Budget Heating and Air Conditioning has a rating of 4.7 stars from 3,950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Budget Heating and Air Conditioning most frequently mention customer service, air handler, and great price. Budget Heating and Air Conditioning ranks 148th among HVAC sites.
This company responds to reviews on average within 5 hours
Chris did a great job getting my heater kit fast! He sent me numerous emails letting me know how the process was going and where it was in delivery
It was my technician that found the necessary part on this site, so I purchased it here. He wasn't happy with the price, but it was cheaper than replacing the entire unit for me. That extra 20% surcharge for expedited shipping seems excessive. Also, that I had to pay for taxes outside of the payment plan made through Affirm was also suspect. Since I had to follow up on why the unit hadn't yet been shipped and was given that reason, I feel it caused an unnecessary delay. It was a heating unit and I had to endure a week of weather in the 40s without it. Finally, there was a disconnect between the shipping time frame given to me by the person at Budget. Thankfully, I received the item a day after speaking with them and not the later date. I had hoped since we were all in Florida, this would have been a more streamlined process. I do wonder if the very similar looking part I saw on Amazon, for less, would have arrived faster. Especially because the tech realized this was a bit different than what he expected. I am grateful that he was able to make it work. In summary, I am grateful overall, but wish this had been a smoother process.
Chris did a great job getting my heater kit fast! He sent me numerous emails letting me know how the process was going and where it was in delivery
This order was fine except the 14 inch collar which was cheaply made and unable to use.
I think it might work too well. When we received it, the weather was cold with snow. It took us a while to get it installed, we had to re-work our ductwork and add to the plenums we had. When we finally got to the part of attaching the heat pump to our house, it went very smoothly and easily with no issues. Pairing it with a smart thermostat was very easy. Almost immediately after we started using it, the weather cleared up, it got warm and sunny. Maybe we installed it backwards. Anyway, it's quiet and it's heating the whole house, I can't wait to see how well it cools. Kudos to Juan, he was very helpful.
I got my bottle of freon quickly. Bottle is smaller than expected. At 28 oz, you are topping off the system. Try that, and then get a 5lb bottle if whole system is dry. Guage is good quality. Be sure to remove tube from bottle after charging first, not tube from AC, to avoid refrigerant leak.
Everything was smooth, company took their time to work with me even when some parts ordered were on backorder.
Great customer service. Very reasonable prices. Friendly service. Knowledgeable technicians
All my many questions were answered in a way I understood without being condescending. New heating element works great and fit our ancient package unit perfectly.
Budget Heating and Air was excellent to deal with. They had the heat pump system I wanted in stock and shipped it in a timely fashion. I would order from them again if I'm in need of HVAC equipment.
Horrible customer service and no respect for your time. Give a 2 hour window and when you ask for an eta after they are 2 hours late they don't even respond to you. So then wait another 2 hours and still no response. So made appointment with different company. Wasted whole day for them to do absolutely nothing and no response not a sorry or a common curtesy call or text to say they were behind or anything.
It was my technician that found the necessary part on this site, so I purchased it here. He wasn't happy with the price, but it was cheaper than replacing the entire unit for me. That extra 20% surcharge for expedited shipping seems excessive. Also, that I had to pay for taxes outside of the payment plan made through Affirm was also suspect. Since I had to follow up on why the unit hadn't yet been shipped and was given that reason, I feel it caused an unnecessary delay. It was a heating unit and I had to endure a week of weather in the 40s without it. Finally, there was a disconnect between the shipping time frame given to me by the person at Budget. Thankfully, I received the item a day after speaking with them and not the later date. I had hoped since we were all in Florida, this would have been a more streamlined process. I do wonder if the very similar looking part I saw on Amazon, for less, would have arrived faster. Especially because the tech realized this was a bit different than what he expected. I am grateful that he was able to make it work. In summary, I am grateful overall, but wish this had been a smoother process.
* Budget Heating and Air Conditioning attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I just received my replacement for a broken heater and it is also broken.
Ordering was easy. Budget Heating contacted me to ensure the order was correct and walk me through the process of receiving the items. Two mini-splits arrived in good shape and on time. Project is underway!
Friendly and easy service for my purchase. In state delivery was within a week. I will reccomend and use them in the future.
