Ordered 17 YELLOW T-shirts with custom logo and titles, as gifts for a bunch of students in China.
Pros-
1) domestic shipping was prompt;
2) no misspelled words!
3) fabric is a medium weight, average quality like you would get from the Hanes white undershirts pack.
Cons-
1) color is not a bright yellow per website;
2) inconsistent color yellow among the shirts, but worse they actually looked faded and old like they've been in storage for a long time!
So disappointed because they don't look new and nice, esp because they are gifts!
Don't think i'd order t-shirts again from them...
I bought 2 pillow cases that were said to be cotton, upon arrival the border on the cases was a black fabric that picks up dust, pet hair and fuzz as well as any lint roller. The website does not allow reviews of their products.
Thank you for taking the time to provide us with a review, Rachael, and we're sorry that we're just getting back to you on this platform! We always want you to be 100% satisfied with your purchases with us, which is why we have a satisfaction guarantee within 30 days of your products' arrival. Since we aren't provided with any of your order information, we aren't able to see if you had the opportunity to reach out to us in customer service or not. Even if you decided to keep the pillows, please go ahead and reach out to us in customer service if you didn't receive any resolution for your dissatisfaction and we'll provide you with a discount code to use towards your next order! We can be reached via email at social@cafepress.com.
I purchased couple of items and some were quite good, however the print quality isn't as good as I expected.
I've had very good customer service with Cafepress but I found it odd that after I realized I ordered one of my posters in the wrong size, that they could not change the size!? I had to cancel the entire order and start over. The rep I spoke with was very nice but surely it isn't that difficult to change.
Woman's Pajamas
Processing my order was slow, but I did receive item on the stated date. Order was for woman's pajamas, top is a Gildan brand tshirt, not really a pajama top. Pajama bottoms are Cafe Press branded and have a different feel (softness) than the top. Bottom line, not quality pajamas, I would not order from again.
So I was looking for another Patch to add to my Bag, and I found (from what I saw from the site.) a great looking Iron-on Wendigo Patch (4 x 2). Since it was only a Patch, it only took about three days to get to my house. (Three because of Sunday.) I get it and one thing is right, and two things are off.
One, It's clearly not Iron-on. And two, It's the patch of the full picture, not the one that was displayed from the Store. Keep in mind, the only reason I bought it is because of the Store Picture.
Overall, I will say the Picture is great, and the Measurements are correct, and the delivery time was good. Though it's a bit thin to be a Patch. So I'd recommend not getting patches from Cafe Press.
Haven't received yet but I work in collections and customer service. Deal with the Better Business Bureau daily so I'll be giving feedback here on my order I just placed:)
Order #*******
Since our first negative experience with the duvet for my son, we have received the replacement at no cost. This time the image is flawless and it arrived rather quickly. Although I prefer it be made if a different less heavy material, my son is happy and loves it! Glad I gave them another chance.
Thanks for working with us, Kristina!
I just had one of those "third time is the charm" experiences with a scarf (product ID *******552). The image was misprinted, because of folds in the fabric. CafePress (being Cafe Press) replaced it. The second one ALSO had the same issue, and in addition, it was printed on the back of the fabric! In replacing the scarf for the third time, CafePress finally "escalated" the issue, which I extrapolate means that they actually addressed the issue with the producer of the scarf. So, it took a while, but they got it right. While it would be better to make sure people who produce items actually have a clue (like folds will cause a misprint of a design, and fabric can have a front and a back that matter), regardless, CafePress ALWAYS makes it right. However, I think that on issues such as this, where the item was misprinted due to improper technique, escalation should occur the FIRST time. The fact that CafePress will keep on sending a new one (and NEVER ask me to spend money returning the defective one) keeps the experience positive.
Ordered from them twice - the first time was a t shirt which was delivered very quickly. The second time was a custom wall clock which was ordered before Christmas and didn't arrive until January. They don't tell you when you order that the custom products actually come from America so as an international customer (despite ordering from the UK store) the items take 7-10 working days longer to be delivered which is very misleading. When the clock did arrive it looked really cheap and was damaged. I contacted customer service who gave me a full refund straight away. I wouldn't recommend the site for custom products but for other items from the store they are fine.
I ordered two baby items - a romper suit and a hat in blue - they arrived today. While the printing is fine and quality okay my gripe is the two items are a very different shade of blue...
P&p very expensive!
I doubt I will order again
Hi Pat,
We definitely understand your concern regarding the shipping charges and color of the products. Your comments and suggestions are very important to us. We maintain high standards of service for our customers and your suggestions are an invaluable resource to improving these services. Rest assured that your feedback will be forwarded to the appropriate department for further consideration.
My order was a simple one, and within a few days was informed it was shipped. Alas, it took two weeks to ship one fridge magnet.
I've had CafePress stores since 2004. They have always produced decent products and shipped them fast enough. I think the prices are high--definitely retail, but hey, it is what it is.
Today, I visited one of my stores and there were items in it that I did not put there. There was a store I didn't create and I'm wondering if anyone else have experienced this.
Another issue I find is that when I search for my store name, I get all sorts of returns, and it's often hard to find my stuff, with an exact search.
So, if you want to make a few fun items, CafePress will do just fine, but if you're trying to capture a little revenue, I think there's better ways to do that.
I ordered a pajama set for a gift for Christmas. The pants look plenty big but I'm concerned about the top. It looks small. The transaction went smoothly.
I got a nice black long sleeve tee shirt, but the design was off center. It is more to the left of the shirt. So it's lop-sided, and the shirt already has a hole in the front. The black shirts have a plastic decal on them. SO I would recommend getting a light colored shirt.
Celebrate everyone's unique identity and passions with custom t-shirts, stickers, posters, coffee mugs and more. Everyone is welcome.
Hey Brittany,
We appreciate your feedback on the shipping costs. We'll be sure to address this with the appropriate department.