BuyARadiatorReviews 25

Yes, I'm rather annoyed about the inconvenience. I use my car for work-related reasons, and some people rely on me for my car's upkeep. They are now a hassle, so I even paid more to have it delivered in two days, but you guys aren't genuine; your website descriptions are inaccurate, and you're engaging in deceptive advertising because I wouldn't have bought your product if I had known it would take more than a week, and my USPS account currently indicates it will take two more days, which is absurd. It should have arrived on Tuesday. Three days priorTuesday If this isn't fixed for the inconvenience, I'll make sure that word gets out about how incompetent and unprofessional my experience was with the site. When I looked at it, it seemed like a helpful site, but so far it's been a disaster, and I wouldn't recommend it. It should have been here three days ago, but when I try to call your number to even talk to you about the issue, it says it's been disconnected, it's no longer in service, and you don't even have a legitimate number to your site.This is a headache and a hassle that people shouldn't have to go through with their cars, so I just wanted to spread the word in the hopes that it reaches a large audience and further prevent anyone else from having to go through this annoyance. When buying anything online, we need to have individuals we can trust and create relationships with using appropriate internet etiquette. These people are dishonest and deceitful, so I wouldn't go to this site to buy anything unless I wanted a headache.

I ordered a radiator two weeks ago. All I got was a confirmation email. I sent emails and the phone number is disconnected still. I'll have to get refunded from my bank if possible.

Their refund policy is to fill out a form that doesn't exist within 15 days of the purchase or you're out of luck. You can also email them where they'll never look at it if you want to waste your life on that.

DO NOT USE THIS SCAM COMPANY... 30 years in business with lifetime warranty my@$$!

Ordered radiator, took my money, never received product. Can't get ahold of anyone, and numbers are disconnected. Fake company stealing people's money. They should be investigated by law enforcement.

I ordered a radiator for them like 3 weeks ago online because it was the cheapest one I could find. After 2 weeks the radiator never arrived. I tried to contact them to cancel my order and I haven't been able to get a hold of anybody. The phone number to the company has been disconnected. Emails have gone unresponded to and nobody is monitoring the chat function on their website. It has now nearly been a month, no radiator and they took my money with no way of getting it back. Do not order from them

Placed order with them. Tracking scan info given. Checked on tracking number and it showed canx 2 minutes after it was made. Got email confirmation saying it was shipped and will be delivered 15 Jul 24. Nothing showed up. Sent email, no reply. Sent another 3 emails, no reply. Tried calling only to be told best way to contact them is through email. Finally went through Credit Card company to get a refund. Bottom line: Don't waste your time with this company. Finally ordered radiator off eBay cheaper.

On March 11th, I ordered a radiator for my truck, but decided I would rather grab one from the junkyard. I figured it would get me on the road faster, plus why not save a few bucks going used. I try calling them right after I placed the order, and couldn't get anyone on the line. Then I send them an email 10 minutes after placing my order, requesting that it be cancelled immediately. 24 hours later, I get a shipping confirmation email, and a response to my original chain basically saying "it already went out".

No big deal, this was obviously their mistake, so they'll just take it back right? I won't even be opening the shipping packaging, so no the radiator will be in new condition. When the thing finally shows up on March 18th, I email back and ask to process a return. Now they want me to cover the shipping and a 30% restocking fee because they made a mistake and didn't get to my correspondence in a timely manner.

Don't buy from these people. They are impossible to reach, and from what I have read here and on BBB, they don't stand behind their products anyway. Just buy somewhere else!

I ordered radiator from these guys and it was delivered to wrong house and i never got my radiator i reached out to fedex and they said i would have to talk to shipper so i reached out to buyradiator.com they talked to me a couple times then they blocked me where i couldnt contact them any more thats no way to do business i reached out to BBB and they said they ignored them dont do business with these guys im out almost $170.00 i hope they feel good about their selves

They shipped my new radiator and it didn't work because they were missing the inserts for the transmission lines. I called them and you can't talk to anyone, you have to email them. Then they treat it like an insurance claim. You have to pay to ship it back and they'll let you know if you will get a credit. The right thing to do would have been to overnight a radiator that will work and send a return label for the mistake the company made. I'll never order from them again. I was stuck.

Radiator didn't fit my application. Went through the return process, paid to have radiator shipped back and never received my refund. Multiple emails with no response. Major disappointment.

Ordered a more expensive CRX radiator and got a cheaper Mizu radiator. No one apologized no one offered to refund me the price difference between the two all they said was on my dime I had to return what they sent me and if it arrived undamaged they would give me a refund. So in other words they could leave me without a radiator and without my refund if they claimed it was damaged on return. This place is a scam it's a con they will only deal with you on email and they stopped responding to my emails when I kept demanding a refund. Do not do business here. Look at all the bad reviews.

I'm not sure this is a legit business, a drop shipper or scam. 4 calls to this company with zero confidence. I don't believe they stock anything. The agents don't know what they are talking about then Hang up on people when they can't answer a question. Never again. Buyer BEWARE!

A purchase from non professional company. No port caps, no shipping papers. Customer service addressing me by my first name. Where are the professional people these days.

From: Buy Radiator <*******@buyaradiator.com>
Sent: Thursday, September 16,2021 1:55 PM
To: *******@gmail.com
Subject: Re: ORDER BR*******

Dear Kevin,

The Refund Policy on our website states we can offer full store credit or partial refund if you have no use for the radiator and would like to send it back. The radiator must be in new, unused and uninstalled condition. The customer would be responsible for shipping it back to our warehouse and the refund is subject to a 30% restocking fee and the shipping fee will not be refunded. If you would like to send it back in for a partial refund/full store credit, the manufacturer requires photos of the front, back, etc of the radiator (do not remove plastic) before a rma# and return address is given. If you agree to the terms for return, please email us back with the photos requested of the radiator so we can resolve this in a timely manner.

Regards,
Customer Service
Buyaradiator.com

On Thu, Sep 16,2021 at 10:36 AM <*******@gmail.com> wrote:
I just received the radiator and have not opened it. When I began removing the old one I discovered the cooling fan had come unplugged. We pressure tested the system and confirmed that the overheat and steam was the result of the cooling fan coming unplugged. What do I need to do to arrange to return it?
Thank you,
Kevin Crane *******276

The radiator was a piece a $#*! please never buy anything from this website. Totally scammers! I lost $90 dollars

This company has a theft policy that they refer to as their ‘Return Policy.' They sent me the ‘wrong item' but I am responsible for paying for the return, and on top of that I can either ‘accept' a partial refund (which would include a 30% restocking fee), or have an in-store exchange account. The options are criminal, as I am being forced to oblige the company that caused the mishap. I should be completely exonerated from financial obligation. If their return policy is legal, then it means that any person ordering by mail (electronic included) from anyone is subject to this ‘monetary hostage' situation. I have chosen to take the financial loss before I allow them to hostage me.

Ordered initial radiator - Nov 2018, it was leaking bad enough to contact and request warranty replacement in Aug 2019. Had to pay $18.00 fee for shipping or new radiator, had to pay Fedex/UPS for return shipment, which of course I can't get for $18.00. The cost to return PLUS the $18.00 fee was almost as much as the radiator.
May 2020, replacement radiator is leaking. Requested RMA on second unit. I was told, sorry, your original warranty is up.
2 radiators - 9 months each. Not good.