• Bravofly

Bravofly

Overview

Bravofly has a rating of 1.18 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bravofly most frequently mention customer service, credit card, and return flight problems. Bravofly ranks 627th among Travel Agency sites.

  • Service
    164
  • Value
    156
  • Shipping
    107
  • Returns
    132
  • Quality
    144

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
48
56
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service I have received has been absolutely terrible.
  • Accidentally, I've chosen my return flight a day earlier due to the date change (intercontinental flight).
How would you rate Bravofly?
Top Positive Review

“It's not too bad actually”

Eudora L.
5/20/22

I booked my flight through Bravofly and received the confirmation after a couple of minutes. The staff were helpful and followed up on my request. So yeah it wasn't that terrible.

Top Critical Review

“Charging my card instead of refunding”

Black B.
10/31/23

Tried refunding for my flight and despite the original airline giving a full refund, they were only able to give a partial amount of the full refund. Raised multiple disputes and yet every single time when presented with evidence all they can say its there is nothing I can do about it. Worst of all is that instead of refunding, they charged my card instead and sent an email saying they have refunded. Customer service is really bad and doesn't seem to know how to handle the situation at all. Avoid them at all cost.

Reviews (508)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (118) return flight (26) credit card (46) confirmation email (20)
Thumbnail of user eudoral
1 review
0 helpful votes
May 20th, 2022

I booked my flight through Bravofly and received the confirmation after a couple of minutes. The staff were helpful and followed up on my request. So yeah it wasn't that terrible.

Service
Value
Thumbnail of user stepheno66
1 review
8 helpful votes
July 1st, 2018

I have booked flights with BRAVOFLY a week ago and now am stressed that I have no email of confirmation as I would usually get from booking agents.
I clicked on flight cancelation inquiries to check out the procedure as INQUIRY would suggest - but now have request in progress written.
I have just recieved a mail from Bravofly telling me to contact the flight company which is Air Asia.
All I want is a mail of flight confirmation as any ordinary company would normally do. I don't want to cancel but I don't want the stress of not knowing either!

Thumbnail of user ashleyr132
1 review
5 helpful votes
August 14th, 2017

I honestly was nervous because I decided to check reviews as I was waiting for my confirmation email. But I got my email within 20 minutes of paying for my tickets to Barcelona. Everything went well. I had a good experience with Bravofly! Just don't like the wait for my confirmation email.

Thumbnail of user jessican49
1 review
4 helpful votes
December 10th, 2016

I booked my ticket through Bravofly, from Copenhagen to Paris, and Paris to Copenhagen. I had no issues at all, I got my ticket to my email and booking number to print it out at the airport. For some reason I decided to only check reviews 10 hours before my flight and could mostly only find bad ones.
It got me a bit nervous and scared obviously but I got to the airport, got my ticket printed, checked in my bag, went on the plane and had lovely staff onboard. I had a good experience and no issues what so ever. Thank you Bravofly.

Thumbnail of user margitas
2 reviews
1 helpful vote
May 20th, 2016

Even though the most reviews I read about contacting Bravofly were negative, I end up very surprised when they replied my emails and changed easilly my booking and also there wasn't any problems with ticket refund which was made within a week.

Thumbnail of user natashar30
2 reviews
4 helpful votes
December 25th, 2016

Booked my airfare for my 40th birthday from Trinidad and Tobago to Cuba quite easily but then my boyfriend tried booking with his credit card and it failed several times. I got worried and looked at reviews... most of them terrible so I was went into panic mode. I went ahead and booked his ticket anyway. More panic after my bank called to find out if I did a valid transaction the following morning.

After receiving confirmation and booking coded, I went to the COPA airlines site to see if I indeed had reservations. I changed my seating and all was well. I even got a text message from Bravofly the day before travel.

I am not sure I would book with them again simply because of other reviews where people had problems contacting them and having to go through various parties. However, I am happy to say that my experience was a very good one.

Thumbnail of user rayv8
1 review
8 helpful votes
October 1st, 2015

I booked Multi journey flights to & Fro Mumbai-New Zealand & Australia. I even booked internal flights from Penang to Kuala Lumpur... They are legit... but have overcharged the credit card card by about $50-$100 on a $3000 ticket... so thats OK
Also I think they charge in Euros... so since mine is an Indian card it takes the highest exchange rate + surcharge + service tax charged by CC Co. For doing a transaction in foreign currency,

Thumbnail of user ruthc20
1 review
2 helpful votes
May 13th, 2014

My only 'problem' was that on checking the day I was due to leave that it was from South Terminal, Gatwick, the Gatwick website did not recognise the flight number at all, then the telephone number given for customer service {+39.0423. *******) was not recognised leading me to worry more than a little! However on arrival at Gatwick all went according to plan. Thank you.

Thumbnail of user jacko14
1 review
1 helpful vote
Thumbnail of user halashc
1 review
1 helpful vote
August 13th, 2014
Verified purchase
Thumbnail of user joshyc
1 review
0 helpful votes
June 23rd, 2016

Dear Bravofly,

I am Joshy from Saudi Arabia, I want to cancel and refund my booking my Booking Id is-*******
Awaiting your reply

Regrds
Joshy
Mail Id *******@enmasafa.com

Thumbnail of user sofiab3
Sofia B. – Bravofly Rep

Dear Joshy C.,

Thank you for your comment and I'm sorry to hear you can't use your flight. Unfortunately Social Media isn't in the position to be able to manage refund requests. Please contact customer care directly, they will then be able to check directly with the airline if a refund is permitted according to the terms and conditions.
I will insert your request and you will riceve our cancellation quotation mail. Please respond to the email our Customer Service Team will send you whether you wish to proceed with the cancellation.

Kind regards,
Sofia

Thumbnail of user antoniop19
1 review
1 helpful vote
May 12th, 2014

I have no complaints. I will use your services again if the prices are correct.
Antonio Pacheco

Thumbnail of user margareta17
1 review
2 helpful votes
May 12th, 2014

I was a bit nervous about booking through Bravofly as I hadn't heard of them before, but all went smoothly and the regular communication from them was reassuring. I would recommend the Bravofly service to others and not hesitate to use them again if they offered a good deal on flights.

Thumbnail of user nataliat4
1 review
1 helpful vote
August 26th, 2014
Verified purchase
Thumbnail of user siuc
1 review
1 helpful vote
May 12th, 2014

First and good expereience with Bravofly. I received all confirmations and recalls in time and had no problem at all with my RyanAir flight.

Thumbnail of user geerts9
1 review
1 helpful vote
May 12th, 2014

Excellent site and we are satisfied about the the whole process.

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Company Representative

Thumbnail of user sofiab3
Sofia B.
Typically does not respond to reviews

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