CafePress has a rating of 1.84 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CafePress most frequently mention customer service, poor quality, and credit card problems. CafePress ranks 457th among T Shirts sites.
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A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!
I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress. They shipped promptly so the disappointment came quickly.
Their website is very confusing so I thought I ordered one product but ended up getting something different. I asked to return and exchange it for what I wanted and they said I could not do that because I already received the item! To their credit though they did give me a refund.
I had a bad feeling right after I placed the order.Delivery was slow, the product was more expensive than competitors. Bad on me.
Products used:
cancelled
I ordered three hats with different sayings on them. Too high above the brim putting the words on the top of my head. I'm tall, nobody can see it. On one, the colors are so faded it is unreadable looking straight at it. The words are all are so small they would be unreadable even if correctly placed. Hat very small with an adjustable strap so it is wearable but fits poorly. I recommend that you do not buy hats from Cafepress.
They shipped promptly so the disappointment came quickly.
Tip for consumers:
Disappointing as hats with something you'd like people to be able to read.
Products used:
Hats
They misrepresent products. I ordered a round Christmas ornament with the assumption that it would be spherical. I called the company's customer service and specifically asked about the item whether it was a sphere or a flat circle because the description was ambiguous. They said it is a sphere. It just arrived and it is a 2D circle. They flatly lied to me and I wasted money on expedited shipping to get a low quality underwhelming product.
I designed a onesie online and had it all centered and nice. Immediately after making the purchase I received an email and noticed the writing was off-center. I notified them within minutes and they said there wasn't anything they could do, just give me a refund if it's wrong. It showed up wrong of course, we both could've saved a lot of time and I still had to pay for shipping, just absurd.
Products used:
Onesie
I boycott CafePress and encourage you to do the same. They are selling stickers of sloths saying "Im gonna kill your family". We need to promote peace, love and tolerance in the these times of children being murdered by gun toting unhealthy people.
Sent me shoddy stuff. They agreed.
Refunded me only ~2/3 of my cost after numerous emails. Stay away.
And they'll send you daily promotional emails for more (shoddy?) stuff and make it difficult to unsubscribe.
I ordered some items from cafepress. One was a hoodie with a photo and some wording. It arrived with the photos and words already starting to peel off and some spots already peeled off on the photo. The two other shirts I purchased are not peeling, but I am still unimpressed with the quality. The two pillowcases I am happy with. I'm still awaiting two more items. For the amount I spent even with coupons I expected better quality. I will not be purchasing anything else from them in the future.
Tip for consumers:
You have to pay for shipping to do a return.
Products used:
Pillowcases
Do not order from this company. Unless you really do not care when your packages arrive. Or even if they arrive. No customer service to help you. I paid an extra $20 for expedited shipping. It's September 7th and they said it would be there September 8th and the post office doesn't even have it yet. This company is not going to help you and will blame the post office. Shop somewhere else!
Tip for consumers:
WISH I NEVER ORDERED FROM HERE
I bought some "Team Buffy" pants for my daughter but they look like the cheapest materials have been thrown together by a child. So poorly made I would be embarrassed to give them. I'm shocked and feel totally ripped off! They cost £22 incl postage but they would be over priced if they were free.
Found this site stole my password and information from the dark web. I'm furious. I never used this company before.
Ordered a license plate frame and it arrived in pieces. There was no packaging or protection around it; just a cardboard envelope. It was literally broken in half and bent and they magnanimously told me I could keep it! Totally unusable. I got refund though not sure it was the right amount. Won't ever use this company again and don't think anyone should.
At the $65 price each, I thought I would be receiving a couple really nice shower curtains. One came very blurry and pixelated. The other less blurry but you can see text imposed on it. Actual letters! Hello, quality control, anyone there?!?! I'll be watching my bank account too, given some of these reviews. I should have skipped this site.
Because... its not the copyright owner? How about asking first instead of blocking all of my merchandise?
Like, wouldnt that make more sense?
