• BuyIndianKitchen

Overview

BuyIndianKitchen has a rating of 2.44 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. BuyIndianKitchen ranks 29th among Cookware sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    1
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Wrote immediately to the customer care with pictures.
How would you rate BuyIndianKitchen?
Top Positive Review

“Best Melanger”

Bala P.
5/5/20

Good Service and value for Money, I purchase an melanger and they delivery in week time, it works fine seamless shopping experience.

Top Critical Review

“WORST E-COMMERCE EXPERIENCE”

Merlin N.
9/6/22

- Unspecified additionnal import duties - Customer care service is very unprofessional... 1 - 4 MONTHS for a reply... - False advertisement - The bought melanger DOES NOT COMPLY WITH ITS DESCRIPTION. The motor of mine MELTED (that means that the 'Over heat protection' DOES NOT EXIST). All is is very unfortunate and VERY hazardous. Avoid at all cost, this is the worst e-commerce website I know... (buyindiankitchen owns chocolatemelangeur by the way.)

Reviews (18)

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Reviews that mention popular keywords

customer care (3)
Thumbnail of user merlinn11
1 review
0 helpful votes
September 6th, 2022

- Unspecified additionnal import duties
- Customer care service is very unprofessional... 1 - 4 MONTHS for a reply...
- False advertisement
- The bought melanger DOES NOT COMPLY WITH ITS DESCRIPTION. The motor of mine MELTED (that means that the 'Over heat protection' DOES NOT EXIST).
All is is very unfortunate and VERY hazardous.
Avoid at all cost, this is the worst e-commerce website I know...
(buyindiankitchen owns chocolatemelangeur by the way.)

Tip for consumers:
DON'T BUY FROM THIS WEBSITE.

Products used:
Electra 11 chocolate melangeur

Thumbnail of user sandeepr21
1 review
5 helpful votes
March 9th, 2020

Buyindiankitchen does not comply to EU regulations. They send their products from Chennai(India) which attracts some heavy custom charges. Buyindiankitchen will not take responsibility for this. They will not even respond to your queries.
In my opinion, buyindiankitchen.com does not do ethical business. Otherwise they would have tried to warn the buyer at the time of purchase.

Thumbnail of user bhavinp8
1 review
2 helpful votes
March 11th, 2020

Absolute rubbish company - If I could, I would have given them Zero stars.

No communication from the seller regarding a purchase.

Additional Charges after completeing order and stated on the order confirmation - but not before placing the order - so a customer can't make an informed comparison on price.

No communiction post purchase - 10 days since money was withdrawn from my credit card and still no product and no communication from the seller.

AVOID THESE SCAM ARTISTS AT ALL COSTS! PAY A BIT MORE AND HAVE PIECE OF MIND THAT YOU'RE NOT GOING TO GET SHAFTED!

Tip for consumers:
AVOID THESE SCAM ARTISTS AT ALL COSTS!!!! PAY A BIT MORE AND HAVE PIECE OF MIND THAT YOU'RE NOT GOING TO GET SHAFTED!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonys945
1 review
1 helpful vote
April 29th, 2020

Ordered a preethi mixer, paid online, it's 1 month no response to our emails, have not delivered No contact no for UK.

Thumbnail of user deepikal1
1 review
0 helpful votes
October 2nd, 2020

I ordered a Wet Grinder for 180 Euros from Berlin on 30th July 2020. I received the package via DHL and was asked to pay Customs Duty of 90 Euros. This was shocking as this was not mentioned during the Purchase. When I called the customer Care, they asked me to pay and promised to Refund the Customs Duty. I am still trying to reach them and there is no response. Basically they do not respond and do not have a proper Refund Policy. Only convincing part is the packaging was perfect and the Grinder is in perfect condition. I paid 270 Euros for a Grinder worth 40 Euros in India.

Thumbnail of user mod12
1 review
2 helpful votes
July 9th, 2019

Ordered a mixer grinder and after continuous follow - up, it was delivered. They never ever mentioned that there will a top up - Import charge to be paid by the customer. Already paid 96 Pounds and i am waiting to pay more. Does a mixer grinder cost that high? I have been brutally cheated and would recommend everyone to never ever buy from this site.It is runby an Indian who is sitting in Australia. Such fraud guys!

Thumbnail of user suchitram
1 review
2 helpful votes
May 21st, 2019

I bought a mixer from thia site and I got it through FedEx with two broken handles plus an import charge of 70pounds. And these bunch of jerks don't even respond through call, chat and what not. If they cannot provide proper support then why start a business and cheat people. Please guys don't fall for this site and don't buy things from here. U get better deals on Amazon. I made a blunder trusting them. I didn't even check the reviews of the site before purchasing..

Thumbnail of user ellenk28
1 review
1 helpful vote
October 13th, 2017

DEFINITELY AVOID BUYINDIANKITCHEN,
This company is completely irresponsible and I almost reach the conclusion that its business is a scum. My order from July 2017 hasn't arrived after five months, no reply from customer service, NO REFUND system, and the guy answering the phone call gave me blank promise. Terrible experience.

Thumbnail of user przc
1 review
3 helpful votes
January 31st, 2018

Bought a grinder in Jan 2017. High price. To top it, had to pay the cusoms fee(which was not mentioned during ordering). Received a totally broken/not working grinder. Wrote immediately to the customer care with pictures. Kept receiving fake promises that a new grinder is being shipped. This never happened. On further query, was asked to fix the defect myself as they don't have any service in Europe. I don't understand the mode of operation. If there is no service in Europe, why do they sell it here with such a high price tag. Finally, i requested refund through paypal as i had paid using paypal. Then, i got the response that i need to ship the broken/defective grinder to Australia whereas i received the shipment from India! They are only thinking of selling the products, there's no after-service support or follow-up on the quality.
Total waste of money for a broken/defective grinder. I sincerely hope they pay a heavy price for this kind of business model.

Thumbnail of user by516
1 review
5 helpful votes
October 11th, 2016

I have purchased mixer grinder from this website which didnt work for a day. When i contacted them my all emails were unanswered. I havent received any message from the team till date. Would not recommend anyone to buy from this site. Its a waste of money.

Thumbnail of user ts204
1 review
2 helpful votes
February 16th, 2017

I bought a couple items and only received one. It took so long for them to even send it that I thought I was going to never see it (they sent me the tracking information a month later more or less, so the express delivery promise is useless).

The one I received (a wet grinder) was broken. I made it work, but on the third use one of the main plastic parts broke fully, so now I cannot use it since they do not get back to you on anything.

They have no phone number available and they just do not bother with emails. They will send you one maybe a couple weeks later saying that they have some problem with the Manufacturer and that they are trying to get the item, but they just never deliver it. You will feel impotent since you do not know where they are based (it seems like in Oceania?) and cannot get through to them, only via email, which they ignore.

I forgot to mention that they have a live chat on their website. They replied to me very kindly when I was asking for information about their items, now they just never reply to the chat either.

It has been my worst online shopping experience since I started buying online years ago.

Tip for consumers:
If you do not want to be scammed, stay away.

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From the business

Buy Indian Kitchen is an online Shopping store for all branded Indian kitchen appliances like wet grinders, mixer, pressure cooker, blenders, cookware, non stick and kitchenware.

Company Representative

Thumbnail of user balap1
Bala P.

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