Brokemycell

I tried, I really did to give them every benefit of the doubt before resorting to posting bad reviews everywhere and reporting them to the Better Business Bureau and Attorney General's office.

We were advised delivery of repaired phones would be 5 – 6 days after receipt of the damaged phones and payment. Payment was made on August 20,2013. Shipment of the phone was made on August 20,2013 and received by them on August 22,2013 (per signature)
It is now 12 weeks after the transaction and we have not been given any status update even after repeated phone calls and email requests. I got exactly 2 emails in that time. One was to ask for the order number and tracking numbers which I provided that same day. And one that said they were checking on the status. That was about 6 weeks ago. Emails go unanswered as do voicemails. We lost $330, a Samsung Galaxy S4 (black) requiring digitizer and LCD screen replacement and an iPhone3 needing a new battery.

I don't understand how some people can have such a good experience and almost half end up with this situation. Very discouraging.

I purchase a iPhone Adapter from brokemycell. I get a quick delivery and quality of adapter is excellent. I find it a great place to buy Samsung and iPhone mobile products.

I mailed my Samsung Galaxy S3 2 weeks ago and confirmed shipment 2 days later... to date, I have not received any response from brokemycell after numerous emails and voicemails. I paid $130 to replace the slightly cracked screen. Repair was quaranteed within 2-3 business days. Basically, I paid them $130 to take my phone! Please do not waste your money. I'm only advising others of what happened to me so they won't fall victim as well... I suggest using a local company after this experience. BEWARE! Update: companys name is The Cell Shop, owners name is Caesar *******188... they answer this number! They fixed my phone and mailed it the same day I contacted them at this phone number. I truly feel the phone would've been lost forever had I not tracked them down! Phone was repaired/fingerprints under the glass/but I did get it back! I would definitely spend more and use a local company the next time... avoid these guys!

They've had my Samsung Galaxy Note 2 since 6/24; it is now 7/10. They have not replied to any of my phone calls or emails sent via their website. STAY AWAY. DON'T MAKE THE SAME MISTAKE I DID. They do not deserve your trust and they do not deserve your business.

I initially thought that Brokemycell would be an excellent fit for what I needed. My screen had broken on my Note 2 while traveling cross country. I could have used insurance to fix the phone for slightly more than the cost of Brokemycell, but I preferred to keep my phone as it was rooted and had a custom ROM etc. Besides, who wants a refurb? So anyway, I sent my phone off to Brokemycell and that was that. Weeks later I hadn't even received confirmation that they received my phone. After sending a few emails I finally received a reply about a week after my initial message (3 weeks after sending my phone). I was told that there was a delay in obtaining the needed parts for the repair. All in all it took just over a month to receive my phone. Here is where the fun begins...

My phone was returned to me with a massive air bubble in the middle of the screen. In addition to that you can see that the screen was not set properly as you can see the LED lights bleeding out from the corners of the phone. Also, there are small bits of dust and cardboard stuck under the screen. My camera (front facing) is covered in dust stuck under the glass.

After horrible communication and doing a piss poor repair job they expected me to return my phone to them to solve what they admitted was their sloppy work. Here is an excerpt from an email: "This is an air pocket that got in from the extreme heat. We should have kept it in the shop an additional day to cure the adhesive."... Should have kept it in the shop for an additional day... thanks for that.

After offering to contact a local shop where I live after I refused to return my phone to them (Sorry I can't just give my phone up for another month or however long you take to fix your mistake) they dropped off the face of the earth and I've never heard from them again.

Do yourself a favor and find a local shop. You may pay more, but you will have reliable and accountable service. Brokemycell screens their reviews, so that is why you find only positive reviews on their site. I tried to post about my experience and it was not posted.

Instead of giving my personal opinion I am simply going to copy and paste the back and forth messages between myself and the company. I think it will speak for itself.

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Messages from BrokeMyCell.com are shown below. Click "Send Message" to reply.

• RE: ORDER #528
2nd Apr 2013@ 8:36 AM
BrokeMyCell.com Said:
Dear Ms. Arteaga,
Thank you for you Galaxy S3 LCD repair order.
Kindly back-up your phone, remove the battery, SIM card and mail it to:
BrokeMyCell.com Order#528
520A Broadway
Bayonne, NJ *******
USA
Our current repair time is just under 3 business days. We will use this messaging system to update you on your phones status.
We appreciate your business and thank you for trusting BrokeMyCell.com
Contact us with any questions at *******188

• JUST INQUIRIRING
9th Apr 2013@ 10:05 AM
You Said:
I was wondering if my phone has been received yet. I apologize in advance for my separation anxiety. Thanks so much.

