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Broome Staircase Designs has a rating of 4.74 stars from 1,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broome Staircase Designs most frequently mention great service, quick delivery, and pearl earrings. Broome Staircase Designs ranks 1st among Rings sites.
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I made a mistake in sizing my ring and asked if it could be swapped. They phoned me personally to arrange a replacement ring. The lady was so friendly and helpful. I'm so happy with the other two items I bought also. They're gorgeous. Very happy customer who will definitely be back later for a string of pearls necklace.
The earrings are half the size of previous sets purchased, I have written to the company twice and not had the courtesy of a reply so far, the 2nd email was sent only yesterday with a photo attached of the earrings previously purchased and the ones received this week. A very poor performance so far! These are the 4th time I have purchased, I ordered the same size, a little dearer which is not unexpected. I am very disappointed and want to return them
Very average Fixtures, look better in the video, and don't get excited with the special free piece - All cheap mass-produced. What you expect to find in a Chinese market.
It doesn't stack up to Australian jeweler's standards. Kids might like it.
But good, quick dispatch of items.
Was disappointed that I couldn't find a way to order two small items on one order; therefore having to pay top postage on both. Think this could be made easier.
I am happy with the product and have purchased from you before with no problems, but of course that was only one item at a time.
Still waiting for the product to arrive after advice is would arrive by today.
I need it for a present for my wife for our anniversary this weekend!
Unfortunately the clasp is faulty on the black neoprene necklace. The neoprene came out of the silver clasp, so aren't confident in wearing it.
I will contact the company.
Supposedly was posted on 12th Feb. Today is 24th Feb. Supposed to be here days ago. Very disappointed indeed. Will not purchase again.
Hi Kay we have tracked your package it was shipped the same day you ordered, Australia Post has made error along the way and its still in transit it got delayed in Perth
I eagerly bought a bracelet approximately 3 June and I am still waiting for it to be delivered. I live in Broome and apparently it has been sent via Perth and is in the mail distribution centre. Happy to give a review when I receive the bracelet.
Very poor service loved the pearls didn't received the gift box gift wrapping or peal care, when I phone to say they were for a gift and that's why I order the box with the staircase and gift wrapping the lady who I spoke to said they didn't have any left,,,,,,,,, REALLY!
Hi Luci, We apologise for the disappointment caused. The necklace you purchased didn't fit into the packaging that we had left with the Staircase Logo on it and unfortunately due to COVID-19 we are experiencing delays with our custom packaging. We did provide an alternative gift box for the necklace
Great service but 5 days after giving it to my wife a pearl fell out at her desk at work luckily she found the pearl
The earrings I bought are much smaller than anticipated, much smaller than they looked online. More like children's earrings. Huge disappointment. You should have something in the picture to show size.
Hi there Kate we are sorry you are disappointed with the size of your pearl earrings. We noticed that you ordered FWE3453 - these earrings have two options in regard to sizes 10-11mm and 12mm+ - Perhaps you didn't click on the dropdown window where it gives you the option to choose sizes? Perhaps you meant to order the bigger pair? Anyway, we will email you today :)
Had previously purchased pearls, these were smaller
I am a little dissapointed I have bought a few pieces of your jewellery and it comes in such terrible packaging, l think it could come in a little better packing at the moment it just looks cheap and nasty and your is not l love it and please l don't take offence I just think your jewellery deserves better packaging.
Hi Carol, thanks for your feedback. We appreciate that you love our jewellery. We try to keep our packaging to a minimum to keep the post of postage down for our customers, but you are able to purchase gift wrapping as part of your purchase
Received an bracelet thinner making the pearl slide along thinner strap
I was very disappointed that the black pearl on the bracelet was a lot smaller than the white pearl
Disappointed that I was made an offer on an item I have purchased and waiting delivery on... at a cheaper price and free delivery
Hi Tanya, I have rung you and left a message for you to contact us
Hi there Tanya, we have tried to contact you via email and phone. We have looked at your order and it seems that your did receive approx 66% off your purchase, saving you a total of $100. It is unfortunate that this item had been discounted another $12.09 two weeks later, being computer generated for 24 hours and can understand your disappointment. We are looking forward to your return phone call to us to explain to you how our Xmas Sale Applications work on our Online Store. Kind regards Julia Prynne Company Director.
The design of the ring looks quite big in the images, but was not expecting it to look that small in real. I think it is not worth the price I paid for it.
Hi there Hellata - thank you for your feedback - we have spoken today and glad that we could resolve the problem kind regards the BSD Team
The item arrived in a timely fashion but disappointed because I cannot clasp unless someone helps.
Thus us the second pair I've had. Each time, one of the pearls has come off. Right now. I'm wearing one from each pair.
Hi Dianne, sorry to hear that you have had issues, the setting of pearls can sometimes come away and we will happily reset or replace if this occurs in our warranty period.
I wasn't satisfied with the service. I was purchasing some items for a colleague's retirement gift and every time I added the items in interest to my cart to organise payment with my manager, the price would increase overnight, and then as soon as I would remove it from the cart, the price came back down overnight. This was increasing by a considerate amount too, over $100 increase as they can see when the item is in your cart, they bump the price up to catch you, hoping you don't realise. Other than trying to trick you into paying more, I also wasn't satisfied with the packaging and presentation of the purchase, we spent over $450+ and the jewellery came in ziplock bags inside a cheap organza bag (the necklace pendant did not come with a display chain either.) I was disappointed with the presentation for the amount of money we spent. I noticed at checkout that jewellery boxes were an additonal purchase, but this shouldn't be the case for the price of the items, a $4 box would have made gifting your products a much more enjoyable experience, for the purchaser and the recipent. I would not shop from this store again.
Hi Abbey, Sorry to hear that you are unhappy with our service. The website has automated sales which are always changing, which is there reason you would have had differing prices on products each time you visit the site. As for the packaging, we minimise the packaging to keep the cost of shipping to a minimum. If it is a gift and you let us know via notes on the order, we do make an extra effort.
Ordering was easy but I'm yet to receive item.
Therefore I am unable to make any further comments.
Hi Shayne, I can see that you ordered on the 21st November 2020, and the order was processed and shipped on the 23rd November to NSW and was delivered on the 1st December 2020. Therefore your order took 6 days to arrive, which is awesome considering COVID. We hope you are happy with your purchase now that you have received it.
Product delivered to billing address not delivery address
* Broome Staircase Designs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Sandra Thank you for your review but, unfortunately we did send your parcel to the shipping address. The labels are printed with shipping information according to the information that is entered by the customer. Thank you
The quality is what I expected but the clasp is cheap and tiny to the point I cannot open it
Very disappointed
Hi Rhonda thank you for your feedback, but unfortunately the clasp is standard size for size of the necklace. We do other more easier options and a 120 day love it or exchange guarantee.
Bracelet
Pearls too heavy and roll to the back of the wrist when wearing it,! All you see is the clasp.!
ROBYN POLINELLI
X
Lovely bracelet but far too small to actually do up on wrist, I am not a big person, size 12
I loved this ring but only wore a few time
I think it's gold plated but I thought it would last longer
Need one that is 9k Gold
Was gold Color now it is silver so can't we're it
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Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Hi Teresa I would love to help you out with these earrings give me a call at the Mandurah store. 0448364367 Thank you Susie