• BUDK

BUDK

Overview

BUDK has a rating of 4.18 stars from 445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BUDK most frequently mention customer service, good quality, and great prices. BUDK ranks 2nd among Knives sites.

  • Service
    36
  • Shipping
    37

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
3
Neutral
0
Negative
9
13
See all photos

What reviewers want you to know

Positive highlights

  • I have always been happy with budk customer service and ease of its website and app.

Critical highlights

No critical highlights yet

How would you rate BUDK?
Top Positive Review

“Awesome Delivery”

Kevin H.
7/27/23

Absolutely astounded as to the quickness of delivery, and the prices. Could not be Happier with the whole process and quality of their products. I will definitely be buying more in the future, you have a lifetime customer in me, and I will continue to sing your praise. Thank You for having such a wonderful company, in this day and age.

Top Critical Review

“Spent thousands on BudK, crappy mystery bag, no response.”

Christopher J.
12/15/23

I've spent thousands on BudK, mainly military gifts for my units, battalions and special occasions, bought a mystery bag for my son for Christmas as I have always done, garbage, checking barcodes, all the knives were listed for $6.98 on the website. Reached out to BudK, no answer.

Reviews (445)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (55)
Thumbnail of user kbjohnson707
1 review
0 helpful votes
February 16th, 2024

Sitting here with my cousin and his order of (4) bushmaster OTF knives was delivered. All (4) are gifts for family members and are identical. One knife is missing (2) screws and another knife is missing the blade. Shipping took (5) days. My cousin just got off the phone with BudK customer service and has to wait 3 days for a return shipping label then wait for them to receive the bad products they sent him and another 5 days to see if they send him what he originally ordered. All the while not offering him any compensation.
This company is a bad business!
Please take heed to this company before deciding to order from here.

Thumbnail of user mgysgtchrisjones
1 review
1 helpful vote
December 15th, 2023

I've spent thousands on BudK, mainly military gifts for my units, battalions and special occasions, bought a mystery bag for my son for Christmas as I have always done, garbage, checking barcodes, all the knives were listed for $6.98 on the website. Reached out to BudK, no answer.

Thumbnail of user bryanp578
1 review
0 helpful votes
December 19th, 2023

Ordered $190.00 in knives. Then received email saying if I did not call customer service to confirm I ordered it, order will be cancelled. When a person orders something why do you have to go thru loop holes to get the product? Cancelled my order and took my business some where else. Ordered from different source get product in 3days.

Thumbnail of user hellrazor9696
1 review
0 helpful votes
December 20th, 2023

Instead of following state and federal regulations. Budk thinks they can decide on their own and make their own regulations. I will never purchase anything from this company ever.

Products used:
Knifes

Thumbnail of user larryb2015
3 reviews
3 helpful votes
September 9th, 2023

I ordered an expensive package and was unable to change my address. I have had not but smoke and mirrors with everyone passing the buck. I refuse to use them again for this reason. Smokey Mountian knives will be getting my business...They wont back thier delivery and tell me to contact ups, ups says contact budk,a vicious circle. Im out alot of money with no help from them

Tip for consumers:
If I could give no stars or black ones for negative

Thumbnail of user lonnies102
1 review
2 helpful votes
April 14th, 2022
Verified purchase

Ordered from them and they shipped to wrong address. Called customer service and was told I ordered online so they could not help me. Asked to talk to a supervisor and I was told no. The quality of their product is very low, but it was fun and cheap for a little while, but when they mess up and just say oh well you are out of luck. I will never buy from them again

Tip for consumers:
If you have any problems with shipping or the product you are on your own and they won’t help

Products used:
None. They never arrived

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello Lonnie!
We are sorry to hear of any inconveniences faced while completing your original order. After further investigating for you, we were able to determine that the incorrect address was inputted when completing your online order. We are actively working with UPS to try and retrieve the order from the incorrect address. Once retrieved we will be able to reship to the correct address that you have provided us. We appreciate you allowing us the opportunity to assist and find a possible resolution. Communications with our Customer Support Management team will continue as we work together to address your concerns. Thank you for bringing this to our attention.