• PHONE RECEIVED?
10th Apr 2013@ 8:05 AM
You Said:
I sent this phone to you on 4/2/13. Can you please confirm that it has been received.
Thank you

• PHONE RECEIVED?
10th Apr 2013@ 9:11 AM
You Said:
I sent this phone to you on 4/2/13. Can you please confirm that it has been received.
Thank you

• STATUS
12th Apr 2013@ 7:38 AM
You Said:
Good Morning,
I need a status update my order. Your site has not been updated since I placed the order. I reached one person via live chat on 4/9/13 who said I was #8 in your queue. All I want is information as this is the 8th business day since I sent the phone to you. Please provide me a status.
Thank you

• RE: STATUS
12th Apr 2013@ 8:02 AM
BrokeMyCell.com Said:
Ms. Arteaga,
I will check with the assigned tech and respond back. Thank you for your patience.

• STATUS
12th Apr 2013@ 1:45 PM
You Said:
I am trying with all my might not to be a pest about this but could I please have a status before close of business today?

• RETURN MY PHONE
15th Apr 2013@ 8:20 AM
You Said:
Return my phone today. I expect it put in the mall with the post marked date 4/15/13. This is not unreasonable as I sent it to you on 4/2/13 and you have provided not status update or feedback. Return my phone and issue a refund minus the cost of your shipping. If you do not respond to this or do not issue the refund I will contact my credit card company to report the charge as fraud.

• RE: RETURN MY PHONE
15th Apr 2013@ 8:41 AM
BrokeMyCell.com Said:
Ms. Arteaga,
My name is Kemal I am the owner and I would like to apologize for the delay and poor communication. Your phone presented us with a unique challenge and was given special attention but I wish our team had kept you up to date.

We are a growing start-up and we will make improvements to prevent this from happening again in the future.

I appreciate your business and thank you for your patience. You phone will be shipped out this afternoon.

• STATUS
15th Apr 2013@ 12:25 PM
You Said:
Thank you for your response. I will look for the tracking information this afternoon. If there is further change to the status of my order please inform me.

• STATUS
15th Apr 2013@ 3:12 PM
You Said:
Please provide me the tracking number for my phone which was being sent back today.
Thank you

• STATUS
16th Apr 2013@ 6:44 AM
You Said:
Please provide me the tracking number for my phone which was being sent back today.
Thank you

• RETURN MY PHONE
16th Apr 2013@ 8:28 AM
You Said:
Provide a tracking number for my phone which I was told would be sent back yesterday, 4/16/13.

• RE: RETURN MY PHONE
16th Apr 2013@ 11:43 AM
BrokeMyCell.com Said:
Ms. Arteaga,
Your phone continues to give us a glitch on the LCD. I will have our owner call you this afternoon. We are doing our best. Our tech is recommending that we replace the entire motherboard. Which we believe has more damaged sensors and chips.

• RETURN MY PHONE
16th Apr 2013@ 11:50 AM
You Said:
You cannot call me, as I do not have a phone. The phone you have is my only phone. I do not have a loaner. I have not had access to a phone since I sent this one to you. I was not consulted about the mother board when you discovered the problem and now I fear that if it was saudered, without my consent that Samsung will not allow me to send it back to them for repair. I do not authorize you to make any repair to the mother board. If the phone will not work without a new motherboard than I would not require the new lcd digitizer and glass repair.

Had I been notified of this additional problem when you encountered it I would have told you not to proceed as I have no intention of spending $500 to fix a $600 phone. Please remove any parts that belong to you and return my phone. I do not feel comfortable proceeding with your company on this repair. Send the phone back today.

• RE: RETURN MY PHONE
17th Apr 2013@ 10:51 AM
BrokeMyCell.com Said:
Ms. Arteaga,
We were not going to charge you for any additional labor. The solder is a simple process to reinforce the damaged/bent parts.

I do apologize once again for the delay. But we will be able to fix your phone. However if you wish we will send you the phone back along with a full refund today. Please let me know.

If you would like us to complete the repair I will in addition to the extra labor and parts offer you a partial refund for the delay and inconvenience. We are trying our best to fix your phone and putting our resources and expenses into it. All we ask is more patience if at all possible. I do understand your frustration but your repair was not a turn key fix.

• RETURN MY PHONE
17th Apr 2013@ 12:28 PM
You Said:
I went and bought a loaner last night. I appreciate the update. Keep the phone, fix it if possible.
If you cannot fix it keep your parts, return the phone and issue a refund.
If it returns unfixed I would expect a refund.