Yes I received my order it was a week late AND Damaged, it looks as though Yellow freight dropped the package causing severe bending of the top piece of metal…I didn't notice it till I actually opened the box and plastic wrap
Hi Norman,
Sorry to hear you encountered damage. Please contact our office at 813-885-7999 and ask for the Freight Claims Department.
Budget Heating
I ordered 2 Gree Flexx systems for my house. Budget had the best pricing and fast flexible shipping. When one of the heat pumps was damaged during shipping, Budget even got a new one out to me in time for my installation date. Highly recommended both Budget Heating & Air and the Gree Flexx system (it's incredible).
Hi Ben,
Thank you for your review and purchase! We are sorry to hear you experienced damage in transit however we are glad our team solved the issue for you quickly!
Thank you again!
BudgetHeating.com
Ordered heat strip from budget and they delivered, quick and kept me informed
I scheduled Budget Heating and Air to come for a diagnostic report on my existing A/C source on Monday 9/10/2022. On Sunday my A/C system went out. Budget owner, Scott, came on Monday, reviewed my issue and had service men there the same day. It was fixed and cool in under 2 hours!
They were great! I highly recommend this company. Barbara and Larry C.
Hi Barbara,
As much as we would like to take credit for this review I believe you left the review with the wrong company. We do not perform any labor work we are a reseller of the brands out of Tampa, FL and Houston, TX.
Best wishes and glad your AC is up and running!
Budget Heating and Air
The Team in Houston location did an amazing job. I recommend their service to anybody working on their AC systems
* Budget Heating and Air Conditioning attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
VIC WORKED WITH ME FOR A WEEK TO PURCHASE THE PROPER HVAC SYSTEM AND TO GET AN INSTALLER. HE WENT BEYOND NORMAL SERVICE TO HELP ME. INSTALL TOOK ONLY 3 1/2 HRS FOR A COMPLETE INSTALL, INCLUDING OLD SYSTEM REMOVAL. VIC AND THE INSTALLER SHOULD BE PROPERLY RECOGNIZED
Hi William! Thank you for your business and review! We will share your feedback with the installer and Vick.
BudgetHeating
Excellent phone service and technical support. Furnace arrived when it was expected and not damaged. Really appreciate the great customer service.
Budget heating and air did a great job. They did everything as promised. They communicated well. They helped me with questions and they followed up. The AC unit was delivered on time. Everything was top notch.
When my item arrived. I noticed some slight damage to components. I emailed them photos and a description of it. They quickly replied and shipped replacement parts free of charge. I will definitely use them again.
Hi Mark! Sorry to hear you had damage but we are glad to hear our team made it right! Thank you for your business and trust.
All equipment in good shape.trucking guy rolled pallets into my garage. Good company!
Budget Heating and Air sells direct to the public at wholesale prices through all of North America! We stock and sell anything from a small service part such as a capacitor, transformer, or motor to full heating and air conditioning systems. If your need is small or large we have you covered from 1 ton to 25 ton units we have your back. Come into our Tampa, FL or Houston, TX store pick out and leave with your part or system today. Here Monday through Friday 7:30am to 5pm EST to serve your needs!
Budget Heating & Air Inc has been in business since 1992 with our Corporate office in Tampa, FL. Our Houston, TX branch conveniently located on West side of town near I-10 and 99 was opened in September 2017 as an expansion of our operations. Our facilities feature massive warehouses and showrooms. We are open to the public & contractors and have same day pickup available with HVAC brands such as Goodman, Rheem, Bard, Grandaire, Daikin, DiamondAir, and many more in stock 5 days a week M-F. Our prices are hard to beat and we are proud to offer a full line of heating and Air conditioning supplies and tools. Our company has fulfilled over 90,000 orders worldwide! Budgets customer service, expertise, and prices set us apart in the HVAC industry.
Hi Terry,
We are truly sorry you experienced this issue with the freight carrier at time of delivery. Please keep in mind they are not employed by Budget Heating and Air. We have freight agreements with over 12 Freight Carriers nationwide. However we are more than willing to jump in and find out what happened and hopefully get you some compensation for lost time. Please call us at 813-885-7999 and ask for the Freight Department or a member of management and we would be happy to assist you any way we can.
Budget Heating