Thumbnail of user agueybanair
1 review
0 helpful votes
October 15th, 2023

I had an issue on a possible double payment pending in my account for a recent purchase. During the chat the associate advised me to send a screenshot of my statement showing the double deduction. There was no account numbers present but my name and the name of the institution were there as well the last 3 transactions. The email they told me to send it to ended up having the wrong extension! This is what is called a secuirty breach. The email never came back as a failed email meaning someone ended up with that screen shot without my authorization. When I asked to speak to a supervisor they gave me the contact information for their manager who I called 2x and sent 1 email to follow up with a breach in my personal security at the hands of their employee. I never got 1 follow up from them. Needless to say they lost a customer. Sharing this to share how they apparently feel about their customers' legitimate concerns.

Service
Value
Shipping
Quality
Thumbnail of user christopherw1263
4 reviews
6 helpful votes
September 8th, 2023

They offer a discount if you put in email but don't tell us the rules until they have your email.dum

Thumbnail of user brucef401
3 reviews
1 helpful vote
August 4th, 2023

Buy from a competitor is my recommendation. They refused to fulfil my order because I was a new customer. So several days delayed later, when I found this out, I spoke to them on the phone, confirmed everything, and they processed my order, right? No, nearly 3 weeks passed and no items. I emailed their customer service, and they admitted that the person on the phone messed it all up, and I have to re-order (that way we can do this all over again!) Terrible. I have never had this experience in my life, and I buy a lot of stuff. There are other businesses who sell the same or similar items. I will choose them.

Tip for consumers:
Poor customer service. No customer care. Incompetent people, and the cause problems, never tell you, and YOU have to track down the problem. If you don't do your own inquiry, they will never tell you that you are not getting your items purchased.

Products used:
I never received 2 orders!

Service
Value
Shipping
Thumbnail of user knifeslayerh
2 reviews
0 helpful votes
March 3rd, 2023
Verified purchase

This knife is too heavy for EDC, but it will find a space in my collection of folders. The ball-bearings provide smooth opening action. The knife closes easily. D2 tool steel is a good knife steel. The overall quality of the knife is good. The price is ok for a D2 folder with ball bearings. 4-Star knife.

Tip for consumers:
Buy this knife on Amazon. Amazon has good customer protection policies. Don’t use Budk

Products used:
Knives

Service
Value
Shipping
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello!
We are very appreciative of your overall satisfactory review. We strive to provide a great shopping experience for our customers and if there is anything we can assist with, we are always readily available to help with questions, orders and more. Thank you again for the review and we hope to have the opportunity to see you in the future.

Thumbnail of user erickr8
2 reviews
4 helpful votes
March 27th, 2022

Their smith clearly doesn't know the importance of cleaning metal and properly heat treating it. After just 2 uses on cheap 2x4 the hammer head broke off. You can see the rusted grain within the head where it tore clean off from. That's a very amateur move on their end. I'm a skinny guy and didn't even use half my strength.

Tip for consumers:
Really know your metal work and how to judge a tool/weapon before buying

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello Erick!
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further and kindly request for details of your order so our team may assist in making this right for you. Our team is readily available at webcs@budk.com and we look forward to speaking with you soon.

Thumbnail of user petet118
1 review
3 helpful votes
August 30th, 2022

Bought the giant killer bowie and that thing is Pakistani junk! They claim full tang but it's spot welded at the handle. Super bad work! Tried reaching out to Budk but they are just ignoring my emails now. Don't buy it from them!

Tip for consumers:
Don’t buy from them!

Products used:
Giant killer Bowie

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Pete!

Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. With our 100% satisfaction guarantee, we are more than happy to assist you with our return process to ensure we make this instance right for you. This is not a depiction of what we strive our products to adhere to and if given the opportunity, we would like to work with you to provide a satisfactory resolution for you. At your earliest convenience, please reach out to us at webcs@budk.com with your order details and we will move forward as soon as possible.

Thumbnail of user ernestom141
1 review
1 helpful vote
July 14th, 2023

This company is trash i ordered a timber rattler knife for a gift even got the 2 shipping payed an Extra 30 dollars more it turns out is gonna be more like 4 days shipping i should've just ordered it from Amazon they promised me the same amount of days and free shipping, "People" never pay more for your order there a scam

Thumbnail of user davidf3161
1 review
2 helpful votes
February 12th, 2022
Verified purchase

