• BUDK

BUDK

Overview

BUDK has a rating of 4.18 stars from 445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BUDK most frequently mention customer service, good quality, and great prices. BUDK ranks 2nd among Knives sites.

  • Service
    36
  • Shipping
    37

This company does not typically respond to reviews

Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
13
See all photos

What reviewers want you to know

Positive highlights

  • I have always been happy with budk customer service and ease of its website and app.

Critical highlights

No critical highlights yet

How would you rate BUDK?
Top Positive Review

“Awesome Delivery”

Kevin H.
7/27/23

Absolutely astounded as to the quickness of delivery, and the prices. Could not be Happier with the whole process and quality of their products. I will definitely be buying more in the future, you have a lifetime customer in me, and I will continue to sing your praise. Thank You for having such a wonderful company, in this day and age.

Top Critical Review

“Spent thousands on BudK, crappy mystery bag, no response.”

Christopher J.
12/15/23

I've spent thousands on BudK, mainly military gifts for my units, battalions and special occasions, bought a mystery bag for my son for Christmas as I have always done, garbage, checking barcodes, all the knives were listed for $6.98 on the website. Reached out to BudK, no answer.

Reviews (445)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (55)
Thumbnail of user kbjohnson707
1 review
0 helpful votes
February 16th, 2024

Sitting here with my cousin and his order of (4) bushmaster OTF knives was delivered. All (4) are gifts for family members and are identical. One knife is missing (2) screws and another knife is missing the blade. Shipping took (5) days. My cousin just got off the phone with BudK customer service and has to wait 3 days for a return shipping label then wait for them to receive the bad products they sent him and another 5 days to see if they send him what he originally ordered. All the while not offering him any compensation.
This company is a bad business!
Please take heed to this company before deciding to order from here.

Thumbnail of user mgysgtchrisjones
1 review
1 helpful vote
December 15th, 2023

I've spent thousands on BudK, mainly military gifts for my units, battalions and special occasions, bought a mystery bag for my son for Christmas as I have always done, garbage, checking barcodes, all the knives were listed for $6.98 on the website. Reached out to BudK, no answer.

Thumbnail of user bryanp578
1 review
0 helpful votes
December 19th, 2023

Ordered $190.00 in knives. Then received email saying if I did not call customer service to confirm I ordered it, order will be cancelled. When a person orders something why do you have to go thru loop holes to get the product? Cancelled my order and took my business some where else. Ordered from different source get product in 3days.

Thumbnail of user kevinh2657
1 review
0 helpful votes
July 27th, 2023

Absolutely astounded as to the quickness of delivery, and the prices.
Could not be Happier with the whole process and quality of their products.
I will definitely be buying more in the future, you have a lifetime customer in me, and I will continue to sing your praise. Thank You for having such a wonderful company, in this day and age.

Products used:
4 knives

Service
Value
Shipping
Quality
Thumbnail of user hellrazor9696
1 review
0 helpful votes
December 20th, 2023

Instead of following state and federal regulations. Budk thinks they can decide on their own and make their own regulations. I will never purchase anything from this company ever.

Products used:
Knifes

Thumbnail of user angelareneed
2 reviews
2 helpful votes
March 15th, 2023

I have been ordering items from BudK for many years now since my son loves knives and swords. On Christmas of this past year (2022) I ordered the knife of the month subscription. So far he has received four knives and he has loved every single one. The quality has been great, the styles have been cool, and so far, all have been knives that were of greater value than what the monthly cost is. In the past we have ordered numerous different items; swords, knives, display shelves, lots of survival items, etc. We have never been disappointed with our purchases.

Tip for consumers:
Don't go by the reviews. Everyone has different opinions....try it yourself and I think you'll be happy with your purchase.

Products used:
swords, knives, display items, survival items, etc

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Angela!
It is great to know that we have hit the mark and made the BUDK shopping experience a quick and easy one for you. We aim to please and we are happy to see another satisfied customers. Thank you for the continued support and come back and see us again anytime!

