Build.com Reviews Summary
The company has garnered significant criticism regarding its customer service and product handling, with numerous reports of damaged items upon delivery and inadequate support during the return process. Customers express frustration over lengthy wait times for refunds and poor communication, often feeling abandoned after issues arise. Despite some positive remarks about the efficiency of the ordering process and product variety, the overarching sentiment indicates a lack of reliability and accountability. This suggests a pressing need for the company to improve its quality control and customer service practices to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We are building a new business and found everything we needed. Our orders were all delivered on time and no damage. We had one item that was damaged during packaging but as soon as I called, they sent a replacement before even picking up the damaged item. Thank you so much. We are customers for life.
The Kohler shower door works well. Installation was easier while watching the You Tube video; it took almost 2 hr. No leaking. Looks great with our Quartz walls shower. Delivery was timely and driver moved it into our garage. Build.com has been great to worki with and prices are wonderful.
I had nothing but a very positive experience with Build.com. Excellent price, and fast shipping. What more can younask?
Super Fast Delivery, Exactly as ordered, and the best service! Complete Selection with easy to use site. Always the Go To place.
We love our bathroom lighting. The service was excellent and arrived quickly.
The room looks great. We would use this company again.
As a custom home builder I have been shopping here for the last two years.
Great products for your selection, no disappointment here,
Great customer service
Great savings
Great experience
Thank you Build. Com
Keep up with good work
Bk.
I am very impressed with the quality, prices and knowledge that you have. I found the information that you provided was very helpful and installation was relatively easy to accomplish, due to accuracy of information provided by the salesperson.
I highly recommend this site, Build. Com is where I will shop in the future for all my Cabinet and furniture projects!
Thanks for the guidance and information
5 stars for this business and well worth it for great quality hinges.
I was having an awful time finding faucet stems for faucets in my Dad's 34 year old house. We only had one working bathroom faucet. After searching 2 Home Depot's (including online), 3 Ace Hardwares, a local plumbing supply store and numerous online suppliers, Price-Pfister directed me to Build.com. I had my order in time for out of town family visitors. This was a great company to do business with.
All aspects of my on line purchase from placing the order, notifications, delivery and exchange were uncomplicated and fast.
Order was placed and they let me know what was on backorder and when it would be shipped. Love the merchandise.
Bought a very expensive tiffany light for my pool table. When it arrived it had a section that had been broken. Called Build.com and spoke to Troy. He contacted the manufacturer, Ouoizel, and they sent a replacement. All ended well. Thanks Build.com and Troy.
All the orders I had was an issue. If you are a home owner this site sells everything in bits and pieces that if you are not a contractor you wouldn't know what you are missing until things get delivered. They insisted that their site is clear. And they insist you talk to an expert. Well if I needed to talk to someone then I would have got to Home Depot or Lowes. The reason you buy online because you want to keep things simple and you try to save time. So this site is totally do not understand why people buy online and how people buy online. Photos are not even accurate and that is the simplest thing to do upload the right photo.
It may be the pro rep that you get assigned but when working with Ace Osborn you should expect greatness. He worked out competitive pricing, researched products that would work in very specific install situations, ensured prompt shipment and followed through with returns and reimbursements on items that did not work out. Clearly, I am a pleased customer and I hope this review helps.
Nice product selection, decent prices. But thats where it ends. Each time i have ordered from them it turns into a huge shipping nightmare.
Was assigned a "pro rep" which sounds great but then becomes complicated as everything must go thru them. If you have a question, want to place an order, make a return they have to be available. So you leave a message and hope they get back -- mine often didn't and then often had excuses why didn't follow-up. Place a couple orders and (presumably) Build.com's warehouse made several errors in the shipment to where what was sent in the box didn't match the order which didn't match the packing slip. Trying to get them to resolve their own issues -- just to get them product back that their records didn't even show were sent -- was next to impossible. I've heard others have good experiences but mine has been bad every step of the way.
Thank you for your feedback. I would be more than happy to set you up with a new pro rep. We can find someone who will be able to work with you much better. Please contact me at franco.taxera@build.com
I have ordered from Build.com several times, and each time I was not disappointed. The first time, the item that was sent was damaged; I got a new one very quickly. The second, the wrong size was sent; I was told to keep the item and that a new one would be shipped immediately. Both those times, the items were sent directly from the manufacturer, so it was not Build.com's fault. That's why I order from them; if there is a problem, they correct it immediately. All of these items were Rev-a-Shelf items which I could have ordered elsewhere; but Build's prices are the best (or at least competitive) but their customer service is top-notch and for that reason, I will always check out Build.com first.
Order placed and was shipped quickly. Great folks to work with when I called and asked some questions before placing order. Very helpful. Thank you so much
I had an issue with a toilet seat I had purchased and they took care of it right away! As I was leaving town I had some anxiety about getting the defective item back in time. To ease my mind they told me not to bother...just throw it away! I have had nothing but excellent service from this company and their customer service represenatives! FIVE STARS!!!
Spoke with Duke and told him i could purchase the lights for my kitchen on another web site cheaper, he did a price match.It turns out i ordered the wrong part #, I called Duke and told him the issue he told me no problem. He was able to correct my problem and called me the next day and told me the right part was ordered and on its way
THANKS DUKE
Horrible service from Kohler and Build.com - both should be held accountable - let's see who steps up first... DO NOT MAKE A PURCHASE FROM BUILD.COM! I made a large purchase from Build.com for my Kohler bathroom fixtures in early February 2018. I had to delay my construction on my bathroom several times due to backorder of shower fixture. After having a studded bathroom for 6 months and no honest communication from Build.com. I purchased a temporary shower fixture from Lowe's (more money out of my pocket). Now once the bathroom is done - realized I have an extra towel rod and my shower fixture is still on backorder and now past return date. My husband called in August and was assured we would have the fixture in September - well just got delayed again until November. At this point I have gotten more excuses from Build.com via Kohler (supposably). Understandably I have no confidence - called Build.com - escalated to the OFFICE OF THE PRESIDENT! THEIR ANSWER - THEY WILL CREDIT ME $100 AND EXPEDITE SHIPPING WHEN THE FIXTURE COMES IN! Keep in mind - I let them know that I have an extra towel rod, spent $170 on a temp shower fixture and now have to have someone in to remove all fixtures as I have no idea when I will get the delayed fixture and then purchase all new fixtures. Horrible service from both Build.com and Kohler. By the way - if you attempt to buy this fixture right now - the site says it ships in 2-3 weeks - NOT TRUE! OFFICE OF PRESIDENT - THANK YOU FOR YOUR SUPERIOR SERVICE!
About the Business
The Build.com Network of Stores also provides a unique shopping experience. With specialized sites committed to a more narrow focus, you're sure to find exactly what you're looking for. Each site digs into a single home improvement category, and featur...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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