• Buckheadcollision

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Overview

Buckheadcollision.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Buckheadcollision.com ranks 163rd among Auto Repair sites.

How would you rate Buckheadcollision?
Top Critical Review

“Terrible customer service”

vin q.
4/11/21

My insurance company suggested I use this place and it was a terrible mistake. I had damage to both sides of my vehicle and they quoted me 5-6 days to get fixed. After 8 days they call me to tell me they totally forgot about the other side and would need it for another 3-4 days (which actually was 7). So that's more rental money that I had to pay for and they didn't seem to care at all. Weren't apologetic and didn't even offer to cover that extra time in the rental since it was their fault. I asked if they could at least do a percentage off of the deductible which they said no to. So basically they put their customers out from their own mistakes and show zero sympathy nor try to work with the customer to make the issue better. I'd never go here again and am going to make sure no one I know goes here as well. Terrible customer service and only decent body work. Don't go here!

Reviews (1)

Rating

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Thumbnail of user vinq
1 review
0 helpful votes
April 11th, 2021
Verified purchase

My insurance company suggested I use this place and it was a terrible mistake. I had damage to both sides of my vehicle and they quoted me 5-6 days to get fixed. After 8 days they call me to tell me they totally forgot about the other side and would need it for another 3-4 days (which actually was 7). So that's more rental money that I had to pay for and they didn't seem to care at all. Weren't apologetic and didn't even offer to cover that extra time in the rental since it was their fault. I asked if they could at least do a percentage off of the deductible which they said no to. So basically they put their customers out from their own mistakes and show zero sympathy nor try to work with the customer to make the issue better. I'd never go here again and am going to make sure no one I know goes here as well. Terrible customer service and only decent body work. Don't go here!

Products used:
Auto Body repair

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