• RE: RETURN MY PHONE
17th Apr 2013@ 12:33 PM
BrokeMyCell.com Said:
Of course - thank you for your patience. Sorry again.

• RETURN MY PHONE
24th Apr 2013@ 1:20 PM
You Said:
I have waited an additional 5 business days for a resolution. I have received no communication during this time. I want my phone returned tomorrow 4/25/13. If it is not functional I expect a refund. The post marked date on the package needs to be 4/25/13.
Thank you

• RETURN MY PHONE
25th Apr 2013@ 12:25 PM
You Said:
I expect that my phone will be mailed today as I requested as I have given you 15 business days to complete the repair and limited time is not a factor in the repair not being completed. Send back the phone, today 4/25/13. If it is not repaired remove any of your parts and issue a refund.

• RE: RETURN MY PHONE
26th Apr 2013@ 4:09 PM
BrokeMyCell.com Said:
Ms. Arteaga,
We are still waiting for a specific part to be delivered from Samsung. We have been waiting for it all week as well...

I will be happy to ship the phone back to you and issue you a refund. If you could wait an additional week I promise we will have it fixed at no additional charge. Like I said you phone has more than just a broken LCD...

• RETURN MY PHONE
6th May 2013@ 8:19 AM
You Said:
I did not receive my phone when I asked for it on 4/25. I did not authorize you to keep it and yet I have still not received the phone or any tracking information for it.

It has been a over a week, I have also obviously not received a fixed phone as you said I would if I had authorized you to keep it.

I have to handle this with my credit card company as it is now apparent that I am dealing with a fraudulent company.

• RE: RETURN MY PHONE
7th May 2013@ 4:29 PM
BrokeMyCell.com Said:
Ms. Arteaga,
We will refund you your funds within 24 hours. When your phone is repaired and received you may pay us a reduced amount. I am refunding you now and your phone will be fixed but we are still awaiting the small part.

We will give you a call Wednesday morning or you may call us at *******188.

• RETURN MY PHONE
13th May 2013@ 8:12 AM
You Said:
I received your voice mail and have read the above message. I understand the horror story you referred to as I have not received the refund you mention above and have spent an additional $200 to buy another phone since your company has been in possession of mine for 28 business days. I do not enjoy spending my free time talking to credit card companies or worrying about the loss of a $600 phone and the $238 I spent to repair that phone as I am sure you do not enjoy continuing to receive these messages from me. So this contact is only to re confirm that I have not received my phone, a refund, or a report of progress on said phone.
Thanks

• RETURN MY PHONE
20th May 2013@ 2:24 PM
You Said:
As I never received a refund from your company I have submitted an official claim with my credit card company. I payed your company of 4/4/13 to repair my phone. That was 33 business days ago and I have not received my phone or a refund. In addition to the refund I will receive through my credit card company you need to return my phone to me.

• RE: RETURN MY PHONE
22nd May 2013@ 9:19 AM
BrokeMyCell.com Said:
Ms. Arteaga,
Your phone has been a problem and we have been trying. Our tech has done a poor job communicating the issue and for this I do apologize. We will ship your phone back to you in the condition which we received it. If we are able to repair it by the end of the day we will send it back fixed without charging you. Please understand that this was not a routine fix.

• RETURN MY PHONE
30th May 2013@ 3:47 PM
You Said:
I received an email that my phone had been shipped with a tracking number but when I use that number to try to track the shipment the status is "Electronic Shipping Info Received" there is no location information. Does this mean the tracking label has been printed out but the phone has not yet actually been shipped? Please ship the phone back. I am not certain how many more times I can ask for the phone to be sent back before I will be forced to reach out to the New Jersey better business bureau or AG's office to file a formal complaint. You waited until my bank contacted you on 5/20/13 to refund the amount paid, even though you had already committed to do so on 5/7/13. I sincerely do not want to have to use the authorities in your state to get you to send back the phone as you already stated you would and are ethically required to.
SEND A MESSAGE
* Order:
Order #528 - Placed on 2nd Apr 2013 for $239.98
* Subject:

* Message:

-This has been copied and pasted from the company's website so I apologize for the funky formatting. I received the phone on 6/3/13 in the same condition I sent it to them.

UPDATE* 6/28/13 the company had my bank re-charge me as I had "received" my phone. I now have the pleasure of either being charged for a service they did not provide or fighting with my bank about the charge. I will be fighting with my bank and warn others as this is the first dispute to a charge I have had to make in the 11 years I have been a card holder. Others learn about this website.

Please do not review if you are affiliated or have a conflict of interest with this website.

I get my Samsung phone screen repair from brokemycell. They are highly professional