• Broad Financial

Broad Financial

Overview

Broad Financial has a rating of 4.68 stars from 823 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention customer service, madison trust, and real estate. Broad Financial ranks 1st among Personal Finance sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.3%
Positive
12
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • I am very impressed with the customer service I received from Jay Goldblatt.

Critical highlights

No critical highlights yet

How would you rate Broad Financial?
Top Positive Review

“A lot of advantages”

Adrian C.
3/9/24

I like the fact Broad financial writes everything in detail on their website. If you have never been into investments, then I guess it's not a big deal with such a website and customer support. Moreover, you can pass a special quiz to choose the best plan for your needs. I like there are no asset based fees, traditional and roth IRAs are available on every of presented plans with checkbook control + transactions are completely free. You can even choose the bank which you wish. There are tons of pluses of using services of Broad financials. Don't hesitate, start building your future with these guys!

Top Critical Review

“GET HELP AND GET YOUR MONEY OUT!”

Chris M.
11/30/23

I lost all my life savings, this company are clearly not who they portray themselves to be, I lost everything I have ever hand and they kept giving me excuses telling me that they don't know how they lost my money, thanks to FIORDINTEL look them up on google they are the one who came for me and got back my losses

Reviews (823)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28)
Thumbnail of user mikem4750
1 review
0 helpful votes
February 12th, 2024
Verified purchase

I had to set up a brokerage account under my SDIRA LLC name, which no one besides B.F. Knew how to do. Alex walked me through every step of the process, and was available by phone and email to answer questions and even review forms to make sure I had them filled out right. Outstanding customer service!

Thumbnail of user akilan5
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

Broad financial is excellent! They are responsive and answer questions in detail. I am very pleased working with them year after year.

Thumbnail of user patb939
1 review
0 helpful votes
December 19th, 2023
Verified purchase

I just want to say Joel Galkin has done a superb job in handling everything needed to complete any tasks for Halo Dog LLC. I will be closing my LLC in 2024 and I want Joel to complete any items to make that happen!

Thumbnail of user karenp2948
1 review
0 helpful votes
November 28th, 2023
Verified purchase

Joel answered it quickly and sent me to resources to calculate. Also explained the form to use to report it to IRS.

Thumbnail of user rexd58
1 review
0 helpful votes
October 3rd, 2023
Verified purchase

I highly recommend this company. Every time I had a question they were really quick to respond. They are extremely knowledgeable. Why deal with the shifty stock market when you can invest in directly in real estate and or private real estate lending.

Thumbnail of user darinc57
1 review
0 helpful votes
February 8th, 2023
Verified purchase

My experience with Broad Financial, Madison Trust and Solera Bank has been exceptional. I have a Roth and Traditional IRA with iTrust Capital which has been good, but limiting. Broad Financial provided the process and directions on how to do this correctly. All the agents I worked with at all three organizations were knowledgeable and timely in their help. It does take time and there are fees to consider, but anyone wanting to self direct their IRA should use this process.

Thumbnail of user richardz620
1 review
0 helpful votes
March 21st, 2023
Verified purchase

I called to ask a simple question? Their system told me everyone was busy and they would call me back when they were free. Joel called me back but I was busy when he called me so he went to voicemail. He left his name and extension in his message. I called him back when I was done and he answered. We talked for maybe two minutes and he helped me understand what I was questioning. I wish all customer service was this easy!

Thumbnail of user maliah11
1 review
0 helpful votes
April 17th, 2023
Verified purchase

I called with some pretty technical questions about my two self-directed accounts at Broad Financial. The person who helped me was very knowledgable. All my questions were answered AND I learned some valuable additional information too. They are a great resource!

Thumbnail of user markl2903
1 review
0 helpful votes
January 24th, 2023
Verified purchase

Response promptly - the designed or whoever the representative you reached always answers your questions in their best experience.

Thumbnail of user nancyh2484
1 review
0 helpful votes
February 7th, 2023
Verified purchase

I transitioned some of my retirement assets to a Self Directed IRA with Broad Financial because I wanted to invest in local real estate. Broad has been great to work with over several years. The initial establishment of my SDIRA was done efficiently and I have been able manage it myself, follow the IRS guidelines, adhere to reporting requirements, and increase the value of my investments. Broad has been there all along for any questions I have had along the way. They are extremely responsive when I reach out to them. The service fees are very reasonable given the value they provide. I happily recommend Broad if you are considering a SDIRA.

Service
Value
Quality
Thumbnail of user perrys198
1 review
0 helpful votes
June 15th, 2023
Verified purchase

Always easy and productive working w Joel Galkin and his crew at Broad Financial. They make it very easy to comply w government requirements for a Solo 401-K. A good company to deal with; honest and detail oriented. AAA RATING

Thumbnail of user timothya498
1 review
0 helpful votes
January 7th, 2023
Verified purchase

Excellent. Every interaction I had with your staff was professional and courteous

Thumbnail of user pattys445
1 review
0 helpful votes
May 8th, 2023
Verified purchase

We were new to understanding Solo 401k, Broad Financial walked us through it with us and helped us every step of the way.

