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Cab Transfers has a rating of 1.81 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cab Transfers most frequently mention amy mills, mini bus, and emergency number problems. Cab Transfers ranks 54th among Taxi sites.
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Can't fault them. Turned up on time, reasonably priced and love that you can track the driver online so you know when they are coming.
They were very efficient at the outset with quotes and as soon as I paid the deposit were utterly useless and non communicative. By sheer luck we got a text directly from the eventual cab company asking for clarification on an address. I only realised then that they were a booking agent. I have subsequently received confirmation from the company that is actually driving us, but nothing from Cab Transfers. Real cowboys. Avoid at all costs
I have used this company a couple of times before and experience was satisfactory. On this occasion it was awful. Once I had paid deposit communication from Cab Transfers evaporated. I must have emailed the agent 10 times with 0 response. When you ring the office and ask for your agent there is hesitation and you are then told they are "unavailable" (or more like they cannot be bothered to deal with your request). The procedure is pretty obvious, they find you a taxi to meet your needs, you pay a deposit, they then do not give you any details of who you are travelling with, e. G company name, driver contact details etc. This then prevents you from speaking directly with the taxi driver (to confirm, amend journey or god forbid negotiate a better price and cut Cab Transfers out of the loop!). If you do manage to get through to Cab Transfers and ask when you will receive your drivers contact details they promise "by the end of the day" or "it will be done this afternoon". False promises just to get you off the line.
I will not be using them again due to the general lack of customer service! They get the job done but in a terrible manner.
Tip for consumers:
DO NOT USE THIS COMPANY. SPEND A LITTLE BIT OF TIME/EFFORT RESEARCHING THE MARKET AND YOU WILL SAVE A LOT STRESS & MONEY
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Cab Transfers offers you the very best in taxi websites, bookings engines and taxi jobs across the UK. Please visit our website and see how we can generate you extra revenue.
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