• BrotherJet

Overview

BrotherJet has a rating of 3.91 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrotherJet most frequently mention phone case. BrotherJet ranks 21st among Printers sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Quality
    4
1
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What reviewers want you to know

Positive highlights

  • I have a printing company in Greece and I purchased the BrotherJet BR-S1800 flatbed printer

Critical highlights

No critical highlights yet

How would you rate BrotherJet?
Top Positive Review

“Technician”

Dule K.
1/29/20

I work as a technician with artisjet printers during last 4 years, mainly on promotions, outside events and night clubs. My honest opinion is: solid printers, excellent print and durability in all possible conditions.

Top Critical Review

“Be aware- stay away from this company”

David G.
7/16/19

Their product is completely screwed up and does not justify the price spoiling at best after a month. Try to help you online and there is no replacement for a new product after you've wasted a lot of money. The first time it happened to me. In short, look for another company. They are not worth even $ 10.

Reviews (22)

Rating

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Reviews that mention popular keywords

printer (15)
Thumbnail of user dulek
1 review
2 helpful votes
January 29th, 2020

I work as a technician with artisjet printers during last 4 years, mainly on promotions, outside events and night clubs. My honest opinion is: solid printers, excellent print and durability in all possible conditions.

Thumbnail of user luisp155
1 review
2 helpful votes
December 10th, 2019

Tengo experiencia de trabajar con estas impresoras durante años y el resultado en general es muy bueno, sistemas fiables, buena relación calidad precio, disponen de un soporte técnico ágil y efectivo a la hora de solucionar cualquier incidencia.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julye
1 review
4 helpful votes
December 4th, 2019

I think they are good, don't know why someone said bad. The printer has been worked for almost 2 year, until now it's good. And when get issues, Jerry always help us to fix. Thx them. Actually I was invited by Ms Candy, she said they need our help to say the truth, so that's why I'm here.

Thumbnail of user aladinb2
1 review
5 helpful votes
December 3rd, 2019

We have Brotherjet machine for the past 3 yrs, and that is the best investment in our shop. We are using him for promotional items and gifts. Great machine, great colors and the best support

Service
Value
Shipping
Quality
Thumbnail of user zoranp10
1 review
0 helpful votes
January 29th, 2020

We used Artisjet 3000 and As business grew we bought Artisjet 5000 and yes now we are happy with production of Artisjet 5000, also we Are satisfied with support

Thumbnail of user karlk89
1 review
0 helpful votes
January 7th, 2020

We have bought artis 3000U from brotherJet for our home-based business, so far there are no problems.

Thumbnail of user orceg
1 review
4 helpful votes
December 5th, 2019

Wow, i am shocked by the reviews here.
Well, I am going to buy a printer and have been looking at artisJet as I met them in FESPA in Kolon, Amsterdam, Berlin, Munich in the recent four years... I thought their printers are good specially this year, in Munich I saw the amazing part with new printers.
Cause I've seen how they print. And the printing effect
Seems good. Embossed, varnish, braille, even large luggage in a uneven surface. Their staff patiently showed us everything we were interested in. So as you know, I just had a good
Impression of this company and I almost place an order. ButI saw some bad comments here in accident...
Now I just feel confused, is this a right decision to cooperate with this company? Are there any Macedonian or someone from Europe nearby me who works with their machine? I really need your commends about the decision..

Thumbnail of user marcust69
1 review
8 helpful votes
December 4th, 2019

I was very skeptical before I bought my printer (Artisjet 3060U), but the sales rep sent me the phone number of someone else who had one of their printers in the same country (Australia), and after speaking to him I felt sure enough to purchase as he had had a good experience.

Shipping was quick and set up support adequate (there was a bit of mixed messages sometimes between the documentation that came with the printer and what tech support was saying, but it was all up and running within a day).

One issue I did have initially was problems on cold mornings (if the room temperature was under 15 degrees celcius), but once I realised this was the cause of the problems it was easy to resolve with a heater and thermostat!

I use the printer on average 3 - 4 days a week and approx 4 - 6 hours per day since I bought the printer one and a half years ago. It has completely transformed my business. I had previously been using an ink transfer process which was very labor intensive and gave a result that was not so great. This printer has saved many hundreds of hours of tedious work and has increased the quality of my product enormously.

I have had a few minor issues, but tech support is very responsive and has been able to provide instructions to solve every problem.

It is worth noting you do need to perform maintenance (weekly and quarterly in addition to daily checks) and be prepared to replace parts yourself - if you expect it to plug and play like an off the shelf laser printer you will be in for a surprise, but if you are willing to put in the small amount of work that is required you will be repaid with a very high quality product for a very decent price.

5 stars for sure!

