• Bullion By Post

Bullion By Post

Overview

Bullion By Post has a rating of 4.57 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bullion By Post most frequently mention next day, silver britannia, and customer service. Bullion By Post ranks 9th among Gold sites.

  • Service
    12
  • Value
    12
  • Shipping
    12
  • Returns
    5
  • Quality
    12

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
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How would you rate Bullion By Post?
Top Positive Review

“Service”

Reginaldo R.
8/19/23

Brilliant service, very helpful staff will use again. Thank you.item arrived dead on time in secure packaging. Need another item but out of stock so waiting for email to let me know when it is available.

Top Critical Review

“Awful”

Mark C.
1/7/22

Never trust these guys. First two orders were fine. Coins and bars delivered promptly and well packaged, though they misinform you that packages must be signed for, they don't! Third order, a 5ozt bar came deeply scraped and dented, but packaging perfectly intact, so damage done before being sent. I could fit my thumbnail into the deepest scrape. Complained, and they decided to patronise me about cast bars, of which I have many, and understand the process of very well. Sub standard product at premium prices... look elsewhere, or even better, shop local to support your community.

Reviews (53)

Rating

Timeframe

Other

Thumbnail of user misterp
47 reviews
91 helpful votes
April 29th, 2016

On the surface, they appear to be good, with nice communication and fast delivery. But recently I have discovered, due to accessing my credit reference report, that they are doing stuff behind the scenes and out of sight, or where they think few people will look, and with dubious permission even though they are following the rules.

I found, due to receiving a credit report that bullionbypost have been marking and checking my credit reference file - admittadly not a hard/permanent footprint, but all the same I thought this strange, after all I do not buy on credit.

So I contacted them to ask why they are doing this. They pointed to KYC (Know Your Customer) as the reason as to why they did this. For two replies all they would say was that it was down to KYC and that they are following regulations. So I went to the Inland Revenue website and looked up KYC rules - it turns out that its not that clear. From what I could gather there are certain guidlines before you check a customer Credit File - did I purchase using funds from many sources... no; did I make a purchase of over 15,000 Euros... no; but the last rule of KYC basically gives the instruction to check 'just because' which bullionbypost was following and simultaeneuosly ignored the first two rules. My last communication with bulionbypost pointed this out, to which I am still waiting for a reply after all this time...

Service
Value
Shipping
Quality

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From the business

Buy Gold Bullion at BullionByPost?, the UK's No. 1 Online Gold Bullion Company. Buying Gold and Silver Bullion is Easy at Low Prices with Free Insured UK Delivery.

Company Representative

Thumbnail of user leec802
Lee C.
Typically responds within 3 hours

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