I first noticed someone was stealing my points back on Dec. 3rd of 2023. I immediately noticed that they changed my personal information. They changed my name which is Sophia Jacobs to "John Doe". Then i was mind blown when I tried to use my points but realized that i didn't have any because on July 9th "John doe" made 3 different purchases using MY POINTS!... MY POINTS THAT MY MONEY PAID TO ACCUMULATE!. Those 3 transactions on july 9th are 1.3,650...2600...and 3.400. They then turned around and made another purchase on 11/27/2023 (1900 pts.) for a brisket! I didn't even know BWW sold brisket!...I wrote an email to a email address given to me by the manager on shift at that restaurant that day on December 3rd. 2023. I figured "I accumulated all these points this year and haven't used them so I would be able to xmas shop and not worry about spending cash on food I have enough points to get a meal every time I'm out shopping." Clearly I wasn't afforded the luxury of doing so. It shouldn't matter if i wanted to allow those points to add up for years upon years, its my monies that afforded me the luxury of deciding when and how id like to use my points.
After sending that message I thought they'd stop..., well boy was I wrong! Here I am again, I just ordered a big order from BWW and to my surprise I check my points and not only did they change my name AGAIN they just charged another order to my points on 4/04/2024 (for 1500 points)...I was told that I'd get my points put back the last time I sent an email to the email address given to me by the manager on shift at BWW Dec. 3rd...I understand mistakes happen so it could have been an honest mistake where the manager misspelled the information given to me, I'm willing to give benefit of doubt. It's just that I'm extremely frustrated. This issue is very important to me and it hits close to a very sensitive situation that I've experienced not too long ago in which I was robbed and someone had access to personal information about myself and my children we are still dealing with the residual effects of that experience a year later, Now to add insult to injury, the points that I've been saving for rainy days have been being used by someone that gained access to my account. They seen how many points I had and how often I frequent bww so they changed my name on the account as well as the phone number. They had to have done it either via someone that works there or someone that works for BWW is doing this. I truly hope I can get help this time, also i want to update my email address because I'm sure if they've been in my account that much they know exactly what information to give to access my acct.