I purchased an iPhone battery here less than a year ago. It worked great at first and then stopped completely. When I purchased the battery I was told it was great and if it stopped working at any time bring it in for a refund or replacement. A few months ago I took it to the store they told me it came with a phone case, which it did, and I needed to return the case with the battery so they could return the entire thing to the manufacturer. I was told again, "don't worry, you will get a refund or replacement when you find the missing case." I finally found the case a week ago. I took it in this evening.

I spoke first to ANTHONY and explained the situation. He said he needed to get "his manager". Manager 1, TRISTAN, comes over. He says they no longer carry the battery and the price in the register is 99 cents. No, I do not have a receipt. Everyone I previously spoke to said I did not need one. He then says he needs to get "his manager". Manager 2, AMY, comes over. After she repeats everything I already hear she tells me to call corporate and give them my credit card, they can look up what I paid. For some reason, they cannot do what Target can. So now, I am supposed to spend who knows how long on the phone trying to speak to a human to, maybe, get some money back. I had already told them I paid no more than $20. She said they could give me another 99 cent battery, not an iPhone battery. Seriously! All three were absolutely useless and had no personality or idea of how to talk to a customer. That upset me more than the broken $20 battery.

At no time did they say, "Hey, we do not guarantee or honor the refund or replacement that we had when you bought the item." I thought it was a great thing Brookstone had. I know if I bought it at another store and it broke without the receipt I would not get anything. But this was Brookstone and these sales people, calling themselves "Managers", were useless. OR, how about, "Sorry, I cannot help you." That was not a word in their vocabulary. Just stupid blank stares, "Call Corporate." Oh, yes, I am calling Corporate.

I finally told AMY she could throw the battery in the garbage. I left the store and realized I should YELP this experience so I returned and asked them for their names so I could YELP this experience. That is when ANTHONY became very nasty. "Go ahead, YELP US!" as I walked out. He followed me to the door taunting me like a child, repeatedly, "Have a nice night? YELP us!" I turned around to find him in my face. I turned on my video camera on my phone and told him to say it again. By that time AMY and TRISTAN were there also. TRISTAN had the good sense to get out of the photo. AMY stood buy "her employee" as he refused to repeat what he had just said to me. Because now, he knew if his real manager saw his behavior, he might be in trouble.

My husband told AMY to have her employee, ANTONY, back away from me. She would not. I asked AMY who was her manager, she refused to tell me. She insisted she was the manager. I asked who was the store manager. She refused to tell me and told me to leave the store. I have all of this on video. I should have recorded the nonsense they told me about the battery earlier. Clearly, there was no real manager there tonight. Such a shame for a store like Brookstone.

Moral of the story. Brookstone is a fun place to visit. Don't buy anything that you want to last. Don't believe their guarantee. Don't believe they will be nice or helpful if you have a problem. They won't, they were not. They were rude.