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I used to be a Brighton devotee for decades. The last couple of purchases I have made from Brighton have been of poor quality. The bracelet my husband bought me for Mother's Day was a completely different color from what was advertised on-line. Brighton's excuse was that the beads were natural and would be a different color from what was advertised. Basically, "What you see is not what you will get." Instead of being a good, progressive company and offering me a discount or a coupon for a future purchase, they offered NOTHING, so their customer service is CRAP! They continue to follow their old system of refusing to offer any deals, discounts, coupons, or sales. No wonder the company is shuttering stores left and right. I refuse to support this company any longer.
I used to be a Brighton devotee for decades. The last couple of purchases I have made from Brighton have been of poor quality. The bracelet my husband bought me for Mother's Day was a completely different color from what was advertised on-line. Brighton's excuse was that the beads were natural and would be a different color from what was advertised. Basically, "What you see is not what you will get." Instead of being a good, progressive company and offering me a discount or a coupon for a future purchase, they offered NOTHING, so their customer service is CRAP! They continue to follow their old system of refusing to offer any deals, discounts, coupons, or sales. No wonder the company is shuttering stores left and right. I refuse to support this company any longer.
Tip for consumers:
They used to be a good company with good quality materials, although, they have NEVER offered discounts, coupons or sales. This is probably one of the reasons why the company is going downhill fast. They refuse to change with the times. They stick with their old-fashioned ways of doing business instead of keeping up with the changing ways in which consumers do business. Plus, the quality of their items have gone down hill as well.
Products used:
Jewelry
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