J'ai commandé le giant killer Bowie knife. Référence 17 BK4955.
J'ai reçu un autre couteau avec la meme référence.
Mais Budk a changé le couteau sans prevenir et à produit un bowie massif qui ne me plait pas et est assez moche.
Une poignée en plastique imitant un bois de cerf et la lame assez basique, pas du tout Ce que je voulais.
Le site internet montre un autre couteau. J'ai fais une capture d'écran.
Leur erreur est manifeste et ils ne veulent pas me rembourser intégralement.
Ils remboursent uniquement le couteau.
Assume ton erreur, tu es une grande boutique de couteau Mr Kadel!
89,99$ le couteau, 36,37$ de frais de port pour le Canada et 40,08$ de frais d importation.
Soit 166,44$!
Et en plus ils veulent que je le renvoie à mes frais! 36,37$ de plus!
Je reste de 72,74$ de ma poche et je me retrouve sans couteau?
Ils sont malins, il faut pas être débile pour comprendre que ça m'oblige à le garder, des bandits!
Ne commandez pas chez Budk, ils mentent, Je ne suis pas satisfait du tout et je vais en parler sur ma chaine YouTube pour que tout le monde soit au courant de leurs pratiques.
Vendeur pas sérieux, pas professionnel. DIFFUSEZ dans votre cercle que ceci soit connu de tous.
Mr Clint H Karel, vos ouvriers sont mauvais!
Merci de m'avoir lu.

Tip for consumers:
No refund, be advised...

Products used:
Big bowie knife killer

Service
Value
Shipping
Returns
Quality
Thumbnail of user adams1946
1 review
2 helpful votes
December 2nd, 2022

I ordered 3 items from BUDK. 2 arrived in a non descript shipping box. No problems there. However 1 item arrived in its original packaging and not a shipping box. This item was meant as a Christmas present and arrived at my house when the person who it was intended for was there. Not only did this completely ruined the surprise, but its also a very costly oversight. I brought this to the attention of BDUK's customer service team and the best they could do was an insincere apology. They weren't in the least bit interested in resolving the situation or making sure it wouldn't happen again. If you are planning buying any gifts for Christmas from here, I would strongly advise shopping elsewhere. Their prices can be matched almost anywhere and most companies I have shopped have better customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Adam!
Thank you for bringing this to our attention and we do apologize for any inconvenience. Packaging can differ dependent on certain products as they can be shipped directly from our manufacturers or from our warehouse. As we do understand your frustration, keeping our customers happy is our priority and we do hope for another opportunity to make this right for you in the future.

Thumbnail of user rays714
1 review
1 helpful vote
June 21st, 2022
Verified purchase

I ordered a knife on 6/15/22 and payed 25 dollars for 2nd day air. They refuse to refund me for shipping costs and I was hung up on by a customer service rep that was apparently having a bad day, at no point was I hostile or any bit angry. It's currently 6/21/22 and I just got a notification that the package was out for delivery. I would have accepted a discounted price for shipping I wasn't even expecting a full refund. I'm very reasonable and have never had anything bad to say about the company up until this point and it's saddening to know I have to find another company since I've been using them for goods for almost 10 years now.

Tip for consumers:
Do not expect your purchase to be on time or to be compensated for a late delivery

Products used:
OTF knife

Service
Value
Shipping
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Ray!
We are truly sorry about your recent shopping experience with us here at BUDK. Please reach out to webcs@budk.com with your contact information so that we have the opportunity to gather the information needed to accurately assist you. We value our customers and stand behind our customer service and would like the opportunity to make things right for you. We look forward to hearing from you.

Thumbnail of user johnc7474
2 reviews
2 helpful votes
February 7th, 2022

Very hard to get a order through with these guys. Even after spending hours emailing and taking with the agents, your order will still just sit. Then it gets canceled. All after confirming with them. Then they acknowledge they have dead codes. They acknowledge wasting your time. Will they offer to do anything about it? No. Even after my first order I realized how slow and hard it was so I paid for rush shipping. I paid for priority shipping and packing also. Did me no good. So I jumped through all the hoops. Got two emails telling me my order was confirmed. Spoke to agent that said she was noting my account and it was getting packed and shipped. Then days later the same agent just says so sorry we wasted your time. Bye.
Yeah I'm sorry you wasted my time too. Bye.

Tip for consumers:
Use a different company.

Products used:
They canceled my order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hello John!
We strive to provide great customer service when addressing any concerns and we apologize if we missed the mark there. Our Customer Support Manager has made attempts to make a connection but have been unsuccessful. We do hope to have the opportunity to make things right and kindly request you reach out at your earliest convenience. Thank you for bringing this to our attention and we look forward to assisting you soon.

