• BrickHouse Security

BrickHouse Security

Overview

BrickHouse Security has a rating of 3.68 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention customer service. BrickHouse Security ranks 33rd among GPS sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • Very good & professional service on both orders by Adam G.

Critical highlights

  • Had to call Customer Service and Tech support to get the tracker operational and explain how it worked.
  • Could not get in touch with tech support like Komando said I would be able to.
How would you rate BrickHouse Security?
Top Positive Review

“Absolutely a life saver.”

Justin M.
10/19/21

This device has saved me a lot of headache and worries by being able to see where my car is at all times. It's very accurate and well worth the money. Thanks.

Top Critical Review

“Tracking is good. They go against their payment policy.”

Janet W.
11/6/23

After purchasing two units, we had the first one attached to my dad's car and they told us 214.00 a year. We paid it, now the second one attached to my mother's car. Now they are saying that it is 161. Every three months. They are out of their minds.

Reviews (80)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) adam g (4) tech support (3)
Thumbnail of user janetwagner64
1 review
0 helpful votes
November 6th, 2023

After purchasing two units, we had the first one attached to my dad's car and they told us 214.00 a year. We paid it, now the second one attached to my mother's car. Now they are saying that it is 161. Every three months. They are out of their minds.

Thumbnail of user leonardt12
2 reviews
3 helpful votes
March 3rd, 2018

THE REAL TIME GPS TRACKER IS NOT ACTUALLY REAL TIME. CONSIDERING RETURNING IT. THERE SHOULD BE BETTER EQUIPMENT SPECIFICATIONS.

Thumbnail of user brickhouses
BrickHouse S. – BrickHouse Security Rep

Hello,

We're sorry to see that we rated low and we would like to apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get the issue resolved through our Support team. Please feel free to contact us if you need further help.

BrickHouse Security Team

Thumbnail of user jamess661
1 review
0 helpful votes
December 20th, 2017

The tracker states my vehicle was 10 miles away in a parking lot. It was in my drive way. 5 minutes later it said it was on freeway. Then, after 15 minutes, it was in my drive.

Thumbnail of user brickhouses
BrickHouse S. – BrickHouse Security Rep

Hello,

Thank you for your feedback and we apologize for the inconvenience. We tried to get in touch with you regarding the device but as we have not heard back, we hope this means that you were able to get any issue resolved by our Tech Support team. If we can be of any help, please don't hesitate to reach us anytime.

BrickHouse Security Support

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From the business

We are licensed security experts who specialize in curating video surveillance, GPS tracking, and hidden camera solutions to meet your security needs.

Company Representative

Thumbnail of user brickhouses
BrickHouse S.
Typically does not respond to reviews

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