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Cabela's Canada has a rating of 1.54 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Cabela's Canada most frequently mention customer service, credit card, and free shipping problems. Cabela's Canada ranks 31st among Outdoor Clothing sites.
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We ordered an Eskimo ice auger, the shipment arrived in 4 days, rivalling Amazon. We ordered 2 Striker Ice floatation suits, a fishing rod and a drill attachment, the order was 6 items shipped in parts, the last of the order was a jacket arriving in 12 days. We ordered a hard to find ice transducer and 2 pairs of fishing gloves, the shipment arrived in 5 days. Note that all these items were on sale. The shipments were boxed good and came with prepaid return labels. We have no problems with Cabela's and will continue to order from them.
First time customer looking for a specific item. Greeting at the door was excellent. From there a very poor rating on customer service. Showed a young gentleman what I was looking for, never greeted me or asked if I wanted help I asked him where a googled item was and his response it is over there So I look for 10 minutes and can't find it Asked a second rep where I can get the item and same response it's over there I said that won't do and he finally showed me As a customer first time purchase Do you think I will ever come back again? No Not a happy customer
Ok i purchased a Garmin fish finder online on sale I was at the lake. All was fine till it got into the hands of UPS. Was to be delivered monday morning. So waited at home for it. At about 11 i received an update say now delivered in afternoon so went out. About 3/4 of an hour later ups shows up and i talk to him on my ring and sez cannot leave there need your photo id and cannot leave or have neighbours sign for it. So go home and call ups and they say sorry driver must have been speedy will send out a request and will have delivered later in the day. So i stay home. By 4:30 no ups so i call back again and they say sorry on truck for delivery tommorow but if i want can go pick up but wait an hour before going. So now i'm getting smart i call first and they say sorry it's on the truck and they can't get it
Next morning receive an email or for delivery before 11:15. So i wait. No delivery them get a notice will be delivered before 4:30. So I wait. And o receive an email just after 12 saying it's delivered? I call back and they say sorry it's still on the truck. But I should get it by 8 pm. wow. Yes he came in the afternoon and i si receive it but whaste two days of my life waiting for it. I dod call Cabela's to complain and a fellow i spoke to apologized and said would get back to me. No such luck. Called back to speak to the manager but he was not in that day and the lady i spoke to said he would call me in the morning. No such luck. I finally have called head office but the person I spoke to said there was no one there who looked after online service?!?Said someone would look into it and get back to me. Not holding my breath. Avoid online purchases. They are a pin in the you know what and not worth the hassle
Hugh
Tip for consumers:
no
Products used:
fishfinder
Clearly their error. Description is "towels". Picture is 2 towels. Ordered them and got one towel. Customer service reply is just return the goods. Yes I have a return lable. I am 6.5 hours and 4 hours from a store, so due to their erro I get to make a trip to the post office after prepping a package. The goods came in a bag not suitable for reshipping/returning, so up to me.
Their error.
Products used:
did not
If you must buy something always best going into store. Front line staff are normally great. Online orders take 7+ days to get out on average. Normally split up from different stores, even if the one closest to you has everything.
Good luck getting ahold of customer service if needed. Huge hold times...
Just wondering, i placed an online order to be shipped to Toronto on Monday. 4 days have passed there is nothing processed! I received an order confirmation and thats about it! Their customer service number never answers
Anyone passed by the same situation?
From my experience it doesn't get any slower then this. Its pretty bad when you can get items shipped out of south east US by USPS to western Canada arrive at your residence before Cabelas can even get your items pulled and sent. I guess I should have expected as it was a FREE shipping promotion. If you want to prevent a 2 week wait pony up for the expedited shipping or pick up in store.
Bought a savage 10t sr they shipped out a defective gun when I called them they said go through warranty. The place for warranty is 2 hours away. I wouldn't buy anything online from them go in the store and check it before you buy it. All the stuff that is defective ship it to customers and then its their headache
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Quality Hunting, Fishing, Camping and Outdoor Gear at competitive prices.
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