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I ordered a black Edmond duffle bag for my husband as a Christmas gift from Briefcase.com. No where on their website did they indicate that the monogramming would be the same color as the duffel bag nor did they show a photo of what the black monogramming would look like on a black duffel bag. They did, however, show a picture of the tan duffel bag with dark contrasting. When my husband unwrapped his gift, with great disappointment, I announced to him that they forgot to add the monogramming. He checked the other side of the bag, and that's when he noticed small—about 3/4 of an inch—monogramming. It's barely visible due to its smallness and it being black on black. BTW, it really isn't monogramming, meaning, no thread is used, only an embossing gun/machine. I emailed the company and got a generic response. I responded to their message, once again giving the reasons why I want to be refunded for the $29.95 for the embossing. No reply to that email or another email I sent. They never returned my phone call either. Keep in mind that the duffel bag was no cheap date to the tune of $237.95 with a coupon. Ps. My husband just left another message, which is 12-days after I left one. I won't hold my breath for a return call or refund.
I ordered a black Edmond duffle bag for my husband as a Christmas gift from Briefcase.com. No where on their website did they indicate that the monogramming would be the same color as the duffel bag nor did they show a photo of what the black monogramming would look like on a black duffel bag. They did, however, show a picture of the tan duffel bag with dark contrasting. When my husband unwrapped his gift, with great disappointment, I announced to him that they forgot to add the monogramming. He checked the other side of the bag, and that's when he noticed small—about 3/4 of an inch—monogramming. It's barely visible due to its smallness and it being black on black. BTW, it really isn't monogramming, meaning, no thread is used, only an embossing gun/machine. I emailed the company and got a generic response. I responded to their message, once again giving the reasons why I want to be refunded for the $29.95 for the embossing. No reply to that email or another email I sent. They never returned my phone call either. Keep in mind that the duffel bag was no cheap date to the tune of $237.95 with a coupon. Ps. My husband just left another message, which is 12-days after I left one. I won't hold my breath for a return call or refund.
Tip for consumers:
Buy elsewhere. Poor customer service.
Products used:
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I came upon Briefcase.com as I was looking for a retirement gift for my husband (yes, in retirement he needs a briefcase). I ordered a mid-priced, all leather briefcase with his initials. When I received the briefcase the monogram was crooked and the letters were different sizes. I emailed customer service and got a call back from a curt and unpleasant man who said that he did the monogram and had been doing them for years and the monogram was fine. Not so! My hands were tied. The briefcase was just awful and I was ashamed to present it to my husband who was retiring from a judgeship and who worked hard for the past 50 years to give me and my children a comfortable life. The man who called me was unkind, arrogant and disrespectful. Do not use this company!
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