Thumbnail of user terryb1482
1 review
0 helpful votes
March 15th, 2023

The shipping and ordering was fast and really good, however the quality of the product is not very functional. Very cheap and really nothing but a prop,even the Gil Hibbon "made" knife was a waste of money. I would buy disposable knives before anything from Budk again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Terry!
Thank you for choosing BUDK. We do appreciate your business and your feedback. It is with great disappointment to know that your shopping experience with us was less than satisfactory. We strive to provide great products at great prices but we do understand if we missed the mark that we are more than happy to review and work towards a steadfast resolution for you. With our 100% iron clad satisfaction guarantee, we are able to assist with a refund and/or return if needed. If you shall need any additional information on how we can help, please reach out to us directly with your order details and our Customer Support team will be able readily available to be of service to you! Thank you for bringing this to our attention and we look forward to speaking with you soon.

Thumbnail of user robertc4542
2 reviews
3 helpful votes
August 19th, 2021

I purchased a defective knife. The customer service telephone number was supposed to be on the invoice. It was not. I had to go on line to find the number. They sent me a UPS prepaid return sticker. I had to package it and take it to UPS. They did not reimburse for tax, shipping and handling, or package insurance. Bottom line the invoice was $44.36 and they reimbursed $32.30. The customer service ladies were pleasant but policy is policy. I recommend you take your business somewhere else.

Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Robert!

We appreciate you sharing your feedback and would be happy to take another look into this for you. We want to ensure the correct amount was refunded to you based on our return policy. Please contact us at webcs@budk.com with your purchase details so we may assist you further.

Thumbnail of user robertr3177
1 review
3 helpful votes
November 19th, 2021

I placed an order. Did not get confirmation of it. Vontacted them they claimed the order didn't go through. So I replaced my order.and was told the same thing. BUT three days later I ended up with both orders. They are living bastards. Watch out

Service
Value
Shipping
Returns
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Robert! We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to our Customer Support team with your order details and information at webcs@budk.com and we will be happy to look into this for you and rectify the issue.

Thumbnail of user autumnw77
1 review
2 helpful votes
December 23rd, 2021

I ordered the survival kit ammo crate valued at 140 and I just do not feel I got my moneys worth. The tent they put in there, I can get a better one on amazon for way cheaper! The rest was just little stuff that comes in every survival kit. I ordered this one specifically because everyone said it was so much better. I am not pleased

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi Autumn! We are sorry to hear that you did not find your recent purchase to meet your expectations. Each of our products are backed by our iron clad satisfaction guarantee and we would be glad to make this right for you. Please reach out to our Customer Support team with your order details and information at webcs@budk.com and we will be happy to walk you through our return policy if you would like. Thank you for sharing your feedback with us.

Thumbnail of user katherinek389
1 review
2 helpful votes
March 26th, 2022

I have ordered many times before but refuse to continue to support a company that supports the Let's Go Brandon mentality, with merchandise supporting the Traitor Trump.

Thumbnail of user williaml1690
2 reviews
3 helpful votes
September 14th, 2021

LOUSY SHIPPING DEPARTMENT, POORLY PACKED, MISSING KNIVES, EVEN WORST CUSTOMER SERVICE - THEY WERE IN THERE WHEN SHIPPED, USPS INVESTIGATION - WE'LL WAIT; NEVER HEARD FROM THEM AGAIN. BUY YOUR KNIVES ANYWHERE BUT HERE! DISGUSTED CUSTOMER!

Products used:
Accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user kayd201
Kay D. – BUDK Rep

Hi William!
Thank you for bringing this matter to our attention. We are sorry we failed to meet your expectations as the customer experience is something we take very seriously. We would appreciate the chance to make this right for you and investigate your feedback further. Please email us at webcs@budk.com and we will be glad to address your concerns.

Thumbnail of user jordanp257
1 review
4 helpful votes
August 21st, 2020

They charged me $76 for a product that I never received, then claimed they would refund me. Over a month later, still no refund. Complete scam, avoid if you don't want to literally throw your money away.

Thumbnail of user vrezht
1 review
3 helpful votes
February 10th, 2020

My beautiful Honshu sword came with one of the 2 screws on the handle missing. The sword has 2 screws, and 1 is missing, duh!
I liked the sword, didn't want to make big stink about it, just asked them to send me the missing screw.
That's when BudK started acting like zombie co. They kept insisting that I had to send the sword back for an exchange. A few e-mails and phone calls later I gave up, they'd rather waste everyone's time and their resources on irrational activities, instead of choosing the easiest, cheapest and fastest solution.
Customer disservice, that's what their customer service really is.

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Thumbnail of user kayd201
Kay D.
Typically does not respond to reviews

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