BuyBuyBaby

Buy Buy Baby I will say does their best to have excellent customer service. However, I was pretty disappointed when they said they would send me ONE welcome box for twins. I told them I would have sent my ultrasound with a photo ID to them just to confirm I am carrying twins. I asked her "So you guys are welcoming only one of my two babies into the world?". The point of the welcome/sample box is to sample... I just thought it was a little crazy being that I am not going to pass the same pacifier back and forth to my babies to see if they take to it.

I called Target for my welcome/sample box and asked if they sent 2 being that I am carrying twins. They were more than happy to help as long as I showed proof that I was carrying twins. They understand the risk of sampling the same products to both babies is unsanitary. I definitely rate target with a 5 star customer service.

Have been a regular shopped at buybuybaby in the last 2 years.
They have a great selection and customer service but recently found their prices higher than the stores.

Selection is good, but most of these items are also at numerous other stores. Prices are not as good as one would hope. Item descriptions are very good however.

I cant tell you how many items I have put on my registry. All for them to be out of stock or discontinued with no notification of this! I would add something then go on and check and it would be discontinued or unavailable... OR as I'm browsing through stuff online to add to my registry I would click on many items all for them to be unavailable... then why have them even posted to the website? Also shipping takes FOREVER like a week, and sometimes a week and a half. If I bought like 4 small things sometimes they would come all shipped separately on separate days. Just kinda sucks

I purchased a baby bed in Austin Buy Buy Baby at the end of October. The employee was rude and insisted she could not sell me the bed because I was strapping it to the rails on my car. With the help of a store manager I was able to purchase the product only to be followed out the door by another manager who watched their employee drop the bed at my car and make sure he did not help load it. I have no problem with that, however if looks could kill I would have been dead. In November I would purchase the dresser only to find out it was out of stock. We waited through December only to find out it was discontinued. By now I can not take back the bed. I called the manufacturer to find out they have a similar dresser in the same color. She said it was in stock. She talked to the store associate and I ordered right then with a nightstand. My daughter is having a house built so I sent the items to the store to be picked up by me. The nightstand showed up but no dresser. I am now being told it is out of stock. The delivery part of the company said it is not the policy to be delivered to the store that it is a white glove delivery because of the weight. Long story short, I have a bed and nightstand and now no dresser. My grand baby is due Feb 28 and the dresser will arrive (maybe) March24th. I can honestly say that Sarah at the Tyler store in the baby department has gone above and beyond to try to make this horrible experience right. She has impeccable customer service skills. If I owned a business I would want her as an employee. The overall experience of everything else is questionable. I recommend purchasing your baby furniture from a reliable and reputable business. This is not the place. My heart goes out to everyone who has gone through an ordeal like this at a time when purchasing baby furniture should be a happy and memorable experience. UPDATE. I was shipped a dresser from another state. It arrived Feb28th. I picked it up today and had help loading it. Thank you Sarah for all your help and the help of your regional manager.

My cousin ordered an Strollers from this particular company but she said that it is not very quality one and it is damaged very faster. I don't know why this happened. If they are provided quality one then money wont be waste. If they try to provide good items for their customers then it is really appreciated.