• BudgetPetCare

2018 CUSTOMER CHOICE AWARD

BudgetPetCare

Overview

BudgetPetCare has a rating of 4.49 stars from 448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BudgetPetCare most frequently mention customer service, free shipping, and online store. BudgetPetCare ranks 4th among Pet Meds sites.

  • Service
    77
  • Value
    72
  • Shipping
    76
  • Returns
    30
  • Quality
    74

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 94.1%
Positive
112
Neutral
3
Negative
4

Instant Feedback

37,377 reviews

21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Do not order from this BOGUS company they are in the UK all foreign customer service which do not help what so ever!
How would you rate BudgetPetCare?
Top Positive Review

“Great prices!”

Colleen B.
1/8/24

Great prices! Shipping to USA takes a bit longer (as one should expect :) but you save when you plan ahead. Canceling auto order is my only suggestion for improvement. Customers do not want to call, email or chat online to cancel upcoming auto ship orders. The online chat was easy enough so it won't keep me from auto order again when I need it. Thank you for affordable pet care products!

Top Critical Review

“What a terrible company, I'm getting with my lawyer and the Better Business Bureau”

Freddy C.
12/30/23

When I ordered from this company I was never aware my product was coming from Singapore, I found out later from the tracking, well it's now been 32 days and I still have not received my order and I'm starting to think it's a scammer site, they refuse to answer any of my emails and now it shows the tracking has stopped altogether, they guarantee delivery but actually never really follow up on that guarantee.stay far away from this company for your own good

Reviews (448)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet supplies (120) customer service (369)
Thumbnail of user lauries413
2 reviews
0 helpful votes
April 15th, 2024
Verified site experience

Last night I added product to cart. Got on today at lunch and it is gone. Had to look for it again.

Reason I chose this business:

Because you have what I need

Thumbnail of user nicolah4
2 reviews
5 helpful votes
December 14th, 2022

I have yet to receive the products so I cannot comment on them. However they deducted twice from my bank account which is totally unacceptable and very concerning. My card was also hacked 4 days within a few days of ordering from them.

Thumbnail of user loisi32
1 review
0 helpful votes
April 15th, 2024
Verified site experience
Thumbnail of user carlyj1
1 review
4 helpful votes
July 20th, 2012

I ordered Frontline Plus back in May and received something called frontline combo I called and emailed and got told they are the same product just different packaging. So i used it on my cat. Its now july and the product isnt working as well as i hoped. So i emailed budget pet care who to my shock after reading reviews on here said they can help. They took about a week to come back to me but offered a solution and I will probably try something else now as my cat doesnt seem to like frontline... i wouldnt right this company off as a scam..

Thumbnail of user stephenp1816
1 review
0 helpful votes
April 16th, 2024
Verified site experience
Thumbnail of user sandyl9
1 review
2 helpful votes
July 25th, 2012

I ordered Frontline PLUS for Cats and got something called Frontline Combo for Cats, it took ages to get to me but when I called I was told they are in Canada so it takes time to get through customs... i still ended up going to wallmart and buying some to keep me going. They assure me the product is the same. It does say its made by merial and i checked the box i got from walmart the only difference really is the weights as where they send it from does it in kgs, to be honest though long as my cat sammie is flea and tick free im happy to use it..

Thumbnail of user jaquiem
46 reviews
309 helpful votes
July 13th, 2020
Verified purchase

Updated review:

I cannot remember ever waiting so long for one of their shipments to arrive. It has been FIFTEEN days since I placed a $240 order for flea meds for our three dogs, and the Global Tracker estimates another 8 days to arrive. Beyond the time it now takes (because on some things, if you plan successfully, you can wait), their "tracking" system sounds like a SCAM. Basically, you pay extra for a tracking number - which they do not give you unless you contact them for it.

I am beyond sad that a really, really good business has gone the way of 'down the drain'.

-------------------------------------------------------------------------------------------
Original Review:
A few years ago, in looking for a lower cost option as to where I could obtain my pet's heartworm preventative, I came across a site which had been opened by a couple of veterinarians and which did not need prescriptions, and where the items they sold were purported to be the "REAL" and "EXACT" products you would get at your vets. The reviews, although not many, were positive. Although wary, I figured I would take the chance and see what it was exactly that I received.

I placed an order for one pet only, waited for about a week, and then received the heartworm preventative I had ordered. I immediately compared both internal and external packaging. I looked for misspellings in their directions, ingredients, etc. It passed the test in that the packaging was pretty much identical. Still with a little bit of trepidation, I administered the first monthly dose to my dog. No issues. I then ordered from them a couple of more times before they closed. In their closing messages however, they recommended BudgetPetCare. Well, based on the recommendation from where I had been happy shopping, I visited BudgetPetCare's site, and immediately felt comfortable ordering from them. Again, not only was it recommended from a company who had established itself as what they said they were, but I liked their website layout; their no-frills, informative pages; their prices; and their money-back guarantees.

I placed the first of a few orders through them, that very day.

That was a couple of years back, and I have been satisfied with every purchase since then.

If there is one (minor) thing to be aware of, it is the number of promotional emails you receive from them once you order. It may be less or more of a problem for you, depending on how much of a pet peeve receiving unsolicited email is for you personally, but it was just this side of annoying for me. On the flip side, I would not recommend unsubscribing from them, because they always contain coupon codes, and the like, to save you a few extra dollars off of their already low prices.

In short, I cannot recommend them enough! Unfortunately, it is a sad fact of life that some pet owners find it difficult to decide between keeping up with the cost of their pet's well-being and paying the light bill (or in some cases, a new set of earpods). BudgetPetCare HELPS!

*******************************
EDIT:
Needed my dog's Heartgard, so I prepared to order it from BudgetPetCare, and discovered they have begun to carry something called NuHeart. Researched it and saw it was supposedly a 'generic' Heartgard, and a lot less $$. Ordered it expecting it to take over a week, which was fine, but it arrived in 5 days, which was nice. I read the inserts for both types (based on dog weights), felt comfortable giving it to my dogs on August 18th (17 days ago) and have seen no adverse reactions. The one minor detractor is that it comes in little pills versus the meat-like chunks that Heartgard come in and which my dogs seemed to prefer. On a good note, the pills are easily given (my dogs did not just volunteer to eat them) and they are also water-soluble from what I read. See new pictures.

Tip for consumers:
If you can wait (sometimes up to, or over a month) for delivery, prices are still okay. If you urgently need the products / items, DON'T order from here.

Products used:
Pet Meds

Service
Value
Shipping
Returns
Quality

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From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com

Business History

Serving since 2000

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically responds within 5 days

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