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Bright Cellars has a rating of 2.26 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bright Cellars most frequently mention customer service, credit card, and multiple times problems. Bright Cellars ranks 104th among Wine sites.
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So I ordered from this company back when I lived in New York. I mean how can you say no to dipping your toes into the wine business for such a low price? We got a box of about 6 bottles of wine, they were ok I guess. One tasted like foot so nah no thanks. My wife liked two of them and the rest were not great. I called to cancel, had an easy time doing it. Maybe they've got worse over the years? But I don't remember having a hard time at all. They quit messaging me to so…I think the other people writing reviews are just $#*!ed
I only got into this as someone gave me a $150 gift card. After all sorts of run-around trying to pick wines and use the gift card, turns out that you have to give them your credit card info, even when you have money left in the gift card. I might have done it (1) I wasn't so irritated already and (2) I had my purse with me. The swapping out process is very limited, there are no prices disclosed at any point during the process.
The introductory price and questionnaires set this up as a great wine subscription. You can rate your wine experiences with each bottle of wine, and that purportedly tweaks your next month subscription.
However, the full price for this subscription comes to about $20 a bottle, and these wines are absolutely not worth it.
After the initial order and two additional monthly selections - we have had a multiple good Wine Spritzer wines (wines you mix with a spritzer to make a refreshing drink), one bottle that was decent enough to drink by itself and a couple of drain-pours. I admit there are a few we haven't bothered opening.
I love the idea of trying new wines and having a wine rating system that helps select your future shipped wines. I have tried other wine subscriptions and as a Wine Subscription Service this one is great! You can manage your subscription easily, skip months, update communication preferences and payments. And the cancel subscription button is easy to find on your Account Settings Page. But I just don't like their wines.
I don't mind paying extra for the convenience of having wines delivered to my door, it would help dramatically if they occasionally tasted good.
I used this company for two months, and overall I enjoyed the wines they gave me (they even got me interested in white wines which I previously avoided), but they were nothing special. For my first order they had a $30 off special plus a bonus bottle, which was awesome - I ended up getting 5 bottles for ~$40. I canceled my subscription because the usual price of 4 bottles for ~$70 was too much for me to justify spending on wine that wasn't worth the price.
I didn't have any issues when cancelling an order or when I canceled my account altogether, but this company is still a bit shady. When I first signed up for a trial shipment I was careful to read the Terms & Agreements, which never stated that I was agreeing to a monthly subscription. The website is clever in that it does not have you make an account, so you can't check up on this unless you call. I received no email communications about signing up for a monthly subscription, so I decided to wait and see if I got any notifications for the next month. Lo and behold I'm sent one on July 4 saying my order (that I didn't place) has been shipped already and my card charged. There was no email warning before this, and since they notified me on a holiday I couldn't reach anyone on the phone. They did answer the next day and agreed to refund the full amount. Though I didn't mention that I was, they gave me a very rehearsed line about how it "sounds like you were taken off guard by this shipment, would you like an email in advance next time?" Apparently they are expecting this call from their customers, which indicates that they do this deliberately.
Also I looked up the "White Willow" brand of whites that we got, and it has absolutely zero online presence. They must re-label some of their wines with a fake name, which was another reason why I canceled. Too much shadiness for one experience.
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Bright Cellars is the monthly wine club that matches you with wine that you? ۪ll love.
