• Cabela's

Cabela's

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Overview

Cabela's has a rating of 1.43 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cabela's most frequently mention customer service, business days, and credit card problems. Cabela's ranks 41st among Fishing sites.

  • Service
    73
  • Value
    60
  • Shipping
    44
  • Returns
    47
  • Quality
    54
Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
15
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • THE CUSTOMER SERVICE AT THE GUN DEPARTMENT IS THE WORST.
How would you rate Cabela's?
Top Positive Review

“Great Shopping Experience”

Tom r.
2/27/22

I Love all the Cabela stores and often will make stopping at one of them part of our travels around the country. They have a great shopping experience and there are some good deals to be had. I like to buy online but sometimes you need to touch and feel the products or try them on, and having a wide variety in one place makes it our go to. The clothing is better now that Bass Pro purchased them. Overall we like Cabelas very much

Top Critical Review

“BUYER BEWARE - Firearm”

Mildred G.
2/19/24

BUYER BEWARE - I purchased a brand new Kimber from Cabela and paid full price. The firearm would not fire straight out of the box! Now I am shipping it to Kimber for a fix. Cabela said they could not exchange due to it being a firearm. They later admitted that is a Cabela policy. They could exchange but CHOOSE not to. So in essence, we paid full price for a gun that will have to be repaired and there is no recourse. I will NEVER purchase another firearm from Cabela. If you purchase a firearm here, know their policy is just a Cabela thing. Some gun shops stand behind what they sell, this one doesn't!

Reviews (185)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62)
Thumbnail of user tomr355
3 reviews
0 helpful votes
February 27th, 2022

I Love all the Cabela stores and often will make stopping at one of them part of our travels around the country. They have a great shopping experience and there are some good deals to be had. I like to buy online but sometimes you need to touch and feel the products or try them on, and having a wide variety in one place makes it our go to. The clothing is better now that Bass Pro purchased them. Overall we like Cabelas very much

Tip for consumers:
The stores are great around Christmas

Products used:
Clothing, hunting products, shoes, camping supplies

Service
Value
Shipping
Returns
Quality
Thumbnail of user zanew33
1 review
0 helpful votes
August 21st, 2022

Staff was very helpful. Bought a new shotgun and was helped by Robert and Jeff. Make sure you have them do an assembly inspection before purchase.

Tip for consumers:
Make sure they do full assembly inspection before purchasing any firearms from this store.

Products used:
Beretta

Quality
Thumbnail of user andrzejd10
1 review
0 helpful votes
July 22nd, 2023

Customer service was very professional in gun dept.
Very knowledgeable overall service from all departments were excellent

Tip for consumers:
Ni

Products used:
Gun

Service
Returns
Quality
Thumbnail of user pavelm6
4 reviews
1 helpful vote
January 24th, 2016

I buy things in the store for winter jackets for children and myself, and warm jeans. Thank Service Support, they helped me to make a payment. As a prepay card as usual failed. Less store for difficulties with payment, the availability of generally large size and range of products primarily under its logo

Thumbnail of user johnc1683
5 reviews
3 helpful votes
July 24th, 2018

Their prices are a bit higher than preferred, but their selection of used firearms of quality are found in the "gun library"... only the top used firearms make it into the library and that is where you will find the best - they even have a smith who will repair any flaws AFTER the purchase (if there are any)!

Thumbnail of user jonm484
1 review
0 helpful votes
August 14th, 2020

Last Winter I made a purchase and took your Capital One credit card deal. Some how my wife missed a payment and we were fined like $25! So my wife gave them the routing number to our bank to prevent another fine. The next statement came with another fine! My wife called and the person said the routing number was no good. We use that auto pay setup for our common monthly bills and it works! We have 2 banks so we gave the person the numbers for our other bank and the next statement came and we were fined again. Hey a great way to make a few extra bucks for them! Last month another fine so I called them for my total bill to date, went to the bank and got cash and drove out to Bass Pro Gurnee, IL and we're done and ticked. Could not find a sole at Bass Pro to hear my story! Looking for my 4th pair of Rimrock boots from Cabela's and went into the net to read the reviews. Saw a lot of poor/bad reviews so sent a note and never received a reply. Those boots were absolutely bulletproof -- had 3 pair and not a single complaint. I kindly asked if they were looking into the quality problem -- NO RESPONSE! What's the story? Jon Mullaney

Thumbnail of user makavap
7 reviews
24 helpful votes
March 26th, 2014

Good company with great products, safe to deal with and honor there word always, warranties are superb.

Thumbnail of user tammyl13
3 reviews
7 helpful votes
December 8th, 2014

Tip for consumers:
Make sure you get free shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinc23
15 reviews
26 helpful votes
May 6th, 2013

Cabelas has hunting, fishing, boating, and camping equipment. They also have equipment for Atv driving. They have outdoor clothing and shoes. They have many great deals. I have purchased camping equipment and hiking boots from this site, and I was very happy with my purchase.

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