Thumbnail of user larryb2015
3 reviews
3 helpful votes
September 9th, 2023

I ordered an expensive package and was unable to change my address. I have had not but smoke and mirrors with everyone passing the buck. I refuse to use them again for this reason. Smokey Mountian knives will be getting my business...They wont back thier delivery and tell me to contact ups, ups says contact budk,a vicious circle. Im out alot of money with no help from them

Tip for consumers:
If I could give no stars or black ones for negative

Thumbnail of user lonnies102
1 review
2 helpful votes
April 14th, 2022
Verified purchase

Ordered from them and they shipped to wrong address. Called customer service and was told I ordered online so they could not help me. Asked to talk to a supervisor and I was told no. The quality of their product is very low, but it was fun and cheap for a little while, but when they mess up and just say oh well you are out of luck. I will never buy from them again

Tip for consumers:
If you have any problems with shipping or the product you are on your own and they won’t help

Products used:
None. They never arrived

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello Lonnie!
We are sorry to hear of any inconveniences faced while completing your original order. After further investigating for you, we were able to determine that the incorrect address was inputted when completing your online order. We are actively working with UPS to try and retrieve the order from the incorrect address. Once retrieved we will be able to reship to the correct address that you have provided us. We appreciate you allowing us the opportunity to assist and find a possible resolution. Communications with our Customer Support Management team will continue as we work together to address your concerns. Thank you for bringing this to our attention.

Thumbnail of user jayl703
1 review
0 helpful votes
March 1st, 2022

I absolutely lovetheir products. I get my stuff sooner than expected and the items are exactly as described. Real good on pricing also. Thank you.

Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Jay!
Thank you for leaving us a review! We appreciate your feedback and are glad to hear that we've exceeded your expectations. If there is anything we can assist you with in the future, please let us know.

Thumbnail of user agueybanair
1 review
0 helpful votes
October 15th, 2023

I had an issue on a possible double payment pending in my account for a recent purchase. During the chat the associate advised me to send a screenshot of my statement showing the double deduction. There was no account numbers present but my name and the name of the institution were there as well the last 3 transactions. The email they told me to send it to ended up having the wrong extension! This is what is called a secuirty breach. The email never came back as a failed email meaning someone ended up with that screen shot without my authorization. When I asked to speak to a supervisor they gave me the contact information for their manager who I called 2x and sent 1 email to follow up with a breach in my personal security at the hands of their employee. I never got 1 follow up from them. Needless to say they lost a customer. Sharing this to share how they apparently feel about their customers' legitimate concerns.

Service
Value
Shipping
Quality
Thumbnail of user wyattc51
1 review
0 helpful votes
April 8th, 2023

Received my order#w******* today it is more than I expected,exactly the same as the one I bought in 1970 thank u again for such quality I still have the old knife wyatt carter USMC ret.

Tip for consumers:
first time buyer will but again from budk

Products used:
Automaticknife

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello Wyatt!
Thank you for the 5 Star review! We appreciate your business and can't thank you enough for choosing BUDK for your shopping pleasure. If you need any assistance in the future, please let us know and come and see us again soon!

Thumbnail of user rudyb63
1 review
0 helpful votes
February 16th, 2022

I've only dealt with the company once, everything was professional, well done Budk. Know to get a belt. I don't have a photo, just the money

Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Rudy!
We really appreciate you taking the time to leave us a 5 star review. It is always a pleasure to help customers like you and if there is anything we can assist you with in the future, please do not hesitate to let us know.

Thumbnail of user christopherw1263
4 reviews
6 helpful votes
September 8th, 2023

They offer a discount if you put in email but don't tell us the rules until they have your email.dum

Thumbnail of user brucef401
3 reviews
1 helpful vote
August 4th, 2023

Buy from a competitor is my recommendation. They refused to fulfil my order because I was a new customer. So several days delayed later, when I found this out, I spoke to them on the phone, confirmed everything, and they processed my order, right? No, nearly 3 weeks passed and no items. I emailed their customer service, and they admitted that the person on the phone messed it all up, and I have to re-order (that way we can do this all over again!) Terrible. I have never had this experience in my life, and I buy a lot of stuff. There are other businesses who sell the same or similar items. I will choose them.