Thumbnail of user cristinal128
1 review
0 helpful votes
July 26th, 2023
Verified purchase

Jeff, Joel, and the entire staff over at Broad Financial have been very informative, insightful, and attentive. Making this move to a self-directed IRA with checkbook control is one of the best things I could have done to take control of my financial future. There is a learning curve, but as with anything, the amount of time you put into it is what you get out of it and it's WORTH IT! This self-directed IRA has put control of my investments back into my hands. Now I'm able to TRULY diversify into other asset classes without the limitation presented by traditional 401K's. I'm excited to reap the rewards of my new financial freedom!

Thumbnail of user beverlyf534
2 reviews
0 helpful votes
January 10th, 2023
Verified purchase

Joel Galkin was very knowledgeable regarding my situation. I actually called him twice to get more information and he answered both times. Extremely helpful

Thumbnail of user josephw1953
1 review
0 helpful votes
June 5th, 2023
Verified purchase

Excellent customer service over the phone.
I highly recommend Broad Financial for your 401k needs.

Thumbnail of user tonys1644
1 review
0 helpful votes
December 2nd, 2022

We are still new to self directed IRA's and Joel has been indispensable in our early success, kudos!

Service
Value
Quality
Thumbnail of user martins1256
1 review
0 helpful votes
July 18th, 2023
Verified purchase

Answered all questions professionally and patiently
Many thanks

Thumbnail of user sherriet105
1 review
0 helpful votes
May 17th, 2023
Verified purchase

Broad Financial was recommended to me by a colleague. She recommends them to everyone looking to set up a self-directed IRA with checkbook control. She put me in touch with Jeff Astor and he patiently answered my many questions while I was doing my due diligence and creating my plan of action to set up and put my SD IRA to work. Once I was ready to go, the account application process was smooth and straightforward, but I was able to quickly get in touch with customer service along the way if I had questions. Every staff member I've spoken with has been pleasant and eager to help. If they don't know the answer they find out and get back to me or refer me to the appropriate person. There have been no surprises and their fee structure is simple which is not true for many other self-directed IRA companies. I can't speak highly enough of Broad Financial and look forward to a long and rewarding working relationship with them. If you're considering a self-directed IRA, it can be a bit scary and confusing to navigate all the information available online. Broad Financial gives you the support and knowledge you need to confidently take charge of your IRA investments.

Thumbnail of user kathym247
Kathy M.
4 reviews
0 helpful votes
June 1st, 2020
Verified purchase

I am extremely happy with my recently forged relationship with Broad Financial.

We have had numerous communication exchanges in the last few months, since I started my checkbook IRA process. This covered interacting with four/five different people at different times. It included initial on-boarding, as well as subsequent support. Without exception their responses have been timely, thorough, and delivered with patience.

Oh - and the LLC creation was a breeze.

If I had to start the process all over again, I would do so with Broad Financial without hesitation.

Thumbnail of user amitd38
AMIT D.
1 review
0 helpful votes
August 10th, 2020
Verified purchase

I thank Broad Financial support team for being wonderfully diligent in helping resolve my concerns promptly and in a very helpful manner. I would like to mention Joel Galkin who has been very helpful in attending to my queries and provide answers back which were helpful for me. He has been very dedicated in doing the needed tasks to respond to my requests in an efficient manner ensuring a quick turnaround time. Thank you Joel, keep up the good work!

Thumbnail of user jmsl
JMS L.
1 review
0 helpful votes
August 17th, 2020
Verified purchase

They have all the information when needed and get documents to you with ease. Very happy I selected Broad and Madison Trust!

Thumbnail of user davida440
David A.
41 reviews
1 helpful vote
June 26th, 2020
Verified purchase

Being an engineer getting Bitcoin into my IRA seemed daunting. Broad Financial proved to be very professional. Setting up a LLC and moving money to it was a step by step process that was well documented and went smoothly. I always had quick phone and email contact to answer all my questions to include jumping through the hoops setting up a Prime Coinbase account for the LLC.

Thumbnail of user johnb1106
John B.
21 reviews
14 helpful votes
June 10th, 2020
Verified purchase

I had a few questions about my account and received excellent customer service. I highly recommend Broad Financial.

Thumbnail of user neils183
Neil S.
1 review
0 helpful votes
July 15th, 2019
Verified purchase

I actually researched self directed IRA for a couple of years before I committed as well as other groups offering similar services.I chose Broad and Madison Trust and found their support group great however in general the process is somewhat complicated regardless of who you do it with,it is just part of the rules and process. I think the take away is communication which was really great with these guys. Neil Sawyer

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Company Representative

Thumbnail of user brianb925
Brian B.
Typically does not respond to reviews

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