CablesUK

Cables ordered stopped working after a few days. Contacted seller but gave up after answering a barrage of questions one at a time rather than dealing with my issue. I suggest people look for anyone but CablesUk for their needs.

Their Customer Service -

As there was an problem with an £8 cable, when I first contacted them I expected a replacement cable to be sent out ASAP along with a pre-paid envelope for the cable to be returned. Instead I got a 14 email exchange were the blamed the age of my equipment and the settings.

They obviously didn't even bother to read my replies. I wrote "I replaced the new cable with the one from the back of the DVD, and it works fine". And they replied "We understand the cable does not work with your HP laptop but, as I understand it does work with your DVD player"

So I went to Curry and brought the cheapest and everything is fine now regardless of the settings or age of the equipment

Ordered HDMI-miniHDMI cable - received HDMI-HDMI cable. Needed one in a hurry so had to go and buy one in the high street.

Checked my printout of order and confirmed had ordered correctly. Several polite emails exchanged and sent scan of packaging. No further response for a fortnight so telephoned to be met by statement from sales person Paul Jackson that I had to email and he had no access to my data (having tried to quote order number.) Asked him what I should do if I get no response to emails, e.g. come and camp on their doorstep upon which he simply hung up.

I seldom write reviews but sometimes the terrible service provided by a company compels a warning to others. They sell cables very inexpensively and advertise that they support all the things a better quality cable would support. As such I bought the most expensive cable they sell and low and behold the promised HDR and deep colour support it states on the website doesnt work. No problem I think, Ill contact them and get them to collect it and have my refund. I then send roughly 5 emails back and forth being polite as I can and humouring the plethora of questions about why the cable doesnt work. At the end I get an unrelated response to my original question so I put the request bluntly. Please refund and send me postage and packing labels (or similar). This company is happy to return goods but the offer is useless as they want tracking info to send which will cost almost as much as the cable (so they prey on there customer because we cannot ever get all our money back). Please avoid this company. Use anyone else because this has to be the worst online company Ive ever had the misfortune to use.

Bought two lightening cables from CablesUK. These took an age to arrive and I had to pay a fee for under-postage and collect from the Post Office (CablesUK later refunded this). The cables would not charge my iPad and when I questioned this, I was told that they were not designed for an iPad (lightening cable - made for Apple products?). Gave one to my daughter for her iPhone and they charged slowly to start with and then stopped working. CablesUK offered an exchange but expected me to fund the return postage. I decided to just throw them away. My advice - shop elsewhere!

I ordered three hdmi cables which arrived five days later. Only two delivered. After at least a dozen attempts to phone customer service I finally got a very rude man.He told me that he had no access to order details and I should email after sales. I did this and after I got a reply asking me to supply details and photo of packaging(WHY). Did this, still no reply. This is now eleven days later, still no missing cable. Emailed the manager, still no reply. Next day delivery, forget it. Flashy website and non existent customer service I wish I had read the reviews on here before purchase then I would not have placed an order with this pathetic company. BEWARE. They also offer a free hdmi cable if you submit a five star review. I would have given them minus five stars if I could.

In big bold letters "Free 1st Class Delivery Guaranteed" this is so not true.
Julia@ customer services extremely rude and unwilling to assist.

Cable stopped working after six weeks.
Upon request, no replacement or refund was granted.
I will not buy any products from this site again.

Please kindly ignore all these reviews & FIVE STAR rating people are post here, they are shill comments. Don't be deceived.
CablesUK sent me the wrong HDMI cables instead of what I paid for. I have been trying to reach this company via email and phone, all to no avail. They don't respond to email nor pick up their customer service line. I think I have been defrauded.

Its a pity your person in customer services doesn't live up to your delivery and prices. The wrong cable was sent to me (which i was more than willing to pay for rather than return it, I just wanted you to send me my original order)

And after several emails back and forth and your company wanting photographs of packaging etc (which there was none) I gave up trying to get my original order

My experience The order never arrived and this lot pick and choose which emails they answer even if you do get an acknowledgement from their automated email answering system.

Called them to listen to someone tell me he has no access to their own records - unbelievable!

Have asked and and asked for a refund all to no avail so now forced to get the Crefdit Card company involved for a refund.

What a terrible lot to buy from and if you are thinking of so doing my advice is to first lie down until you feel better

Ordered HDMI cables and their website states they have braiding covering. When delivered none of the cables had the braiding! Also the part numbers on the plastic bags housing the cables bear no resemblance to what ordered, so it's debatable whether you get what ordered.

Trying to get them by telephone is impossible but did mangage to get through after about twenty attempts and spoke to a lady who had no clue about the part numbers or the braiding; complete waste of time. Sent and email and they finally responded many days later to say that the information on their website was wrong.

They have still not corrected their website so I have now been in touch with Trading Standards as this company are misleading the public.

Can't believe how bad this company is and good customer service is alien to them. Would strongly recommend you shop elsewhere as there are much better cable suppliers out there that are far more professional.

Bought a cable for an ipad and it will not chat from the outset. Don't touch these with a barge pole

I bought iPhone 5 charging cable but its totally rip off as cable is very poor quality which is not working from very first day and very poor customer service

Asked them if they had a cable for my Samsung Galaxy S. They sent me a link saying "just choose your length and colour". They sent me the wrong one. They then did not respond to my request for help in identifying the right one despite the pictures I sent. They would not talk to me on the phone and I felt that they were trying to delay me so that the 30 day refund period expired. Lucky I was proactive and eventually got my money back. My feelings are I would never do business with this company again.

Were is my cable scammers no emails and bloody liers bad service WHAT DO YOU CALL YOURSELF WHAT A LET DOWN MY 88 YEAR OLD DAD HAD TO WAIT A WEEK TO WATCH IS TV THANKS TO YOU LOT 5 stars for being the worst company i have delt with

Needed cables urgently so ordered because of Next Day Delivery Guaranteed. Arrived 3 to 4 days later! During this period I was fed ridiculous excuses, and despite my many requests for them to define what the guarantee means, I have never had any response. I have tried to escalate the issue - again they refuse to provide any information of their senior staff. I therefore do not believe that they have an escalation process of proper customer service ethos, despite the empty words on their website. If you need it quick - order from them at your peril.

Note: For the last few days the flood of shill account postings for this company has almost stopped. Maybe they have finally learned that its a bad way to promote their company.

---------previous assessment---------
Sorry but the amount of shill accounts voting on this website EVERYDAY is really scary!

What value does the stack of FAKE reviews by Fake/Shill accounts have?
( How about ZERO value! Since they are likely paid reviewers or bots)

Ask yourself why would you deal with a company that HAS TO USE LIES to promote itself?

NOTE: Please don't believe the so called "rep" from "cable suk" they seem to be living in some kind of dream world.

Found a review by former customers:

http://www.avforums.com/threads/cablesuk-co-uk.*******/
"cheap build quality that lasted me less than a month."