Tip for consumers:
Poor customer service. No customer care. Incompetent people, and the cause problems, never tell you, and YOU have to track down the problem. If you don't do your own inquiry, they will never tell you that you are not getting your items purchased.

Products used:
I never received 2 orders!

Service
Value
Shipping
Thumbnail of user knifeslayerh
2 reviews
0 helpful votes
March 3rd, 2023
Verified purchase

This knife is too heavy for EDC, but it will find a space in my collection of folders. The ball-bearings provide smooth opening action. The knife closes easily. D2 tool steel is a good knife steel. The overall quality of the knife is good. The price is ok for a D2 folder with ball bearings. 4-Star knife.

Tip for consumers:
Buy this knife on Amazon. Amazon has good customer protection policies. Don’t use Budk

Products used:
Knives

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello!
We are very appreciative of your overall satisfactory review. We strive to provide a great shopping experience for our customers and if there is anything we can assist with, we are always readily available to help with questions, orders and more. Thank you again for the review and we hope to have the opportunity to see you in the future.

Thumbnail of user erickr8
2 reviews
4 helpful votes
March 27th, 2022

Their smith clearly doesn't know the importance of cleaning metal and properly heat treating it. After just 2 uses on cheap 2x4 the hammer head broke off. You can see the rusted grain within the head where it tore clean off from. That's a very amateur move on their end. I'm a skinny guy and didn't even use half my strength.

Tip for consumers:
Really know your metal work and how to judge a tool/weapon before buying

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello Erick!
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further and kindly request for details of your order so our team may assist in making this right for you. Our team is readily available at webcs@budk.com and we look forward to speaking with you soon.

Thumbnail of user laurenh91
1 review
1 helpful vote
December 26th, 2017

Loved my order but one of my items broke now i have to send back and it was a Christmas gift very inconvenient.

Thumbnail of user paulc3294
1 review
0 helpful votes
April 13th, 2023

This otf knife deploys easy and retracts easy with the trigger sharp as heck great self defence knife in case the need arrives. I recommend this for the ladies as well

Products used:
Bushmaster otf knife

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Paul!
Thank you for your positive review! We're thrilled to hear that you find our OTF knife enjoyable and met your satisfaction. We take pride in providing high-quality products that meet our customers' needs. Your recommendation is greatly appreciated and your continued support. If you have any further questions or require any assistance, please don't hesitate to reach out. Thank you for choosing BUDK, and we look forward to serving you again in the future.

Thumbnail of user petet118
1 review
3 helpful votes
August 30th, 2022

Bought the giant killer bowie and that thing is Pakistani junk! They claim full tang but it's spot welded at the handle. Super bad work! Tried reaching out to Budk but they are just ignoring my emails now. Don't buy it from them!

Tip for consumers:
Don’t buy from them!

Products used:
Giant killer Bowie

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Pete!

Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. With our 100% satisfaction guarantee, we are more than happy to assist you with our return process to ensure we make this instance right for you. This is not a depiction of what we strive our products to adhere to and if given the opportunity, we would like to work with you to provide a satisfactory resolution for you. At your earliest convenience, please reach out to us at webcs@budk.com with your order details and we will move forward as soon as possible.

Thumbnail of user williamh3542
1 review
0 helpful votes
March 27th, 2022

Like the title says this catalog and on line store is the go-o place for cutlery. The Bud-K catalog and on line store is top notch. Whether you are in the market for cutlery ranging from domestic/cooking knives to survival or self defense weapons out to exotic edged weapons, this is the place to go. I just placed an order on Tuesday, and it arrived 4 days later. Not the usual 7-10 working days (or longer) The order was professionally packaged, and the knife is of outstanding quality. (The M-48 cutlery line defines the standard) Prompt, courteous service, superb variety and reasonable prices. Too bad other business don't measure up.
Bill Hodges
Satisfied Customer

Tip for consumers:
Need a sharp edge-this is the palce

Products used:
knife

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi William!
It gives us much pleasure to know that you’ve chosen to shop with us again. Your kind words encourage us to continue doing our best to make sure every customer's experience is a stellar one. Thank you again and we look forward to your next visit!

