• BudgetPetCare

2018 CUSTOMER CHOICE AWARD

BudgetPetCare

Overview

BudgetPetCare has a rating of 4.49 stars from 448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BudgetPetCare most frequently mention customer service, free shipping, and online store. BudgetPetCare ranks 4th among Pet Meds sites.

  • Service
    77
  • Value
    72
  • Shipping
    76
  • Returns
    30
  • Quality
    74

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.1%
Positive
112
Neutral
3
Negative
4

Instant Feedback

37,209 reviews

21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Do not order from this BOGUS company they are in the UK all foreign customer service which do not help what so ever!
How would you rate BudgetPetCare?
Top Positive Review

“Great prices!”

Colleen B.
1/8/24

Great prices! Shipping to USA takes a bit longer (as one should expect :) but you save when you plan ahead. Canceling auto order is my only suggestion for improvement. Customers do not want to call, email or chat online to cancel upcoming auto ship orders. The online chat was easy enough so it won't keep me from auto order again when I need it. Thank you for affordable pet care products!

Top Critical Review

“What a terrible company, I'm getting with my lawyer and the Better Business Bureau”

Freddy C.
12/30/23

When I ordered from this company I was never aware my product was coming from Singapore, I found out later from the tracking, well it's now been 32 days and I still have not received my order and I'm starting to think it's a scammer site, they refuse to answer any of my emails and now it shows the tracking has stopped altogether, they guarantee delivery but actually never really follow up on that guarantee.stay far away from this company for your own good

Reviews (448)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet supplies (120) customer service (370)
Thumbnail of user deannav83
1 review
0 helpful votes
April 6th, 2024
Verified site experience

So far ok would love if company address was stated on the web site would make me feel more confident

Reason I chose this business:

I needed a specific product

Thumbnail of user ronnyc34
4 reviews
4 helpful votes
June 20th, 2022

Honestly a great shop! It's convenient to make orders once you've made an account, the prices are really good, and the customer care support is really helpful. The shipping had delays though, and it took almost 3 weeks to delivet, so I'll give it a 4 out of 5 stars.

Service
Value
Shipping
Quality
Thumbnail of user mikeg1808
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

Rated four stars, would have been 5, but shipments do take a while and often products are closer to expiration than preferred. Prices and site are both good.

Good pricing, sometimes products are closer to expiration,...
September 3rd, 2023
Verified site experience
• Previous review

Good pricing, sometimes products are closer to expiration, but usually OK. Shipping to US does take a while.

Reason I chose this business:

Prices are good. Some concern on the closer to expiration of the pet meds and shipping takes a while.

Lowest price for NexGard I have found
July 2nd, 2022
Verified site experience
• Previous review

Lowest price for NexGard I have found. Does take a bit on shipping, but if ordered well before needed you will be great.

Reason I chose this business:

Previous customer. Lowest priced, especially with the earned rewards.

Reason I chose this product:

Previous customer. Lowest priced, especially with the earned rewards.

Thumbnail of user chrisa1753
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review

Just try to ship it quick. Thanks.

GREAT STUFF
December 18th, 2022
Verified site experience
• Previous review
Great Job guys
August 11th, 2022
Verified site experience
• Previous review
Thumbnail of user sharonharrison19970
1 review
0 helpful votes
July 5th, 2023

Your kindness is a balm to all who encounter it.When you make up your mind, nothing stands in your way.

Thumbnail of user julieg891
1 review
0 helpful votes
April 5th, 2024
Verified site experience
• Updated review

Your sight is always user friendly. I appreciate the new combo offer you have on my dog's medicine.

Reason I chose this business:

I have shopped with Budget Pet Care before and have always been pleased with the service and prices.

Ease of ordering is great
February 15th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Previously used

Reason I chose this product:

Recurring products

Thumbnail of user joeg1698
1 review
0 helpful votes
April 15th, 2024
Verified site experience
Reason I chose this business:

Suggested by a friend

Thumbnail of user harveyg123
1 review
0 helpful votes
April 5th, 2024
Verified site experience
Reason I chose this business:

No significant reason

Thumbnail of user davem1826
1 review
0 helpful votes
April 15th, 2024
Verified site experience
Reason I chose this business:

I'ts the place on the internet that had the best value

Thumbnail of user stephent988
4 reviews
0 helpful votes
April 15th, 2024
Verified site experience
• Updated review

Everything was OK. Notice and increase in price od 12%

Reason I chose this business:

Because it is easier to reorder and usually your prices are lowest or near the lowest

Not now I'm busy
August 13th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Because I've order from you before

Reason I chose this product:

Was told to

Thumbnail of user amanday762
1 review
0 helpful votes
April 6th, 2024
Verified site experience
Thumbnail of user kennethz58
1 review
0 helpful votes
April 7th, 2024
Verified site experience
• Updated review
It was fine
January 5th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Past experints were fine

Good as usual
October 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Past was good

Thumbnail of user lindao1662
1 review
0 helpful votes
April 7th, 2024
Verified site experience
Reason I chose this business:

Already a customer

Thumbnail of user markq564
1 review
0 helpful votes
April 7th, 2024
Verified site experience

I have used your company previously and was very satisfiied. Things did not go as smoothly this time.

