• Bright Cellars

Bright Cellars

Overview

Bright Cellars has a rating of 2.26 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bright Cellars most frequently mention customer service, credit card, and multiple times problems. Bright Cellars ranks 104th among Wine sites.

  • Service
    20
  • Value
    20
  • Shipping
    20
  • Returns
    11
  • Quality
    17
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service takes 3-5 business days to respond to email, which is bad practice even if you are a decent business.
How would you rate Bright Cellars?
Top Positive Review

“Not horrible, not great. Not really a drinker”

Jacob E.
10/22/21

So I ordered from this company back when I lived in New York. I mean how can you say no to dipping your toes into the wine business for such a low price? We got a box of about 6 bottles of wine, they were ok I guess. One tasted like foot so nah no thanks. My wife liked two of them and the rest were not great. I called to cancel, had an easy time doing it. Maybe they've got worse over the years? But I don't remember having a hard time at all. They quit messaging me to so…I think the other people writing reviews are just $#*!ed

Top Critical Review

“There's something funny about this business”

Judith S.
2/14/23

I only got into this as someone gave me a $150 gift card. After all sorts of run-around trying to pick wines and use the gift card, turns out that you have to give them your credit card info, even when you have money left in the gift card. I might have done it (1) I wasn't so irritated already and (2) I had my purse with me. The swapping out process is very limited, there are no prices disclosed at any point during the process.

Reviews (121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user jacobe341
1 review
4 helpful votes
October 22nd, 2021

So I ordered from this company back when I lived in New York. I mean how can you say no to dipping your toes into the wine business for such a low price?
We got a box of about 6 bottles of wine, they were ok I guess. One tasted like foot so nah no thanks. My wife liked two of them and the rest were not great. I called to cancel, had an easy time doing it. Maybe they've got worse over the years? But I don't remember having a hard time at all. They quit messaging me to so…I think the other people writing reviews are just $#*!ed

Thumbnail of user morganh152
1 review
3 helpful votes
May 19th, 2020

I've read some reviews on here but I thought their service was overall great. It states that they process the next order up to 10 days before the next shipment date so that means you must cancel prior to processing (which I did). I thought they did a good job selecting wines based on my interests and questionnaire responses. Love the descriptive card inserts and chilling temperature recommendations! I just don't think I'm much of a "wine drinker". They said they are going to add more services in the future. I think it would be fun to do and split with friends for a monthly party once we can all be social again!

Thumbnail of user darlae21
1 review
1 helpful vote
June 9th, 2021

Life in the woods Rose', surprised me. I've not liked a lot of rose', but this one gave my wine tasting life. Lite, easily distinguished not notes of the fruit. Balanced is the word to describe this wine.

Products used:
Wine club

Service
Value
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Thumbnail of user ethanj47
7 reviews
1 helpful vote
March 17th, 2021

The wines are delivered on time with good customer service. Nice Experience. Really Highly recommended.

Thumbnail of user haydens40
5 reviews
5 helpful votes
May 16th, 2019

Very surprised pleasantly with the quality of liquors this is most adversiable and wine taste is best. Staff that would be super attention. Enjoying the wines they have chosen for me. I would reccomended to the family and friends.

Thumbnail of user mollya3
1 review
4 helpful votes
January 25th, 2017

I love the idea of Bright Cellars - wines curated to your individual preferences (who doesn't love an online survey), shipped monthly in beautiful packaging, with the ability to improve your selections by rating wines you've received. The first month is a huge bargain with 50% off, but after that the cost is about $15/bottle (give or take depending on shipping and state taxes). For those of us on a budget, this is a bit steep, especially considering the wines are not available to buy outside of Bright Cellars, so it's hard to know whether you are truly saving. My first 5 bottles were fine, but nothing outstanding and maybe not worth $15/bottle - that being said, maybe with some fine-tuning of my preferences that could change, but I'm not a gambling woman. Cancelling my membership was a breeze (must cancel by phone) and, given that this is an awesome startup with stellar customer service, I'm going to keep an eye on Bright Cellars and reconsider my membership if they expand their selection to include larger and more accessible wineries.
Bottom line: give Bright Cellars a chance - try your first month for less than $10/bottle, then go from there - can't lose!

Service
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Thumbnail of user madelinea5
2 reviews
0 helpful votes
August 12th, 2017

While the wines sent are a mix of 1-2 super cheap, 1-2 more decent tier, and one $15-20 bottle, the average cost you are paying per bottle is $15/bottle which is much to overpriced for the wine you're getting (hence, my docking one star). Other than that, I love the company because they're easy to use, deliver good wines, and are very easy to get in touch with -- anytime I want to alter my subscription (I currently have it set to every three months), I just shoot them an email and it's done! The combination of customer service and getting to try decent new wines is honestly what keeps me using them.

Service
Value
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Thumbnail of user andream314
1 review
3 helpful votes
November 19th, 2018

They always send me some great tasting wines, but personally I'm not very picky when it comes to wine. I just wish they could send more, sometimes four bottles is just not enough...

Thumbnail of user vincentt23
1 review
1 helpful vote
January 14th, 2017

I discovered bright cellars on twitter, and their product interested me. So i decided to try it. I will tell you right now i am not an experienced wine drinker by any sorts, but i have been trying to expand my tastes,

I have been satisfied with the product, sure there may have been problems with the shipping but i am willing to chalk that up to a new business maybe that is "naivete". Then again you sign up for a wine club on twitter what can you expect.

In conclusion, i would recommend this product to a friend, and i have, the 50% off for your first subscription is enticing and if your an wine enthusiast like i am it would be well worth the investment in my opinion.

Thumbnail of user jk117
J K.
1 review
4 helpful votes
April 4th, 2016

I would give Bright Cellar 4,5 if the site allowed it. I have been a customer for five months. I have received five shipments so far. I had a problem with one of the shipments and Bright Cellars responded quickly and addressed the problem. Unlike the other reviews, Bright Cellar's customer service was good. I enjoy the variety of wines that I receive every month. Customers are given the opportunity to rate the wines according to how you like them and Bright Cellars then adjusts the selections based on my reviews. I would definitely recommend Bright Cellars to people who enjoy wine.

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From the business

Bright Cellars is the monthly wine club that matches you with wine that you? ۪ll love.

Company Representative

Thumbnail of user michaelah29
Michaela H.

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