• Buyee

Buyee

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Overview

Buyee has a rating of 2.34 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Buyee most frequently mention shipping fees, credit card, and protective packaging problems. Buyee ranks 97th among Mail Forwarding sites.

  • Service
    70
  • Value
    68
  • Shipping
    70
  • Returns
    53
  • Quality
    63
Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
113
See all photos

What reviewers want you to know

Positive highlights

  • Just be mindful of the 500 yen service fee, when you shop with that in mind, it makes things easier trust me.

Critical highlights

  • First of all, it is hard to connect to the online customer service.
How would you rate Buyee?
Top Positive Review

“No problema at all”

Francesco R.
9/12/23

I won several Yahoo auctions and other items through Buyee and I never had any sort of problems. And the customer care is exceptional: fast and precise replies for any question.

Top Critical Review

“Broken, Counterfeit Omega and No Customer Support”

Chris N.
2/19/24

For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.

Reviews (313)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) 500 yen (7)
Thumbnail of user chrisn1294
1 review
0 helpful votes
February 19th, 2024

For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they will not help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.

Tip for consumers:
Buyee said they do not accept returns or refunds, even in the case of counterfeit items.

Products used:
Omega watch. Unfortunately, the watch arrived broken, with a counterfeit warranty card. Upon further research, the watch also proved to be counterfeit. Buyee said they do not accept returns or refunds, even in the case of counterfeit items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgek1433
1 review
0 helpful votes
December 14th, 2023

Won 4 bearbrick auctions with a seller whose store declares it only sells genuine products and full refund will be given if it is a fake.
All 4 turn out to be fakes. Buyee support does not provide refund. It also does not provide the seller's contact so I have no way to get a refund.
I also notice other sellers posting fakes.
Use Buyee at your own risk.

Tip for consumers:
Avoid this site

Products used:
Bearbricks

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels12734
1 review
0 helpful votes
March 15th, 2024

They do not take any responsibility for the goods they sell or promote. I have once again, even after giving them a second chance, been ripped off. Never again will i use them and nobody els e should either.

Products used:
Golf Pride golf grips

Service
Value
Shipping
Returns
Quality
Thumbnail of user edzandor
1 review
1 helpful vote
November 24th, 2023

I lead an auction for a week and then they denied my request to raise my maximum bid.

Avoid this site.

Service
Value
Shipping
Quality
Thumbnail of user alejandrav60
1 review
1 helpful vote
July 5th, 2022
Verified purchase

It's a great app if you buy rarer items or items in lots. Shipping is pretty expensive with my cheapest being $17. I recommend using buyee air delivery over anything else.It's cheap, arrives in a decent amount of time, and better than EMS. I paid $30 shipping with EMS because it said it would arrive faster and air delivery seems to be the same or even quicker.it is a good website but sometimes the seller won't ship. I ordered a wallet but it hasn't shipped in a week. You should always check descriptions and if the seller is active.So you don't get scammed. Also recommend inspection only or the standard plan.If not you may not get your correct item! If you buy something normal you find the shipping a "scam" so I recommend using buyee for actual rare or hard to find products instead. I also don't really recommend buying huge products as shipping will probably be over $100

Tip for consumers:
Shipping can get expensive for bigger items.

Service
Value
Shipping
Quality
Thumbnail of user philippec70
1 review
2 helpful votes
February 9th, 2023

Item arrived broken. It was not prior to be shipped. I opened a claim but customer service refused to refund as they mentioned they can't confirme damages were caused by the shipping process.
Useless insurance, also they claim that "Buyee checks whether the product purchased by the customer can be shipped internationally when it arrives at the warehouse", they clearly didn't as item was poorly protected. If you use Buyee, don't pay for their plan, any payment to them will be lost.

Tip for consumers:
No customer service at all, do not pay for insurance or plan as they don't cover anything that might happen.
So any purchase you do is at your own risk...
Very expensive shipping fees.