Thumbnail of user veljkok
1 review
9 helpful votes
November 27th, 2019

I have been making souvenirs for years... i have been using artis 1800 u and i can boast that i have never changed my head ever!
I use it daily, I keep it clean and clean all the time and I have no problems.
I mostly print magnets for the fridge and the series went up to 100,000 pcs.
And he never betrayed me in 4 years I did not change a single part.
That is why I say that he is my best friend
He has never failed me!
On one occasion i didn't even touch it for 1month whole! When i started to light it i thought ooo Good.
But not to believe after just one cleaning I had the perfect print.
I would recommend to everyone all models of Artisjet now I have a new 3000 and it is also reliable and I print different things at the same time... in perfect resolution...
I would recommend Artisjet printers to anyone!.
My company based business on these printers and i am very pleased.
I have perfect communication with Arisjet and the technical support is excellent.
Fast ink delivery.
All praise for the Artisjet team
Thanks *****

Thumbnail of user kumarm2
2 reviews
11 helpful votes
August 7th, 2014

My name is Naresh, had purchased BR A3 UV flatbed printer from brotherjet for my phone case printing business. In the beginning, I have no any experience in flatbed printer. They help me so much with very patient. And now after their guidance and training, I have already operated this machine very skilled. Also can realize the printing effect with 3D result, looking like the emboss.
We mainly supply the personalized and customized design to customers. Now I had opened a online shop. What we do is help users and artists to easily put their designs on products through easy upload, printing, packaging and shipping.
Our phone cases are very popular in our locak market. Thanks very much for their help.

Thumbnail of user emilys47
1 review
9 helpful votes
August 13th, 2014

Hi, i am from Guatemala, I bought three printer one by one from brotherjet and do phone case and t-shirt printing business, the printer is easy to operate, it help my business a lot, and make my business successful, our company have became the leader in this industry, so, i must to say we are luck to use brotherjet printer.

Thumbnail of user luisg22
1 review
8 helpful votes
August 11th, 2014

Soy Luis de España, tengo unas tiendas de cases telefónicos, mi negocio es como otras tiendas, entonces, pienso que tengo que mejorar mi negocio, busqué por internet, y me encontré Brotherjet.
Ellos tienen varias máquinas, no sabía cuál es más adecuada para mí, pero, la venderadora de BR resolvía mis dudas. Por fin, elegí M2 Mini impresora para probar el negocio de cases personalizados. Una semana, yo recibí todos los productos.
Esta máquina puede satisfacer todos mis requerimientos, y la operación es fácil, el efecto es bueno. Y lo más importante es que el costo de esta máquina es tan bajo. Ahora, mi negocio es mejor, y compro la segunda máquina para otra tienda mía.
Muchas gracias a Brotherjet, me ayuda mucho.

Thumbnail of user richardr54
1 review
13 helpful votes
November 18th, 2014

This is Richard from Florida
I was very interested in trying to find a printer to start my own business customizing phone cases.
I searched the internet for a suitable printer for my requirements.
I found a company in China called Brotherjet so i sent a message to see if they had a printer to suit my needs.
I was contacted by there salesman called Allen he gave me all the information i needed he talked in depth about the M1 printer and it sounded just the thing i needed to start my business.
When it came to ordering the printer and paying for it i asked Allen what method of payment can i pay by, he said western union this concerned me a money transfer to somebody i didnt know i explaind this to Allen and he provided me with phone numbers of clients that had brought printers in the past from Brotherjet.
Anyway i decided to trust Allen after many hours of talking through messages and skype.
When i sent the money through western union and brotherjet received it they sent me live pictures through skype to show the printer was being packed for shipping.
Later that day i got the tracking number and tracked it every day until it arrived.
When it arrived i skyped there customer services and spoke to Sunny who guided me through the installation process. Sunny was very helpful.
The M1 printer worked fine until i tried to change the ink cartridges then i started to get issues with the printer.
I contacted Allen and told him about the problems i was having he got Sunny to contact me straight away and she tried everything to solve the problems i was having but for the amount of work i was doing with the M1 printer i could keep having these problems.
So Allen contacted me for a chat and told me if i would pay the extra they would send me the more reliable M2 printer.
I agreed to this and as before they skyped me when they packed it and got it ready for shipping.
I received the printer within 3 days and was skped by Sunny and talked through the setting up process.
I have been running the M2 printer now for six weeks and never had any problems
Thank you to Allen, Sunny and all the team at Brotherjet for helping me to start my own custom phone case business.
If you have any doubt about how the process works DON`T HAVE they are a very reliable and helpful company.
Once again a massive thank you to Allen Sunny and all the team at Brotherjet.

Richard for gizmoscustomcases.
*******861

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From the business

ArtisJet multifunction flatbed printer is working for the solutions of flat-bed inkjet printing, T shirt, phone case and personalized gifts print, which is widely used in any flat media including Glasses, plastics, organic plate, leather, rubber, metal,...

Company Representative

Thumbnail of user guyf37
guy f.

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