Thumbnail of user ernestom141
1 review
1 helpful vote
July 14th, 2023

This company is trash i ordered a timber rattler knife for a gift even got the 2 shipping payed an Extra 30 dollars more it turns out is gonna be more like 4 days shipping i should've just ordered it from Amazon they promised me the same amount of days and free shipping, "People" never pay more for your order there a scam

Thumbnail of user danr1207
1 review
1 helpful vote
December 4th, 2021

I ordered an expensive black powder revolver from Budk about a month ago. I have no account, and ordered it as a guest. Well I got tired of waiting and checked the tracking #. There was problems with the shipping and the package got returned to sender, and I called customer service to sort out the issue. I called them on Friday, december 3, and on December 4, the very next day, I picked up my package from the post office. Great customer service.

Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Dan! Thank you for taking the time to share your feedback with us. We aim to provided our customers with not only great value but great service as well. We are happy to hear that our team is hitting the mark and thank you for choosing BudK!

Thumbnail of user benm691
1 review
1 helpful vote
August 24th, 2021

I've been getting monthly packages for a year now and I prefer them over battlebox any day. I recommend budk. Fast shipping great customer service.

Tip for consumers:
Get the 20$ a month one.

Products used:
All of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Ben!

We are glad to be on your preferred list! We thank you for taking the time to share your thoughts with us and we are glad to have you a part of the BudK family!

Thumbnail of user davidf3161
1 review
2 helpful votes
February 12th, 2022
Verified purchase

J'ai commandé le giant killer Bowie knife. Référence 17 BK4955.
J'ai reçu un autre couteau avec la meme référence.
Mais Budk a changé le couteau sans prevenir et à produit un bowie massif qui ne me plait pas et est assez moche.
Une poignée en plastique imitant un bois de cerf et la lame assez basique, pas du tout Ce que je voulais.
Le site internet montre un autre couteau. J'ai fais une capture d'écran.
Leur erreur est manifeste et ils ne veulent pas me rembourser intégralement.
Ils remboursent uniquement le couteau.
Assume ton erreur, tu es une grande boutique de couteau Mr Kadel!
89,99$ le couteau, 36,37$ de frais de port pour le Canada et 40,08$ de frais d importation.
Soit 166,44$!
Et en plus ils veulent que je le renvoie à mes frais! 36,37$ de plus!
Je reste de 72,74$ de ma poche et je me retrouve sans couteau?
Ils sont malins, il faut pas être débile pour comprendre que ça m'oblige à le garder, des bandits!
Ne commandez pas chez Budk, ils mentent, Je ne suis pas satisfait du tout et je vais en parler sur ma chaine YouTube pour que tout le monde soit au courant de leurs pratiques.
Vendeur pas sérieux, pas professionnel. DIFFUSEZ dans votre cercle que ceci soit connu de tous.
Mr Clint H Karel, vos ouvriers sont mauvais!
Merci de m'avoir lu.

Tip for consumers:
No refund, be advised...

Products used:
Big bowie knife killer

Service
Value
Shipping
Returns
Quality
Thumbnail of user adams1946
1 review
2 helpful votes
December 2nd, 2022

I ordered 3 items from BUDK. 2 arrived in a non descript shipping box. No problems there. However 1 item arrived in its original packaging and not a shipping box. This item was meant as a Christmas present and arrived at my house when the person who it was intended for was there. Not only did this completely ruined the surprise, but its also a very costly oversight. I brought this to the attention of BDUK's customer service team and the best they could do was an insincere apology. They weren't in the least bit interested in resolving the situation or making sure it wouldn't happen again. If you are planning buying any gifts for Christmas from here, I would strongly advise shopping elsewhere. Their prices can be matched almost anywhere and most companies I have shopped have better customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Adam!
Thank you for bringing this to our attention and we do apologize for any inconvenience. Packaging can differ dependent on certain products as they can be shipped directly from our manufacturers or from our warehouse. As we do understand your frustration, keeping our customers happy is our priority and we do hope for another opportunity to make this right for you in the future.

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Thumbnail of user kayd201
Kay D.
Typically does not respond to reviews

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