Service
Value
Shipping
Returns
Quality
Thumbnail of user frotonde
1 review
0 helpful votes
September 12th, 2023

I won several Yahoo auctions and other items through Buyee and I never had any sort of problems. And the customer care is exceptional: fast and precise replies for any question.

Products used:
Kimonos, obi, traditional musical instruments, books, jinbei

Service
Value
Shipping
Quality
Thumbnail of user camroni
1 review
7 helpful votes
August 16th, 2022

So, rewind three weeks ago, I've just purchased a Sony aibo Robo dog. He was 600 USD and shortly after the pup arrived at the warehouse, they terminated my account? These *ssholes ruined a birthday gift for my girlfriend! And they all refuse to help me and won't do anything about it! So I believe my package might be auctioned off now this is such bull$hit I'll never use buyee again their service $#*!! N sucks.

Thumbnail of user nicolej1055
1 review
1 helpful vote
October 10th, 2022

My experience was very good everything was exactly as described brand new in packaging came very early a lot earlier than I thought it would be the shipping fees are a little high but still cheaper than buying the items on eBay or regular Mercari And everything was packed very well I just ordered 13 more items and they're supposed to ship out tomorrow these were larger items so the shipping fee was a bit more. Also always consolidate your packages and the shipping is way cheaper.

Tip for consumers:
The shipping is high but it depends on what you buy and always consolidate your items shipping is way cheaper that way.

Products used:
BTS and BT21 Items only available in Japan they all were in excellent brand new condition just us described in the description.

Service
Value
Shipping
Quality
Thumbnail of user michaelh5975
1 review
1 helpful vote
September 28th, 2022

I have been using buyee to purchase vintage car wheels but enough is enough.
There staff don't know how to package properly or reduce sizing so they end up just chucking wheels into big boxes and I pay an arm and a leg for shipping.
I've received numerous packages where the wheels have been damaged due to improper care.

I'm terminating using their services as they once were decent but now cost me more than I'd be spending with a proper broker I know can get the job done like Jauce or jessestreeter.

Tip for consumers:
Don't use this site if you care about things getting damaged. Use Jauce or JesseStreeter for importing car wheels/parts

Products used:
car wheels

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattyj119
1 review
0 helpful votes
March 15th, 2023

I really don't understand why/how buyee.jp can be this careless, I'm pretty sure they understand that international buyers are on a time limit when purchasing items through their service.
It's been very up and down with them when ordering this year, sometimes their quick and buy an item from Mercari right away other times their slow as snails.

Thumbnail of user sandral2029
2 reviews
1 helpful vote
March 30th, 2023

Terrible customer services especially for international shipping! They charge a lot for shipping fee, also split one package to two package without informing to me. The. They want to charge me 2 times for shipping fees. When I ask them to verify the packages, they refused for helping. Buyee 's services don't like topical Japanese companies' services, but really like some Chinese guys doing scams!

Thumbnail of user kemalk5
1 review
8 helpful votes
January 28th, 2022
Verified purchase

I bought tape cassette pack from buyee, they divided to pack in 2 separete parcel and charged me 2 times shipping fee, even i complain for why got charged to single order for 2 times shipping fee? They answered that not their responsibility, They are crook, they are cheating their customers as much as they can. They had very stupid, lazy and awful customer service, BEWARE FOR BUYEE! They are real crook establishment.

Thumbnail of user joerg.reynolds
1 review
0 helpful votes
April 30th, 2023

I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.

Tip for consumers:
No customer service and goodwill despite admitting their fault.

Products used:
I used them in the past for all sorts of proxy services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user js7914
1 review
0 helpful votes
August 14th, 2023

Been using Buyee (linked to Tenso.com) services quite a few times already. Quite disappointed at their International Shipping Fees charged, which is highly priced for small and lightweight items. Customer Service Agents standard is average, you have to write to enquire with them about your order then they will respond; otherwise you'd would not hear from them. Recent experience of using Buyee service to purchase a very small and lightweight (item was below 70g), their Warehouse did not bother to look into the item's size but instead packed the very small item into a much larger package in order to charge on the volumetric weight which is pretty illogical and charging much higher International Shipping fees for the very small item. Would recommend anyone to consider looking at alternative providers which also offer buyer shopping services for shopping sites in Japan, at a more competitive price.

