• Burpee

Burpee

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Overview

Burpee has a rating of 1.46 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burpee most frequently mention customer service, live plants, and tomato seeds problems. Burpee ranks 91st among Plants sites.

  • Service
    30
  • Value
    30
  • Shipping
    29
  • Returns
    16
  • Quality
    28
Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
1
Negative
12
32
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Poor service, poor customer service and lack of communication.
How would you rate Burpee?
Top Positive Review

“Great Experience”

Alicia C.
7/16/22

I surprised there are so many negative reviews, I have ordered from several other online sites that sent me are beautiful. I order Hibiscus and these have not blossomed yet, but I know they do not always blossom in Y1. I also received two rose plants that have bloomed with beautiful mini roses. Same thing with my hollyhocks. I would HIGHLY recommend and will absolutely order from them again for my flowers!

Top Critical Review

“Never again!”

Harriet M.
3/25/24

2 years in a row I have purchased several different seed packets from burpee. I have 50 yrs experience planting seeds. Out of a dozen, maybe 1 seed will sprout. I have other brand seeds growing in identical conditions that work. So it's not like I'm doing something wrong.

Reviews (74)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user aliciac470
1 review
0 helpful votes
July 16th, 2022

I surprised there are so many negative reviews, I have ordered from several other online sites that sent me are beautiful. I order Hibiscus and these have not blossomed yet, but I know they do not always blossom in Y1. I also received two rose plants that have bloomed with beautiful mini roses. Same thing with my hollyhocks. I would HIGHLY recommend and will absolutely order from them again for my flowers!

Thumbnail of user rosemarier126
1 review
0 helpful votes
June 19th, 2023

Purchased the above plants and they were shipped to me with buds on them so I know they were healthy. Followed planting directions and they are growing nicely. Thank you Burpee!

Value
Shipping
Quality
Thumbnail of user michaelh5220
1 review
0 helpful votes
April 15th, 2022

*******900 choose 0 explained my concern for an order. Called me back quickly after the first call to *******447 which was hard to hear. Kind, professional, helpful to confirm and track my order. Quality seed, best tasting, hard to find varieties, have and will buy from Burpees for years.

Tip for consumers:
If you call and can't hear or understand have them call you back. They call back quickly and the call abd service is crystal clear.

Products used:
Seeds

Service
Value
Quality
Thumbnail of user danielj1172
2 reviews
0 helpful votes
June 19th, 2022
Verified purchase

I bought a pack of the organic yellow summer squash planted 4 seeds and a week later I have 4 squash plants very happy with my seeds from berpee.

Tip for consumers:
Nothing that I can think of I went to Atwood bought the squash seeds planted 4 got 4 that is that very easy.

Products used:
Burpee organic summer squash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertog71
4 reviews
1 helpful vote
March 4th, 2020

The have a very interesting catalog, with a lot of great products and rare seeds. Excellent online costumer service.

Thumbnail of user lisal67
8 reviews
13 helpful votes
July 2nd, 2018

I ordered about 25 varieties of seeds for my veg garden about 3 years ago. I am looking at a healthy and thriving garden yet again this year. They germinate well, and are very thrifty plants. Thanks Burpee, my family has been buying from you for three generations now.

Thumbnail of user dougp59
3 reviews
2 helpful votes
February 2nd, 2018

I have been purchasing Burpee products and plants since 1968. I have always had good results and their service is great. I highly recommend this company.

Thumbnail of user mitchm53
1 review
0 helpful votes
November 23rd, 2018

Yeah its pretty good, can get a lot of plants and seeds for all seasons so it fits my needs quite well.

Thumbnail of user lyssah
2 reviews
1 helpful vote
April 29th, 2014

Very good experience, will be purchasing again from this site

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About the business

Seeds, plants and gardening supplies for home gardens - Large, exclusive selection: Heirloom and organic seeds and plants. Vegetable, flower, herb, fruit, perennials, annuals - Burpee.com. Burpee

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