Tip for consumers:
dont sweat it too much
Products used:
zazzle
Ordered a license plate from with my squadron insignia on it. Biggest piece of crap I've ever seen! Not even going to put it on my truck. It's a $#*!ty printed sticker on a cheap Chinese frame. Looks like it would fade instantly if the sticker didn't fall off first
I ordered a high voltage license plate for my truck, what I got was not like what was advertised. The print was small and not like the advertised plate. Looks stupid. Will not buy from Cafe press again. I would find somewhere else. Top pick was advertised, bottom is what I got.
Tip for consumers:
I would shop somewhere else.
Products used:
None, rip off
I paid for expedited shipping and my item didn't show up on the date it was supposed to. The customer service contact form on the website doesn't work.
Products used:
None
I'm Ukrainian gifts they sell content that promotes genocide of Ukrainians. Highly insensitive content. As a Ukrainian seeing those symbols I'm simply appalled.
Ordered a shirt, which took longer to arrive than they'd promised, and half of the graphic was missing. The eog has no ear or nose. They were full of excuses--Not one apology for lack of quality, ruining my gift, inconveniencing me by making me quickly shop for another gift due to their failure. Nope--nothing. But they did agree to send me another shirt. Well, they showed me who was boss. This replacement shirt was even worse. I could not even take a picture of the second one because there was virtually no ink on the shirt to take a picture of.
Tip for consumers:
Don't bother with this site. There is no quality control and the customer service is terrible.
Products used:
None.
This used to be my favorite store for on-line shopping. It is now THE worst store online. I don't know what happened, but service has changed dramatically. They are always either slow in delivering or the items don't arrive at all. The worst part though? Getting through and communicating with their customer reps! This is an ordeal! They are quickly catching up to amazon.com is poor customer relations. That is not a comparison that any business wants, believe me. It is very safe to say that I am done with them for good.
I bought a Croatian clock from this company and just got it today. I spent over $40 for it and looks like total cost is $15. I put it up and the second hand got stuck between the 7-8. I won't buy from this company at all as there product is cheap, overpriced and doesn't work
I put in a large order of many different photos, for extended X-mas gifts. They cancelled my order (all of it) because one of the photos was not up to their standards. I tried to have them finish the remaining many products and just cancel one photo in question, and I got stone-walled by a human being in the chat room. Went to another company and had no problems.
Cheap print job on hat. Very poor quality of the dachshund print job. I would not buy from them again.
Products used:
hat
Avoid if at all possible. Really liked this samoyed cap from Cafepress for its cute design. Although not sure if the designer has any affiliation with CafePress directly in printing the product - customer service was not able to help me get in touch with the designer. The product I received was misleading and didn't 100% match the image online. I contacted customer service inquiring if it is worth reordering or if it will just come out the same as the one I received or if the one I received has a misprint because of the color option I chose or if it's completely defective. I provided the rep with images as well. Not only was the rep very unfriendly and not helpful at all but asked over and over where I saw the difference between the product I received and the image online when to me, the images I provided are super apparent. I expressed I do see the "brown shadows" but what appears on the site does not match the actual product where the shades of brown are definitely darker and the white looks already faded. The rep completely disregarded my dissatisfaction and repeatedly said that is just the way it was printed. The rep offered me a refund for the product only and not the shipping costs. I would steer clear of CafePress based on this experience - and simply because the products advertised do not match the actual product. The 100% satisfaction guarantee is also bull.
Products used:
hat/cap
Cafe Press charged me 19.99 for overnight shipping. They shouldn't offer it if they can't get the order done inn time.
Used to order from them, because it was easy to get our club t-shirts made. The quality was poor, and the items faded rather quickly.
Now I hear that ALL of my private data was stolen.
Good jobm folks.
Tip for consumers:
Your data isn't safe.
Products used:
T-shirts
Celebrate everyone's unique identity and passions with custom t-shirts, stickers, posters, coffee mugs and more. Everyone is welcome.