• BTCapital

Overview

BTCapital has a rating of 2.78 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. BTCapital ranks 364th among Cryptocurrency Other sites.

  • Service
    39
  • Value
    39
  • Shipping
    20
  • Returns
    21
  • Quality
    37

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
How would you rate BTCapital?
Top Positive Review

“Very good customer service”

Charlotte S.
4/2/21

Very good customer service, attentive, proactive and friendly. I've been in the game for more years than I care to look back on and switched to online execution with the earliest platform available. The technology has improved out of sight since and of all the various brokers I was pleased to deal with, BTCapital has impressed the most. Both the free platform and ProRealTime are exceptional and support for even the slightest issue is simply outstanding.

Top Critical Review

“This is a MASSIVE SCAM.”

Julius W.
1/24/22

This is a MASSIVE SCAM. Reimburse Solutions tech had exposed their shady dealing to me and my colleagues last month, we took legal actions as well which prompt them to release our funds, I will advise victims should do the same and not lose hope.

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user charlottes266
1 review
0 helpful votes
April 2nd, 2021

Very good customer service, attentive, proactive and friendly. I've been in the game for more years than I care to look back on and switched to online execution with the earliest platform available. The technology has improved out of sight since and of all the various brokers I was pleased to deal with, BTCapital has impressed the most. Both the free platform and ProRealTime are exceptional and support for even the slightest issue is simply outstanding.

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Value
Shipping
Quality
Thumbnail of user adamm843
1 review
0 helpful votes
March 30th, 2021

For a beginner this site is a wealth of knowledge, and the low monthly investment amounts available opens up a multitude of investment fund opportunities to suit all pockets.
I've been a customer for many years now. BTCapital have allowed me to manage all my investments in one place cost-effectively and conveniently.

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Thumbnail of user patrikj5
1 review
1 helpful vote
March 8th, 2021

Easy to use interface, 1 VIP trade every month (perfect for infrequent investors/traders, easily accessible information to make intelligent investing decisions. This is a great platform for beginners however still of great value to those with more experience.

Thumbnail of user otisd10
1 review
0 helpful votes
April 22nd, 2021

All in all my experience with stock/trading (previous companies etc) has been a nightmare. The agent from btcapital who took my call today could not have been more helpful in assisting me. People are often quick to complain but not as quick to praise. I would like to praise this agent for being patient, understanding and helpful. An asset to btcapital and highly recommendable.

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Thumbnail of user dinjal
1 review
0 helpful votes
April 4th, 2021

Always receive the best advice and service from these guys. I had a couple of questions regarding an Apple trade and they helped me out quickly, efficiently and with respect. Very helpful. Thank you.

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Thumbnail of user mickl36
1 review
0 helpful votes
March 21st, 2021

With a Trading Account, I've put my trust in btcapital with my current and future finances.
Trades online have never been a problem for me, the btcapital portal is easy to navigate around, my portfolio is easily accessible and I can manage it without issue.
The rest of the open website is a great source of information and advice and it's always my first place to go before hitting the market.

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Thumbnail of user lizziep7
1 review
0 helpful votes
April 24th, 2021

Awesome mutual funds returns. Very reliable. Easy to use. Cool website & platform. Very secure yet quick to log in. What else can I say?

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Thumbnail of user markm3085
1 review
0 helpful votes
April 11th, 2021

Had a query regarding cash withdrawals - the call was answered very promptly and I was assisted by a customer service agent. Who was friendly and efficient in resolving my query.

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Thumbnail of user chloem99
1 review
1 helpful vote
March 25th, 2021

Customer for over 4 years, very satisfied, great service and website, the first company to give discounts on funds and share their trail commission

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Value
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Thumbnail of user markd2005
1 review
0 helpful votes
April 16th, 2021

For a very complex matter this is a really simple online trading platform to use. You can get lots of data from your account manager and receive regular reports on your investments and new trading signals.

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Thumbnail of user megp50
1 review
0 helpful votes
March 21st, 2021

Easy to set an account up for a novice and once shares purchased nice to see through the app their daily performance, will be using btcapital again.

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Thumbnail of user joshk294
1 review
0 helpful votes
April 11th, 2021

I ahd a problem with the transfer of some shares into my account from another company. Mohammad was able to give me the information I needed in an efficient and helpful manner.

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Thumbnail of user iainp6
1 review
0 helpful votes
April 2nd, 2021

Within minutes of my account being opened the manager of my account called me to ask me about how he can help me. Very impressed considering the size of the business that they are that personalized. The platform is great, and comprehensive selection of markets, good customer service.

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Thumbnail of user miket1221
1 review
0 helpful votes
April 9th, 2021

Today I was helped by customer support. I needed to change my bank details and he took me through the process step by step. He was very helpful, patient and I managed to get there in the end. Excellent service.

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Thumbnail of user elliew66
1 review
0 helpful votes
April 9th, 2021

Had an issue processing a withdraw. Customer Service was excellent and sorted the problem straight away.

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Thumbnail of user adelec37
1 review
0 helpful votes
April 11th, 2021

Amazing experience, was struggling to log into my account and had help from Jacob B, was in my account and all sorted within 15 mins. Happy days!

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Thumbnail of user alexr574
1 review
0 helpful votes
April 15th, 2021

Really efficient service and dealings, staff excellent when calling on the phone. Good website and good mail correspondence.

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Thumbnail of user larissaa13
1 review
0 helpful votes
April 5th, 2021

I have been with btcapital for a few months now and I am so happy with the service they offer. Every time I have called in for assistance the staff I have spoken with have been outstanding (and I very rarely give such praise). Thank you and keep up the fantastic service.

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Thumbnail of user juliusw38
1 review
0 helpful votes
January 24th, 2022

This is a MASSIVE SCAM. Reimburse Solutions tech had exposed their shady dealing to me and my colleagues last month, we took legal actions as well which prompt them to release our funds, I will advise victims should do the same and not lose hope.

Thumbnail of user svenw14
1 review
0 helpful votes
March 21st, 2021

I have always found the staff very helpful, able to answer all my questions clearly and assist me to manage my account

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Thumbnail of user daanb7
1 review
0 helpful votes
March 22nd, 2021

A really unobtrusive way of investing, simple to understand and easy to follow your funds/investments on a daily basis. They were recommended to me by my daughter who works in an investment bank which in itself says a lot. I wouldn't hesitate to recommend it.

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Thumbnail of user joeiw
1 review
0 helpful votes
April 11th, 2021

My money is safe with you and it's easy to log into your website. Great platform, information, charting, analysis, fast execution

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Thumbnail of user andrewf680
1 review
0 helpful votes
April 18th, 2021

I believe btcapital are one the best online live stocks and shares on the Internet. Helpful, professional and effective.

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Thumbnail of user darwinl16
1 review
0 helpful votes
January 10th, 2022

At first I was very skeptical about investing with them, until I gave it a try not knowing that they are set of con-artist who steal people's money. They stole every dime I invested with them, I would have ended up been depressed if I didn't get the great opportunity to have zenithesse save me.

Thumbnail of user laurenh398
1 review
0 helpful votes
April 9th, 2021

Rang this morning spoke to my account manager very helpful pleased with the service. He answered my queries and explained clearly to me the course of action to rectify my problems Thank you

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Company Representative

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Nicholas G.
Typically does not respond to reviews

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