Reason I chose this business:

Previous Experience

Thumbnail of user dannyt17
1 review
1 helpful vote
August 6th, 2015

Fleas are active in Florida for almost all 12 months. Living here with a cat is a tough job. One day your cat is all healthy and the other day, from nowhere you will find fleas on her. This happens with my cat all the time. I use Capstar for these abrupt flea infestations in my tabby. I usually bought this treatment from a local store. After browsing through some of the online pet supplies store, I realized how much extra I spent buying stuff from local stores. Budgetpetcare had the best prices to offer from what I browsed and I decided to order Capstar. I received the order in 9 days and worked just as efficiently as a tablet from the store works. Capstar has always been an instant flea buster for my feline, but Capstar from Budgetpetcare is an economical flea buster! Thank you guys! I’ll soon buy some more supplies from your store!

Thumbnail of user allysonj6
1 review
2 helpful votes
June 3rd, 2019

People compare cheapness with being inferior in quality but the truth is, not everything that is cheap, is of poor quality. For instance, this pet care site! The products they sell are super cheap and affordable and at the same time, the quality is incredibly good. And I say this after only using some of the products on my dogs. It has helped my pal immensely and I don't see any reason why I shouldn't continue shopping from here. Price and quality, both are good. It's a win-win situation for me.

Thumbnail of user jessicap23
1 review
0 helpful votes
April 21st, 2014

I have been using Advantage II for couple of years on my two dogs but I usually end up paying more. However, recently I found Budgetpetcare.com - an online pet store. I was amazed to see that it is offering brand products at cost-effective rates. Instantly, I ordered bulk pack of Advantage II along with dewormers and saved a few bucks.

Thumbnail of user crystalc328
2 reviews
1 helpful vote
July 29th, 2020

In the times that we are living in, it has become relatively harder for us to go out and shop and wait in long queues. I am glad I found this reliable pet supplies store that sells a wide range of supplies for my dogs and cats. Despite the pandemic, I am happy to know that they are working their socks off just to keep our pet's safe. They have been delivering my goods well within stipulated time and I cannot thank them enough. Really amazing to say the least. Thank you!

Thumbnail of user jimm724
1 review
1 helpful vote
March 11th, 2014

I have been buying pet products from them for 3 years. I haven't had any problems with their products or shipping. I buy from them because they have very competitive prices and shipping is always free. They have a shipping guarantee that if you don't receive your order they will reship it also at no charge. I'm very happy with their pricing, service, & product.

Thumbnail of user markb1212
2 reviews
2 helpful votes
June 12th, 2019

I have made numerous purchases of Frontline for my cats from Budget Pet Care. I will continue to do so. The products are good quality at an affordable price.

Thumbnail of user amandat379
1 review
0 helpful votes
June 13th, 2020

Earlier this online site used to take longer to get products delivered but since the last couple of months, they have really improved on their services! Thanks to this online store, I no longer have to worry about my cats! They're all completely safe and free from parasitic infestation.

Thumbnail of user sandyt6
2 reviews
3 helpful votes
May 2nd, 2013

Best price that I found for what I was looking for. I have my own pets, a pet sitting business and also do rescue. Rescue is great for the heart, but not the wallet so good prices are a must. Ordering was easy and I got the product just as promised. Nice follow up on my email inquiry with a phone call. I have already recommend them and will continue to do so. Especially with flea season approaching where I live.

Thumbnail of user christopherh35
1 review
0 helpful votes
April 15th, 2014

For arthritis in my 3 cats and 2 dogs, I treat them usually with Joint Stress. To get this authentic homeopathic product I order it from budgetpetcare only. Their excellent customer service and refund policy has always amazed me.

Thumbnail of user barbarau756
1 review
0 helpful votes
April 6th, 2024
Verified site experience
• Updated review
Easy to find
April 12th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Low price and free shipping.

Thumbnail of user cathip
1 review
1 helpful vote
June 10th, 2014

The website always has the best prices on Flea and Tick treatments for Pets as a a lot of extra deals. Shipping is very reasonable.

Sitejabber for Business

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From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com

Business History

Serving since 2000

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically responds within 5 days

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