Thumbnail of user unknownu91
1 review
3 helpful votes
January 18th, 2023
Verified purchase

Purchased A Vinyl Record on Buyee costs ¥560. Add all costs to the item... Wala! ¥3961! If you don't know what buyee going to charge you, such you can hardly navigate in their system to figure out, i suggest you go elsewhere and buy from other platforms.

¥3961 is shipping to Japan, from Japan! How ridiculous... Don't ever think of shipping out to your country.

And that's not all. I selected ECMS shipment as one of their options to my country, (cheapest available option) biting the bullet as they held your item as a hostage, (if you don't know by now, you pay for the item you got plus fees of admin before truly figuring out what other costs they slap on you shipping out to you) and paid for the exorbitant fees mentioned above, they wrote in few days later to tell me my item ECMS don't ship. And they started charging storage fees of ¥100 per day of my item sitting in their warehouse! They claimed they refunded me the ECMS fees and requested me to reselect other carriers. The refund didn't reach me until 4 days later and i was slapped with the storage fees during this time. Moreover, their other carriers charges ridiculous fees. In total, it would have costs me ¥4500 to get my ¥560 item. If i were to forgo my ¥560 paid item with the initial paid fees of ¥500 admin charge, i need to pay another ¥800 disposal fees plus the storage fees without getting my item.

And dont think you can runaway, they have a charge on your card way beforehand.

I emailed them regarding their incompetencies and the non shipment is no fault of mine, and if you are in the same plight as me, forget it, they are as rigid as usual - their way or the highway.

Save your pennies, daylight robbery still exists in this modern time and age. Absolutely Absurd.

Tip for consumers:
Avoid buyee. My bad experience your gain in avoiding a scam like experience at buyee.

Products used:
No product. Didn't get item.

Service
Value
Shipping
Returns
Thumbnail of user lisas4798
1 review
0 helpful votes
December 8th, 2022
Verified purchase

I would like to start out by saying that if you need an item that might sell out very fast, then buy from Janbox (which is the only similar type of service for Mercari purchases), because they are really great (great customer service, and very fast, and all around great), because they will order your Mercari item very quick, within just a few minutes. Buyee on the other hand, can take many hours to purchase your Mercari item for you (after you have paid for it), in which time, the item might sell to someone else in the meantime. I have lost out on a few items that I really wanted, due to buyee being so slow about ordering them for me. Janbox is super fast though, when it comes to Mercari, and the money can be charged to your paypal account at the time of ordering. The warehouse employees at Buyee are not very good, and not very bright, or maybe just completely uncaring, so I highly recommend that if you order from Buyee, through a Yahoo auction win for example, to choose the Light (Zero fee) plan, which does not come with insurance, or just the Insured Only plan, which does, but with those 2 options, the warehouse will NOT open or repackage your items, which is a good thing, in my opinion. If it is a very expensive item, then you should look for a much better Proxy Buying service (Maybe Zenmarket for example, though I have never used their service). Anyways, overall, I have been very happy with Buyee for the most part, other then the few items that I missed due to choosing them (instead of Janbox) to buy a Mercari item for me. Buyee is very fast at getting the item shipped though, just so you use either the Light Plan, or the Insured Only plan. If you use the Inspection plan, then it will be slower, and the package might be heavier after they repackage it, for safety during transit. On the plus side, they are willing to downsize your items, so that the shipping costs will be cheaper.

Tip for consumers:
Chose the Light plan, unless the item is very valuable, or very valuable to you. Or, Choose the Insured Only plan, if the item has much value. Choose the Inspection plan only if you really need them to inspect the package, but be aware that the Warehouse staff is not very good, or smart (or caring) about repackaging the items for you, in my experience, and in my opinion.

Products used:
Proxy Buying service, for Billiard related products.

Service
Value
Shipping
Quality
Thumbnail of user xavierr87
1 review
1 helpful vote
June 19th, 2023

DON'T BUY WITH BUYEE. THEY TERMINATE ACCOUNT AFTER YOU SPEND MONEY AND BEFORE YOU CAN EXPORT YOUR ITEMS.
I spent $2500 in the last 3-4 days as well as 30+ hours of my time looking for good purchases.
My account has been terminated for god knows what, buyee isn't even telling me what the reason is.
I don't understand why buyee would even do that especially since the sellers have already shipped my items.

I believe it may be because my account was eligible for free shipping coupons and they don't want to pay shipping on such large packages.
I would gladly pay the fees myself.

Products used:
electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewc682
1 review
23 helpful votes
February 5th, 2020

Try avoid this proxy website if you can.

First, they have the worst customer service.

Second, They charge package consolidation fees and other nonsense fees.

Third, there is no sense of warning Billing and Shipping addresses differences so they will not cancel after you

Paid for shipping, which is ridiculous.

I never had a problem with other Japanese proxy buying website except for BUYEE.

Again, I would not recommend BUYEE for someone who is trying to buy stuff in Japan through a proxy website.

Thumbnail of user yeseulp
1 review
12 helpful votes
November 7th, 2021
Verified purchase

Too many hidden fees and fees piled up after another when you make a purchase. It doesn't end there. Once the purchased item(s) arrived at the warehouse, be careful which shipping method you choose. Do not consolidate packages! Price will be much much higher than the item(s) you actually purchased. Even though they say you'll be saving more money by consolidating packages, it's a complete lie. Not only does the shipping costs skyrocket, fees that goes to them also skyrockets. You can't back out once you've purchased the item(s). I don't recommend this website. They're liars!

Thumbnail of user user8457
1 review
0 helpful votes
May 21st, 2023

I want to hug every employee of Buyee. I heard some people say that Buyee is bad before, but I personally think it's really convenient of a site. It's a generous site. And I hope that they can know that they are very important for my life!

Thumbnail of user ericp1319
1 review
1 helpful vote
July 25th, 2022

I made a purchase of an item which costs 210,000 yen. It took almost one week to arrive at the buyer warehouse. I opted for a photo service and Buyee has been delaying in providing the photos to me despite their claim of 1 to 2 working days. It has already been 6 days and no photos have been sent to me. All they can say is to be patient and to wait till the end of each damn day.

They won't refund nor comply with my requests.

I will be posting severely negative reviews all over the web due to their incompetence

Service
Value
Shipping
Returns
Quality
Thumbnail of user thachn6
1 review
1 helpful vote
April 5th, 2022

Beware of this site, they are scammers! They removed he original package of the item to save the shipping cost. They didn't check the items to make sure the sellers sent the correct items when it is their job. I recommend not to buy anything on Buyee. You will never get what you paid for! Hidden fees and unrealistic fees all over the place!

Tip for consumers:
It's almost considered a scam site!

Products used:
DVDs

Service
Value
Shipping
Returns
Quality
Thumbnail of user javierg114
1 review
8 helpful votes
January 19th, 2021
Verified purchase

Made a purchase back in november 25th, and up to this date (January 19th), I have received nothing, and tracking number shows no updated since november 29th, when it left Japan (ordered with small package AIR).

Contacted them and they basically told me that they will contact Japan post to see whats going on, but that it can take upwards to three months.

I'm going to file a dispute over at Paypal, stay away from this site.

Thumbnail of user abigailm119
1 review
0 helpful votes
November 21st, 2020

I've used Buyee multiple times specifically to buy anime goods from Mercari Japan. I've always been able to find what I'm looking for even when looking for rare items. Very easy to use and they often have useful coupons. Most recently when I used them they had a whole period of having no service fee, usually it would be another $5 on top of the item price so this was super useful. I'm definitely using them again.

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Buyee - Bid on Yahoo Japan Auctions in Real-Time. Shop on Popular Japanese Websites!

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2.3
313 reviews
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